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Marketing Analysis
A Case Study on
‘’Benetton Group’’
Ehsan Zeraatparvar
April 2015
‫زﻣﯿﻨﻪ‬ ‫ﭘﯿﺶ‬
‫ﺑ‬ ‫ﺷﺮﮐﺘﯽ‬‫ﺎ‬
‫ﻓﺮﻫﻨﮓ‬
‫ﻋﻤﯿﻖ‬
‫اﯾﺘﺎﻟﯿﺎﯾﯽ‬
‫زﯾﺮﻣﺠﻤﻮع‬
‫ﻫﻠﺪﯾﻨﮓ‬
Edizione
S.r.l.
‫در‬ ‫ﺣﻀﻮر‬
120‫ﮐﺸﻮر‬
‫ﺑﺎ‬ ‫ﺟﻬﺎن‬
6500
‫ﻓﺮوﺷﮕﺎه‬
‫ﺑﺰرﮔﺘﺮﯾﻦ‬
‫ﺗﻮﻟﯿﺪﮐﻨﻨﺪه‬
‫اروﭘﺎ‬ ‫در‬ ‫ﻟﺒﺎس‬:
‫روزاﻧﻪ‬ ‫ﺗﻮﻟﯿﺪ‬
‫ﺣﺪود‬200‫ﻫﺰار‬
‫ﺳﺎل‬ ‫در‬ ‫و‬ ‫ﻧﻤﻮﻧﻪ‬
‫ﺗﻘﺮﯾﺒﺎ‬110
‫ﻟﺒﺎس‬ ‫ﻣﯿﻠﯿﻮن‬
‫ﻓﺮوش‬
‫ﺗﻘﺮﯾﺒﯽ‬
‫ﺳﺎﻻﻧﻪ‬:2
‫ﻣﯿﻠﯿﺎرد‬
‫ﯾﻮرو‬
‫اﻧﺪاز‬ ‫ﭼﺸﻢ‬ ‫و‬ ‫ﻣﺎﻣﻮرﯾﺖ‬ ،‫ﻫﺎ‬ ‫ارزش‬
‫ﻫﺎ‬ ‫ارزش‬
‫ﺟﺎﻣﻌﻪ‬ ‫دﮔﺮﮔﻮﻧﯽ‬ ‫و‬ ‫اﻧﺴﺎﻧﯽ‬ ‫ﺷﺎن‬ ،‫زﯾﺴﺖ‬ ‫ﻣﺤﯿﻂ‬ ‫ﺑﻪ‬ ‫ﺗﻮﺟﻪ‬
‫ﻣﺎﻣﻮرﯾﺖ‬
‫آن‬ ‫ﺗﺮوﯾﺞ‬ ‫و‬ ‫اﺟﺘﻤﺎﻋﯽ‬ ‫ﻣﺴﺌﻮﻟﯿﺖ‬ ‫ﺣﺲ‬ ‫و‬ ‫ﻣﺪ‬ ‫ﺗﻠﻔﯿﻖ‬
‫اﻧﺪاز‬ ‫ﭼﺸﻢ‬
‫درﺣﺎل‬ ‫ﺳﺮﻋﺖ‬ ‫ﺑﻪ‬ ‫ﮐﻪ‬ ‫ﻧﮋادﻫﺎ‬ ‫ﻫﻤﻪ‬ ‫از‬ ‫ﻣﺮدﻣﺎﻧﯽ‬ ‫ﺑﺎ‬ ‫ﺟﻬﺎﻧﯽ‬ ‫دﻫﮑﺪه‬ ‫ﯾﮏ‬ ‫ﻋﻨﻮان‬ ‫ﺑﻪ‬ ،‫ﻣﺪ‬ ‫ﺑﻪ‬ ‫ﻧﮕﺎه‬
‫اﺳﺖ‬ ‫اﯾﺪﺋﻮﻟﻮژﯾﮏ‬ ‫و‬ ‫ﺳﯿﺎﺳﯽ‬ ،‫ﺟﻐﺮاﻓﯿﺎﯾﯽ‬ ‫ﻣﺮزﻫﺎي‬ ‫درﻧﻮردﯾﺪن‬.
‫ﻣﺤﺼﻮﻻت‬
‫ﺳﺎﯾﺮ‬
•‫آراﯾﺸﯽ‬ ‫ﻟﻮازم‬
•‫ﻋﻄﺮ‬
•‫ﺳﺎﻋﺖ‬
•‫ﻋﯿﻨﮏ‬
•...
‫ﭘﻮﺷﺎك‬
•‫ﻣﺮداﻧﻪ‬
•‫زﻧﺎﻧﻪ‬
•‫ﮔﺎﻧﻪ‬ ‫ﺑﭽﻪ‬
•‫زﯾﺮ‬ ‫ﻟﺒﺎس‬
‫ﺑﺮﻧﺪﻫﺎ‬
 United Colors of Benetton
 Undercolors of Benetton
 Sisley
 Playlife
 Killerloop
‫رﻗﺒﺎ‬
Zara
The Gap
H&M
Marketing Mix: Place
‫ﻃﺮﯾﻖ‬ ‫از‬ ‫ﻣﮑﺎن‬ ‫ﺑﻪ‬ ‫ﻣﺮﺑﻮط‬ ‫ﻫﺎي‬ ‫اﺳﺘﺮاﺗﮋي‬2‫ﻣﯽ‬ ‫اﻋﻤﺎل‬ ‫ﺗﻮزﯾﻊ‬ ‫ﮐﺎﻧﺎل‬‫ﺷﻮد‬:
‫ﻓﺮوﺷﯽ‬ ‫ﻋﻤﺪه‬:‫ﺷﻮد‬ ‫ﻣﯽ‬ ‫اﺳﺘﻔﺎده‬ ‫راﺳﺘﺎ‬ ‫اﯾﻦ‬ ‫در‬ ‫ﻣﺪﯾﺮ‬ ‫ﻧﻮع‬ ‫دو‬ ‫از‬:
.I‫ﺑﻨﺘﻮن‬ ‫ﻓﺮوش‬ ‫ﻣﺪﯾﺮان‬
.II‫ﻓﺮوش‬ ‫ﻣﺴﺘﻘﻞ‬ ‫ﻧﻤﺎﯾﻨﺪﮔﺎن‬
‫ﻣﺴﺘﻘﯿﻢ‬ ‫ﺑﻄﻮر‬ ‫ﻓﺮوﺷﯽ‬ ‫ﺧﺮده‬:
‫ﻫﺎ‬ ‫ﻓﺮوﺷﮕﺎه‬ ‫ﻃﺮاﺣﯽ‬ ‫ﺑﺮاي‬ ‫ﺑﺮﺟﺴﺘﻪ‬ ‫ﻣﻌﻤﺎران‬ ‫از‬ ‫اﺳﺘﻔﺎده‬
‫ﺷﻬﺮ‬ ‫ﺗﺠﺎري‬ ‫و‬ ‫ﺗﺎرﯾﺨﯽ‬ ،‫ﭘﺮﺗﺮدد‬ ،‫اﺻﻠﯽ‬ ‫ﻣﻨﺎﻃﻖ‬ ‫در‬ ‫ﻫﺎ‬ ‫ﻓﺮوﺷﮕﺎه‬ ‫ﻗﺮارﮔﯿﺮي‬
‫ﺗﻮﺳﻌﻪ‬ ‫درﺣﺎل‬ ‫ﺑﺎزارﻫﺎي‬ ‫ﺑﻪ‬ ‫ﺗﻮﺟﻪ‬:
‫ﻟﯿﺒﯽ‬
‫ﻣﻐﻮﻟﺴﺘﺎن‬
‫ﺗﺮﮐﻤﻨﺴﺘﺎن‬
Mega Stores
‫ﺗﻬﺮان‬ ‫ﻫﺎي‬ ‫ﻧﻤﺎﯾﻨﺪﮔﯽ‬
‫ﻓﺮوش‬ ‫ﺗﻮزﯾﻊ‬
Marketing Mix: Price
‫ﮔﺬاري‬ ‫ﻫﺪف‬:‫ﺑﺎﻻ‬ ‫و‬ ‫ﻣﺘﻮﺳﻂ‬ ‫ﻗﯿﻤﺖ‬ ‫ﺳﻄﺢ‬
‫و‬ ‫ﻫﺎ‬ ‫ﻫﺰﯾﻨﻪ‬ ‫وﺿﻌﯿﺖ‬ ،‫ﻣﺎﻟﯿﺎﺗﯽ‬ ‫ﻗﻮاﻧﯿﻦ‬ ،‫ﺧﺮﯾﺪ‬ ‫ﻗﺪرت‬ ‫ﺑﻪ‬ ‫ﺑﺎﺗﻮﺟﻪ‬ ‫ﺟﻬﺎن‬ ‫ﻣﺨﺘﻠﻒ‬ ‫ﮐﺸﻮرﻫﺎي‬ ‫در‬ ‫ﮔﺬاري‬ ‫ﻗﯿﻤﺖ‬ ‫ﺗﻔﺎوت‬...
‫ﮔﺬاري‬ ‫ﻗﯿﻤﺖ‬ ‫ﻫﺎي‬ ‫روش‬:Price Skimming , Price Penetration
‫ﺧﺮﯾﺪ‬ ‫ﺑﺮاي‬ ‫ﺗﺨﻔﯿﻔﺎﺗﯽ‬online‫اﺳﺖ‬ ‫ﺷﺪه‬ ‫ﻟﺤﺎظ‬ ‫ﮔﺬاري‬ ‫درﻗﯿﻤﺖ‬ ‫ﺑﺎﻻ‬ ‫ﺗﻌﺪاد‬ ‫ﺧﺮﯾﺪ‬ ‫و‬.
‫از‬ ‫ﺗﻌﺪادي‬ ‫ﻗﯿﻤﺖ‬
‫ﻣﺤﺼﻮﻻت‬:
‫ﭘﯿﺮاﻫﻦ‬:44.5‫دﻻر‬
‫رﺳﻤﯽ‬ ‫ﮐﻔﺶ‬:110‫ﺗﺎ‬120‫دﻻر‬
‫ﺷﺮت‬ ‫ﺗﯽ‬:29.5–39.5‫دﻻر‬
Marketing Mix: Product & Promotion
Product
•‫رﻧﮓ‬ ‫ﺑﺮ‬ ‫اﺻﻠﯽ‬ ‫ﺗﻤﺮﮐﺰ‬
•‫اﯾﺘﺎﻟﯿﺎﯾﯽ‬ ‫ﻫﻮﯾﺖ‬
Promotion
•‫ﺗﺒﻠﯿﻐ‬ ‫ﻫﺎي‬ ‫ﮐﻤﭙﯿﻦ‬‫ﺎﺗﯽ‬
‫ﺑﺮاﻧﮕﯿﺰ‬ ‫ﺑﺤﺚ‬
•‫ﻣﺠﻠﻪ‬COLORS
‫ﺑﺎزار‬ ‫آﻧﺎﻟﯿﺰ‬)‫اﯾﺘﺎﻟﯿﺎ‬(
‫ورود‬H&M, Zara‫و‬Mango‫اﺳﺖ‬ ‫ﮐﺮده‬ ‫ﻣﻮاﺟﻪ‬ ‫ﺟﺪي‬ ‫ﺗﻬﺪﯾﺪ‬ ‫ﺑﺎ‬ ‫را‬ ‫ﺑﻨﺘﻮن‬ ‫ﺧﺎﻧﮕﯽ‬ ‫ﺑﺎزار‬ ‫ﺳﻬﻢ‬ ،‫اﯾﺘﺎﻟﯿﺎ‬ ‫ﺑﺎزار‬ ‫ﺑﻪ‬.
‫ﺑﺎزار‬ ‫اﯾﻦ‬ ‫در‬ ‫ﺷﺪﯾﺪ‬ ‫ﺑﻨﺪي‬ ‫ﺗﻘﺴﯿﻢ‬:60%‫اﺳﺖ‬ ‫ﻣﺴﺘﻘﻞ‬ ‫ﻓﺮوﺷﺎن‬ ‫ﺧﺮده‬ ‫دﺳﺖ‬ ‫در‬ ‫اﯾﺘﺎﻟﯿﺎ‬ ‫ﭘﻮﺷﺎك‬ ‫ﺑﺎزار‬ ‫از‬.
‫ﺑﻨﺘﻮن‬ ‫ﺑﺎزار‬ ‫ﻣﻬﻤﺘﺮﯾﻦ‬ ‫و‬ ‫ﺑﺰرﮔﺘﺮﯾﻦ‬:‫ا‬ ‫ﺑﺎزار‬ ‫اﯾﻦ‬ ‫ﺑﻪ‬ ‫ﻣﺮﺑﻮط‬ ‫ﻋﺎدي‬ ‫ﻫﺎي‬ ‫ﻟﺒﺎس‬ ‫ﺣﻮزه‬ ‫در‬ ‫ﺑﻨﺘﻮن‬ ‫ﻓﺮوش‬ ‫ﺑﯿﺸﺘﺮﯾﻦ‬‫ﺳﺖ‬.
‫از‬ ‫ﺑﯿﺶ‬ ‫ﺑﻨﺘﻮن‬1000‫دارد‬ ‫اﯾﺘﺎﻟﯿﺎ‬ ‫در‬ ‫ﻓﺮوﺷﮕﺎه‬.
‫ﺑﺎزار‬ ‫آﻧﺎﻟﯿﺰ‬)‫آﻣﺮﯾﮑﺎ‬(
‫ﺳﺎل‬ ‫در‬ ‫آﻣﺮﯾﮑﺎ‬ ‫ﺑﺎزار‬ ‫ﺑﻪ‬ ‫ورود‬1979
‫ﺗﺼﺎﺣﺐ‬15%‫دﻫﻪ‬ ‫اواﯾﻞ‬ ‫در‬ ‫ﻓﺮوش‬ ‫ﮐﻞ‬ ‫از‬80
‫دﻫﻪ‬ ‫اواﺧﺮ‬ ‫در‬ ‫ﺣﺪ‬ ‫از‬ ‫ﺑﯿﺶ‬ ‫ﻧﻤﺎﯾﻨﺪﮔﯽ‬ ‫اﻋﻄﺎي‬ ‫ﺑﺪﻟﯿﻞ‬ ‫ﺑﻨﺘﻮن‬ ‫از‬ ‫داران‬ ‫ﻣﻐﺎزه‬ ‫ﺷﮑﺎﯾﺖ‬80
‫ﻣﺤﯿﻄﯽ‬ ‫ﺗﺒﻠﯿﻐﺎت‬ ‫در‬ ‫اﺳﺘﻔﺎده‬ ‫ﻣﻮرد‬ ‫ﺗﺼﺎوﯾﺮ‬ ‫ﺳﺮ‬ ‫ﺑﺮ‬ ‫ﺑﺴﯿﺎر‬ ‫ﻣﻨﺎﻗﺸﻪ‬
‫ﺑﺎزار‬ ‫در‬ ‫ﺣﺎﻣﯿﺎن‬ ‫و‬ ‫ﻓﺮوﺷﺎن‬ ‫ﺧﺮده‬ ‫و‬ ‫ﻣﺸﺘﺮﯾﺎن‬ ‫از‬ ‫زﯾﺎدي‬ ‫ﺗﻌﺪاد‬ ‫دادن‬ ‫دﺳﺖ‬ ‫از‬
‫از‬ ‫ﻫﺎ‬ ‫ﻓﺮوﺷﮕﺎه‬ ‫ﺗﻌﺪاد‬ ‫ﺷﺪﯾﺪ‬ ‫ﮐﺎﻫﺶ‬600‫ﺑﻪ‬40‫ﻓﺮوﺷﮕﺎه‬
‫ﺑﺎزارﯾﺎﺑﯽ‬ ‫اﻫﺪاف‬2019-2014)‫آﻣﺮﯾﮑﺎ‬ ‫ﺑﺎزار‬(
‫ﺑﺎزار‬ ‫از‬ ‫ﻗﺴﻤﺘﯽ‬ ‫داﺋﻤﯽ‬ ‫ﻓﺮوش‬ ‫ﺳﻬﻢ‬ ‫آوردن‬ ‫ﺑﺪﺳﺖ‬(niche ownership)
‫ﺑﺮﻧﺪ‬ ‫ﺷﺪﮔﯽ‬ ‫ﺷﻨﺎﺧﺘﻪ‬ ‫اﻓﺰاﯾﺶ‬(brand awareness)‫ﻣﺪ‬ ‫ﺑﻪ‬ ‫ﻋﻼﻗﻤﻨﺪ‬ ‫زﻧﺎن‬ ‫و‬ ‫ﻣﺮدان‬ ‫ﺑﯿﻦ‬ ‫در‬20‫ﺗﺎ‬40‫ﺳﺎل‬
‫ﻧﺎﺧﺎﻟﺺ‬ ‫ﻓﺮوش‬ ‫ﺑﻪ‬ ‫دﺳﺘﯿﺎﺑﯽ‬1‫ﺑﺎﻟﻘﻮه‬ ‫ﻣﺸﺘﺮﯾﺎن‬ ‫ﺑﺎ‬ ‫ارﺗﺒﺎط‬ ‫اﯾﺠﺎد‬ ‫و‬ ‫ﺷﻨﺎﺳﺎﯾﯽ‬ ‫ﺑﺎ‬ ‫دﻻر‬ ‫ﻣﯿﻠﯿﺎرد‬(sales lead
generation)
‫ﺟﺪﯾﺪ‬ ‫ﺗﻮﻟﯿﺪ‬ ‫ﺧﻂ‬ ‫ﯾﮏ‬ ‫اﻧﺪازي‬ ‫راه‬
‫ﺟﻐﺮاﻓﯿﺎﯾﯽ‬ ‫ﺟﺪﯾﺪ‬ ‫ﺑﺎزار‬ ‫ﯾﮏ‬ ‫ﺑﻪ‬ ‫ورود‬
‫ﻣﺨﺎﻃﺐ‬‫ﻫﺪف‬)‫آﻣﺮﯾﮑﺎ‬ ‫ﺑﺎزار‬(
‫ﺳﻨﯽ‬ ‫ﻣﺤﺪوده‬ ‫ﺑﺎ‬ ‫ﻣﺮدان‬ ‫و‬ ‫زﻧﺎن‬15‫ﺗﺎ‬40‫ﺳﺎل‬
،‫ﺷﺠﺎع‬ ،‫ﺟﻮان‬ ‫اﻓﺮاد‬‫ﺗﺤﺼﯿﻞ‬‫ﻣﻮﻓﻖ‬ ‫و‬ ‫ﮐﺮده‬
‫زﻧﺪﮔﯽ‬ ‫ﺳﺒﮏ‬‫ﻓﻌﺎل‬‫ﮐ‬ ‫ﺑﺎ‬ ‫ﺑﺮﻧﺪ‬ ‫ﺑﻪ‬ ‫ﻋﻼﻗﻤﻨﺪ‬ ‫و‬‫ﯿﻔﯿﺖ‬
‫روي‬ ‫ﺑﺮ‬ ‫ﺑﯿﺸﺘﺮ‬ ‫ﺗﻤﺮﮐﺰ‬ ‫ﺑﺎ‬ ‫ﻣﺸﺘﺮﯾﺎﻧﯽ‬‫ﮐﯿﻔﯿﺖ‬
‫ﻫﺰﯾﻨﻪ‬ ‫ﻧﺴﺒﺖ‬ ‫ﺑﻪ‬
‫و‬ ‫ﻓﺮﻫﻨﮕﯽ‬ ‫ﻣﺴﺎﺋﻞ‬ ‫دﻏﺪﻏﻪ‬ ‫ﺑﺎ‬ ‫اﻓﺮادي‬
‫اﺟﺘﻤﺎﻋﯽ‬
‫اﺳﺘﺮاﺗﮋي‬‫ﻫﺎ‬)‫آﻣﺮﯾﮑﺎ‬ ‫ﺑﺎزار‬(
‫ﺗﻤﺮﮐﺰ‬:
‫ﺑﺎز‬ ‫ﮐﻞ‬ ‫ﺑﻪ‬ ‫ﭘﺮداﺧﺘﻦ‬ ‫ﺑﺠﺎي‬ ‫ﺑﺎزار‬ ‫از‬ ‫ﮐﻮﭼﮏ‬ ‫ﻫﺎي‬ ‫ﻗﺴﻤﺖ‬ ‫روي‬ ‫ﺑﺮ‬ ‫ﮐﺎﻣﻞ‬ ‫ﺗﻤﺮﮐﺰ‬‫ار‬
‫ﺗﻤﺎﯾﺰ‬:
‫اﯾﻦ‬ ‫ﮐﻪ‬ ‫ﻧﺤﻮي‬ ‫ﺑﻪ‬ ‫ﭘﻮﺷﺎك‬ ‫ﺻﻨﻌﺖ‬ ‫در‬ ‫ﻣﺘﻤﺎﯾﺰ‬ ‫ﺑﺮﻧﺪ‬ ‫ﻋﻨﻮان‬ ‫ﺑﻪ‬ ‫ﺷﺪن‬ ‫ﺷﻨﺎﺧﺘﻪ‬‫ﺗﻤﺎﯾﺰ‬
‫ﺑﺎﺷﺪ‬ ‫ﻧﻤﺎﯾﺎن‬ ‫ﺑﻨﺘﻮن‬ ‫ﮐﻠﯽ‬ ‫ﺗﺼﻮﯾﺮ‬ ‫و‬ ‫ﮐﺎرﮐﻨﺎن‬ ،‫ﺧﺪﻣﺎت‬ ،‫ﻣﺤﺼﻮﻻت‬ ‫در‬) .‫ﺗ‬ ‫ﺑﺎ‬‫ﺑﺮ‬ ‫ﻤﺮﮐﺰ‬
‫ﺗﺒﻠﯿﻐﺎﺗﯽ‬ ‫ﻫﺎي‬ ‫ﮐﻤﭙﯿﻦ‬ ‫و‬ ‫رﻧﮓ‬(
‫اﺳﺘﺮاﺗﮋي‬‫ﻫﺎ‬)‫آﻣﺮﯾﮑﺎ‬ ‫ﺑﺎزار‬(
‫ﻣﺤﺼﻮل‬ ‫ﺗﻮﺳﻌﻪ‬:
‫ﻣﻮﺟﻮد‬ ‫ﺑﺎزار‬ ‫ﺑﻪ‬ ‫ﺟﺪﯾﺪ‬ ‫ﻣﺤﺼﻮﻻت‬ ‫اراﺋﻪ‬ ‫ﺑﺎ‬ ‫ﺑﺎزار‬ ‫ﺳﻬﻢ‬ ‫اﻓﺰاﯾﺶ‬
“colorful but professional business clothing”
‫ﺑﺎزار‬ ‫ﺗﻮﺳﻌﻪ‬:
‫ﺟﺪﯾﺪ‬ ‫ﺑﺎزارﻫﺎي‬ ‫ﺑﻪ‬ ‫ﻣﺤﺼﻮﻻت‬ ‫اراﺋﻪ‬ ‫ﺑﺎ‬ ‫ﺑﺎزار‬ ‫ﺳﻬﻢ‬ ‫اﻓﺰاﯾﺶ‬
‫ﺟﺪﯾﺪ‬ ‫ﻫﺪف‬ ‫ﺑﺎزار‬:‫ﺳﻮرﯾﻨﺎﻣﯽ‬
‫ﺗﺎﮐﺘﯿﮏ‬‫ﻫﺎ‬)‫آﻣﺮﯾﮑﺎ‬ ‫ﺑﺎزار‬(
‫ﮔﺬاري‬ ‫ﻗﯿﻤﺖ‬:
‫ﺷ‬ ‫ﺧﻮاﻫﺪ‬ ‫ﺣﻔﻆ‬ ‫ﮐﻨﻮﻧﯽ‬ ‫ﮔﺬاري‬ ‫ﻗﯿﻤﺖ‬ ‫اﺳﺘﺮاﺗﮋي‬‫ﺪ‬
‫ﺑ‬ ‫ﺑﻠﮑﻪ‬ ‫ﻧﯿﺴﺖ‬ ‫ﻣﺤﻠﯽ‬ ‫ﻫﺎي‬ ‫ﻗﯿﻤﺖ‬ ‫ﺑﺎ‬ ‫رﻗﺎﺑﺖ‬ ‫ﻫﺪف‬‫ﺎﻗﯽ‬
‫اﺳﺖ‬ ‫ﺑﺎﮐﯿﻔﯿﺖ‬ ‫و‬ ‫ﮔﺮان‬ ‫ﺑﺮﻧﺪ‬ ‫ﻋﻨﻮان‬ ‫ﺑﻪ‬ ‫ﻣﺎﻧﺪن‬
‫ﻣﺤﺼﻮﻻت‬:
‫ﻣﺎﻧ‬ ‫ﺧﻮاﻫﺪ‬ ‫ﺑﺎﻗﯽ‬ ‫ﻣﺤﺼﻮﻻت‬ ‫ﻣﻮﺟﻮد‬ ‫ﺗﺮﮐﯿﺐ‬‫ﺪ‬ ‫ﺷﺪ‬ ‫ﺧﻮاﻫﺪ‬ ‫اﺿﺎﻓﻪ‬ ‫ﺟﺪﯾﺪ‬ ‫ﻣﺤﺼﻮل‬ ‫ﺗﻮﻟﯿﺪ‬ ‫ﺧﻂ‬
‫ﺗﺎﮐﺘﯿﮏ‬‫ﻫﺎ‬)‫آﻣﺮﯾﮑﺎ‬ ‫ﺑﺎزار‬(
‫و‬ ‫ﯾﺎﺑﯽ‬ ‫ﻣﮑﺎن‬
‫ﻫﺎ‬ ‫ﻓﺮوﺷﮕﺎه‬:
•‫ﺟﺪﯾﺪ‬ ‫ﺟﻐﺮاﻓﯿﺎﯾﯽ‬ ‫ﺑﺎزارﻫﺎي‬ ‫ﺑﻪ‬ ‫ورود‬
•‫ﻓﺮوﺷﺎن‬ ‫ﺧﺮده‬ ‫ﺑﺎ‬ ‫ﻫﻤﮑﺎري‬ ‫اداﻣﻪ‬
•‫ﮐﺸﻮر‬ ‫آن‬ ‫ﻓﺮﻫﻨﮓ‬ ‫ﺗﺮوﯾﺞ‬ ‫راﺳﺘﺎي‬ ‫در‬ ‫ﻫﺎ‬ ‫ﻓﺮوﺷﮕﺎه‬ ‫ﻃﺮاﺣﯽ‬
‫ﺗﺒﻠﯿﻐﺎ‬‫ت‬:
•‫اﻣﺎ‬ ‫ﻧﺎﭘﺴﻨﺪ‬ ‫و‬ ‫ﻣﻨﺰﺟﺰﮐﻨﻨﺪه‬ ‫ﺗﺒﻠﯿﻐﺎت‬ ‫از‬ ‫اﺳﺘﻔﺎده‬ ‫اداﻣﻪ‬
•‫اﺣﺘﺮاﻣﯽ‬ ‫ﺑﯽ‬ ‫ﺑﺪون‬ ‫ﺗﺎﺛﯿﺮﮔﺰاري‬ ‫ﻫﺪف‬ ‫ﺑﺎ‬ ‫ﻫﺎ‬ ‫آن‬ ‫ﺷﺪن‬ ‫ﺗﺮ‬ ‫ﻣﻼﯾﻢ‬
•‫دﻧﯿﺎ‬ ‫روز‬ ‫و‬ ‫اﺟﺘﻤﺎﻋﯽ‬ ‫ﻣﺴﺎﺋﻞ‬ ‫روي‬ ‫ﺑﺮ‬ ‫ﺗﻤﺮﮐﺰ‬ ‫ﺑﺎ‬ ‫رﻗﺒﺎ‬ ‫از‬ ‫ﻣﺘﻔﺎوت‬ ‫ﺟﺎﯾﮕﺎﻫﯽ‬ ‫ﺣﻔﻆ‬
‫ﺑﺎزارﯾﺎﺑﯽ‬ ‫ﻫﺎي‬ ‫روش‬)‫آﻣﺮﯾﮑﺎ‬ ‫ﺑﺎزار‬(
‫دﯾﺠﯿﺘﺎل‬
‫ﻣﺎرﮐﺘﯿﻨﮓ‬
‫ﺑﺎزارﯾﺎﺑﯽ‬
‫ﻣﺴﺘﻘﯿﻢ‬
•‫ﻣﻨﺰل‬ ‫درب‬ ‫ﺗﺤﻮﯾﻞ‬ ‫و‬ ‫آﻧﻼﯾﻦ‬ ‫ﺧﺮﯾﺪ‬ ‫ﺳﯿﺴﺘﻢ‬
•‫ﻣﻮﺑﺎﯾﻠﯽ‬ ‫اﻓﺰارﻫﺎي‬ ‫ﻧﺮم‬
•‫اﺟﺘﻤﺎﻋﯽ‬ ‫ﻫﺎي‬ ‫ﺷﺒﮑﻪ‬
•‫ﻟﺒﺎس‬ ‫و‬ ‫ﻣﺪ‬ ‫ﺑﺎ‬ ‫ﻣﺮﺗﺒﻂ‬ ‫روﯾﺪادﻫﺎي‬ ‫در‬ ‫ﺣﻀﻮر‬
•‫ﺑﯿﻠﺒﻮردﻫﺎ‬ ‫و‬ ‫ﮐﺎﻏﺬي‬ ‫ﺗﺒﻠﯿﻐﺎت‬
•‫ﺗﺒﻠﯿﻐﺎﺗﯽ‬ ‫ﻫﺪاﯾﺎي‬
•‫وﻓﺎداري‬ ‫ﻫﺎي‬ ‫ﮐﺎرت‬
•‫ﻫﺎ‬ ‫ﺷﺮﮐﺖ‬ ‫ﻓﺮم‬ ‫ﻟﺒﺎس‬ ‫ﺗﺎﻣﯿﻦ‬
‫ﮐﻨﺘﺮل‬)‫آﻣﺮﯾﮑﺎ‬ ‫ﺑﺎزار‬(
‫ﻣﺸﺘﺮي‬ ‫ﺑﺎزﺧﻮر‬
‫ﮔﻮﯾﻨﺪ‬ ‫ﻣﯽ‬ ‫ﺑﻨﺘﻮن‬ ‫ﻣﻮرد‬ ‫در‬ ‫ﻣﺸﺘﺮﯾﺎن‬ ‫ﮐﻪ‬ ‫آﻧﭽﻪ‬ ‫ﺑﺮرﺳﯽ‬
‫ﻣﺸﺘﺮﯾﺎن‬ ‫رﺿﺎﯾﺖ‬ ‫ﻣﯿﺰان‬ ‫ﺑﺮرﺳﯽ‬
‫ﻧﻈﺮﺳﻨﺠﯽ‬
‫ﻓﺮوش‬ ‫از‬ ‫درآﻣﺪ‬
‫ﻓﺮوﺷﮕﺎه‬ ‫ﻫﺮ‬ ‫ازاي‬ ‫ﺑﻪ‬ ‫ﮐﻨﻮﻧﯽ‬ ‫درآﻣﺪ‬)‫ﺳﺎل‬2014:(80000‫ﺳﺎل‬ ‫در‬ ‫دﻻر‬
‫ﻓﺮوﺷﮕﺎه‬ ‫ﻫﺮ‬ ‫ازاي‬ ‫ﺑﻪ‬ ‫ﺳﺎﻟﯿﺎﻧﻪ‬ ‫درآﻣﺪ‬ ‫ﻣﯿﺰان‬ ‫اﻓﺰاﯾﺶ‬ ‫ﺑﯿﻨﯽ‬ ‫ﭘﯿﺶ‬:20‫درﺻﺪ‬
‫ﻓﺮوﺷﮕﺎه‬ ‫ﻫﺮ‬ ‫ازاي‬ ‫ﺑﻪ‬ ‫ﺷﺪه‬ ‫ﺑﯿﻨﯽ‬ ‫ﭘﯿﺶ‬ ‫درآﻣﺪ‬)‫ﺳﺎل‬2015:(96000‫ﺳﺎل‬ ‫در‬ ‫دﻻر‬
‫ﺑﻨﺪي‬ ‫ﺑﻮدﺟﻪ‬)‫آﻣﺮﯾﮑﺎ‬ ‫ﺑﻨﺘﻮن‬(
‫ﮔﺰارش‬‫ﺑﻨﺘﻮن‬ ‫ﮔﺮوه‬ ‫ﻣﺎﻟﯽ‬
‫ﮔﺰارش‬‫ﻣﺎﻟﯽ‬)3‫اول‬ ‫ﻣﺎﻫﻪ‬2012(
Advertising and
Marketing
Campaigns
“If everyone likes
a campaign, no
one will talk
about it.”
Luciano Benetton
‫دﻫﻪ‬ ‫ﺗﺒﻠﯿﻐﺎﺗﯽ‬ ‫ﻫﺎي‬ ‫ﮐﻤﭙﯿﻦ‬ ‫ﺑﻪ‬ ‫ﺑﺪﺑﯿﻨﺎﻧﻪ‬ ‫ﻧﮕﺎه‬80‫و‬90
‫ﻣﺎدي‬ ‫ﻣﻨﺎﻓﻊ‬ ‫و‬ ‫ﺷﻬﺮت‬ ‫ﮐﺴﺐ‬ ‫ﻫﺪف‬ ‫ﺑﺎ‬ ‫اﺟﺘﻤﺎﻋﯽ‬ ‫ﻣﻨﻔﯽ‬ ‫ﻣﺴﺎﺋﻞ‬ ‫از‬ ‫اﺳﺘﻔﺎده‬ ‫ﺳﻮء‬
‫ﻣﺮدم‬ ‫ﻣﺬﻫﺒﯽ‬ ‫اﻋﺘﻘﺎدات‬ ‫و‬ ‫اﺣﺴﺎﺳﺎت‬ ‫ﺑﻪ‬ ‫ﺗﻮﻫﯿﻦ‬
‫ﻣﺨﺘﻠﻒ‬ ‫ﻫﺎي‬ ‫ﮐﺸﻮر‬ ‫ﻣﺮدم‬ ‫ﺗﺎرﯾﺨﯽ‬ ‫و‬ ‫ﻣﺬﻫﺒﯽ‬ ‫ﻫﺎي‬ ‫ﺣﺴﺎﺳﯿﺖ‬ ‫ﺑﻪ‬ ‫ﺗﻮﺟﻪ‬ ‫ﻋﺪم‬
‫ﻣﺸﺘﺮي‬ ‫اﻧﺘﺨﺎب‬ ‫روي‬ ‫ﺑﺮ‬ ‫ﻣﻨﻔﯽ‬ ‫ﺗﺎﺛﯿﺮ‬
‫ﺗﺒﻠﯿﻎ‬ ‫ﻧﻮع‬ ‫اﯾﻦ‬ ‫از‬ ‫ﻣﺨﺎﻃﺐ‬ ‫ﺗﻨﻔﺮ‬ ‫و‬ ‫ﺷﺪن‬ ‫زده‬
‫ﻧﮕﺎه‬‫ﺧﻮﺷﺒﯿﻨﺎﻧﻪ‬‫د‬ ‫ﺗﺒﻠﯿﻐﺎﺗﯽ‬ ‫ﻫﺎي‬ ‫ﮐﻤﭙﯿﻦ‬ ‫ﺑﻪ‬‫ﻫﻪ‬80‫و‬90
‫ارﺗﺒﺎﻃﺎت‬ ‫در‬ ‫آوري‬ ‫ﻧﻮع‬
‫ﻣﺮدم‬ ‫ﺣﺎﻓﻈﻪ‬ ‫در‬ ‫ﺑﺮﻧﺪ‬ ‫آن‬ ‫ﺗﺒﻊ‬ ‫ﺑﻪ‬ ‫و‬ ‫ﺗﺒﻠﯿﻎ‬ ‫ﺷﺪن‬ ‫ﻣﺎﻧﺪﮔﺎر‬
‫اﺟﺘﻤﺎﻋﯽ‬ ‫ﻣﺴﺌﻮﻟﯿﺖ‬ ‫ﺑﺎ‬ ‫ﺑﺮﻧﺪي‬ ‫ﻋﻨﻮان‬ ‫ﺑﻪ‬ ‫ﺷﺪن‬ ‫ﺷﻨﺎﺧﺘﻪ‬
‫ﻫﺎ‬ ‫ﺗﺎﺑﻮ‬ ‫و‬ ‫ﻫﺎ‬ ‫ﮐﻠﯿﺸﻪ‬ ‫ﮐﺸﯿﺪن‬ ‫ﭼﺎﻟﺶ‬ ‫ﺑﻪ‬
‫ﺟﻬﺎن‬ ‫ﺳﺮاﺳﺮ‬ ‫ﻫﺎي‬ ‫ﻧﻤﺎﯾﺸﮕﺎه‬ ‫در‬ ‫درآﻣﺪن‬ ‫ﻧﻤﺎﯾﺶ‬ ‫ﺑﻪ‬ ‫و‬ ‫ﻣﺘﻌﺪد‬ ‫ﺟﻮاﯾﺰ‬ ‫ﺷﺪن‬ ‫ﺑﺮﻧﺪه‬
CAMPAIGN: Death Row
CAMPAIGN: Death Row
CAMPAIGN: Aids
CAMPAIGN: Aids
Unhate foundation
Food for Life Campaigne
Unemployee of the Year
I belong
Organ Donation
Special thanks for
your care.

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Benetton Group Marketing Analysis/ تحلیل بازاریابی گروه بنتون

  • 1. Marketing Analysis A Case Study on ‘’Benetton Group’’ Ehsan Zeraatparvar April 2015
  • 2.
  • 3. ‫زﻣﯿﻨﻪ‬ ‫ﭘﯿﺶ‬ ‫ﺑ‬ ‫ﺷﺮﮐﺘﯽ‬‫ﺎ‬ ‫ﻓﺮﻫﻨﮓ‬ ‫ﻋﻤﯿﻖ‬ ‫اﯾﺘﺎﻟﯿﺎﯾﯽ‬ ‫زﯾﺮﻣﺠﻤﻮع‬ ‫ﻫﻠﺪﯾﻨﮓ‬ Edizione S.r.l. ‫در‬ ‫ﺣﻀﻮر‬ 120‫ﮐﺸﻮر‬ ‫ﺑﺎ‬ ‫ﺟﻬﺎن‬ 6500 ‫ﻓﺮوﺷﮕﺎه‬ ‫ﺑﺰرﮔﺘﺮﯾﻦ‬ ‫ﺗﻮﻟﯿﺪﮐﻨﻨﺪه‬ ‫اروﭘﺎ‬ ‫در‬ ‫ﻟﺒﺎس‬: ‫روزاﻧﻪ‬ ‫ﺗﻮﻟﯿﺪ‬ ‫ﺣﺪود‬200‫ﻫﺰار‬ ‫ﺳﺎل‬ ‫در‬ ‫و‬ ‫ﻧﻤﻮﻧﻪ‬ ‫ﺗﻘﺮﯾﺒﺎ‬110 ‫ﻟﺒﺎس‬ ‫ﻣﯿﻠﯿﻮن‬ ‫ﻓﺮوش‬ ‫ﺗﻘﺮﯾﺒﯽ‬ ‫ﺳﺎﻻﻧﻪ‬:2 ‫ﻣﯿﻠﯿﺎرد‬ ‫ﯾﻮرو‬
  • 4. ‫اﻧﺪاز‬ ‫ﭼﺸﻢ‬ ‫و‬ ‫ﻣﺎﻣﻮرﯾﺖ‬ ،‫ﻫﺎ‬ ‫ارزش‬ ‫ﻫﺎ‬ ‫ارزش‬ ‫ﺟﺎﻣﻌﻪ‬ ‫دﮔﺮﮔﻮﻧﯽ‬ ‫و‬ ‫اﻧﺴﺎﻧﯽ‬ ‫ﺷﺎن‬ ،‫زﯾﺴﺖ‬ ‫ﻣﺤﯿﻂ‬ ‫ﺑﻪ‬ ‫ﺗﻮﺟﻪ‬ ‫ﻣﺎﻣﻮرﯾﺖ‬ ‫آن‬ ‫ﺗﺮوﯾﺞ‬ ‫و‬ ‫اﺟﺘﻤﺎﻋﯽ‬ ‫ﻣﺴﺌﻮﻟﯿﺖ‬ ‫ﺣﺲ‬ ‫و‬ ‫ﻣﺪ‬ ‫ﺗﻠﻔﯿﻖ‬ ‫اﻧﺪاز‬ ‫ﭼﺸﻢ‬ ‫درﺣﺎل‬ ‫ﺳﺮﻋﺖ‬ ‫ﺑﻪ‬ ‫ﮐﻪ‬ ‫ﻧﮋادﻫﺎ‬ ‫ﻫﻤﻪ‬ ‫از‬ ‫ﻣﺮدﻣﺎﻧﯽ‬ ‫ﺑﺎ‬ ‫ﺟﻬﺎﻧﯽ‬ ‫دﻫﮑﺪه‬ ‫ﯾﮏ‬ ‫ﻋﻨﻮان‬ ‫ﺑﻪ‬ ،‫ﻣﺪ‬ ‫ﺑﻪ‬ ‫ﻧﮕﺎه‬ ‫اﺳﺖ‬ ‫اﯾﺪﺋﻮﻟﻮژﯾﮏ‬ ‫و‬ ‫ﺳﯿﺎﺳﯽ‬ ،‫ﺟﻐﺮاﻓﯿﺎﯾﯽ‬ ‫ﻣﺮزﻫﺎي‬ ‫درﻧﻮردﯾﺪن‬.
  • 6. ‫ﺑﺮﻧﺪﻫﺎ‬  United Colors of Benetton  Undercolors of Benetton  Sisley  Playlife  Killerloop
  • 8.
  • 9. Marketing Mix: Place ‫ﻃﺮﯾﻖ‬ ‫از‬ ‫ﻣﮑﺎن‬ ‫ﺑﻪ‬ ‫ﻣﺮﺑﻮط‬ ‫ﻫﺎي‬ ‫اﺳﺘﺮاﺗﮋي‬2‫ﻣﯽ‬ ‫اﻋﻤﺎل‬ ‫ﺗﻮزﯾﻊ‬ ‫ﮐﺎﻧﺎل‬‫ﺷﻮد‬: ‫ﻓﺮوﺷﯽ‬ ‫ﻋﻤﺪه‬:‫ﺷﻮد‬ ‫ﻣﯽ‬ ‫اﺳﺘﻔﺎده‬ ‫راﺳﺘﺎ‬ ‫اﯾﻦ‬ ‫در‬ ‫ﻣﺪﯾﺮ‬ ‫ﻧﻮع‬ ‫دو‬ ‫از‬: .I‫ﺑﻨﺘﻮن‬ ‫ﻓﺮوش‬ ‫ﻣﺪﯾﺮان‬ .II‫ﻓﺮوش‬ ‫ﻣﺴﺘﻘﻞ‬ ‫ﻧﻤﺎﯾﻨﺪﮔﺎن‬ ‫ﻣﺴﺘﻘﯿﻢ‬ ‫ﺑﻄﻮر‬ ‫ﻓﺮوﺷﯽ‬ ‫ﺧﺮده‬: ‫ﻫﺎ‬ ‫ﻓﺮوﺷﮕﺎه‬ ‫ﻃﺮاﺣﯽ‬ ‫ﺑﺮاي‬ ‫ﺑﺮﺟﺴﺘﻪ‬ ‫ﻣﻌﻤﺎران‬ ‫از‬ ‫اﺳﺘﻔﺎده‬ ‫ﺷﻬﺮ‬ ‫ﺗﺠﺎري‬ ‫و‬ ‫ﺗﺎرﯾﺨﯽ‬ ،‫ﭘﺮﺗﺮدد‬ ،‫اﺻﻠﯽ‬ ‫ﻣﻨﺎﻃﻖ‬ ‫در‬ ‫ﻫﺎ‬ ‫ﻓﺮوﺷﮕﺎه‬ ‫ﻗﺮارﮔﯿﺮي‬ ‫ﺗﻮﺳﻌﻪ‬ ‫درﺣﺎل‬ ‫ﺑﺎزارﻫﺎي‬ ‫ﺑﻪ‬ ‫ﺗﻮﺟﻪ‬: ‫ﻟﯿﺒﯽ‬ ‫ﻣﻐﻮﻟﺴﺘﺎن‬ ‫ﺗﺮﮐﻤﻨﺴﺘﺎن‬
  • 13. Marketing Mix: Price ‫ﮔﺬاري‬ ‫ﻫﺪف‬:‫ﺑﺎﻻ‬ ‫و‬ ‫ﻣﺘﻮﺳﻂ‬ ‫ﻗﯿﻤﺖ‬ ‫ﺳﻄﺢ‬ ‫و‬ ‫ﻫﺎ‬ ‫ﻫﺰﯾﻨﻪ‬ ‫وﺿﻌﯿﺖ‬ ،‫ﻣﺎﻟﯿﺎﺗﯽ‬ ‫ﻗﻮاﻧﯿﻦ‬ ،‫ﺧﺮﯾﺪ‬ ‫ﻗﺪرت‬ ‫ﺑﻪ‬ ‫ﺑﺎﺗﻮﺟﻪ‬ ‫ﺟﻬﺎن‬ ‫ﻣﺨﺘﻠﻒ‬ ‫ﮐﺸﻮرﻫﺎي‬ ‫در‬ ‫ﮔﺬاري‬ ‫ﻗﯿﻤﺖ‬ ‫ﺗﻔﺎوت‬... ‫ﮔﺬاري‬ ‫ﻗﯿﻤﺖ‬ ‫ﻫﺎي‬ ‫روش‬:Price Skimming , Price Penetration ‫ﺧﺮﯾﺪ‬ ‫ﺑﺮاي‬ ‫ﺗﺨﻔﯿﻔﺎﺗﯽ‬online‫اﺳﺖ‬ ‫ﺷﺪه‬ ‫ﻟﺤﺎظ‬ ‫ﮔﺬاري‬ ‫درﻗﯿﻤﺖ‬ ‫ﺑﺎﻻ‬ ‫ﺗﻌﺪاد‬ ‫ﺧﺮﯾﺪ‬ ‫و‬. ‫از‬ ‫ﺗﻌﺪادي‬ ‫ﻗﯿﻤﺖ‬ ‫ﻣﺤﺼﻮﻻت‬: ‫ﭘﯿﺮاﻫﻦ‬:44.5‫دﻻر‬ ‫رﺳﻤﯽ‬ ‫ﮐﻔﺶ‬:110‫ﺗﺎ‬120‫دﻻر‬ ‫ﺷﺮت‬ ‫ﺗﯽ‬:29.5–39.5‫دﻻر‬
  • 14. Marketing Mix: Product & Promotion Product •‫رﻧﮓ‬ ‫ﺑﺮ‬ ‫اﺻﻠﯽ‬ ‫ﺗﻤﺮﮐﺰ‬ •‫اﯾﺘﺎﻟﯿﺎﯾﯽ‬ ‫ﻫﻮﯾﺖ‬ Promotion •‫ﺗﺒﻠﯿﻐ‬ ‫ﻫﺎي‬ ‫ﮐﻤﭙﯿﻦ‬‫ﺎﺗﯽ‬ ‫ﺑﺮاﻧﮕﯿﺰ‬ ‫ﺑﺤﺚ‬ •‫ﻣﺠﻠﻪ‬COLORS
  • 15. ‫ﺑﺎزار‬ ‫آﻧﺎﻟﯿﺰ‬)‫اﯾﺘﺎﻟﯿﺎ‬( ‫ورود‬H&M, Zara‫و‬Mango‫اﺳﺖ‬ ‫ﮐﺮده‬ ‫ﻣﻮاﺟﻪ‬ ‫ﺟﺪي‬ ‫ﺗﻬﺪﯾﺪ‬ ‫ﺑﺎ‬ ‫را‬ ‫ﺑﻨﺘﻮن‬ ‫ﺧﺎﻧﮕﯽ‬ ‫ﺑﺎزار‬ ‫ﺳﻬﻢ‬ ،‫اﯾﺘﺎﻟﯿﺎ‬ ‫ﺑﺎزار‬ ‫ﺑﻪ‬. ‫ﺑﺎزار‬ ‫اﯾﻦ‬ ‫در‬ ‫ﺷﺪﯾﺪ‬ ‫ﺑﻨﺪي‬ ‫ﺗﻘﺴﯿﻢ‬:60%‫اﺳﺖ‬ ‫ﻣﺴﺘﻘﻞ‬ ‫ﻓﺮوﺷﺎن‬ ‫ﺧﺮده‬ ‫دﺳﺖ‬ ‫در‬ ‫اﯾﺘﺎﻟﯿﺎ‬ ‫ﭘﻮﺷﺎك‬ ‫ﺑﺎزار‬ ‫از‬. ‫ﺑﻨﺘﻮن‬ ‫ﺑﺎزار‬ ‫ﻣﻬﻤﺘﺮﯾﻦ‬ ‫و‬ ‫ﺑﺰرﮔﺘﺮﯾﻦ‬:‫ا‬ ‫ﺑﺎزار‬ ‫اﯾﻦ‬ ‫ﺑﻪ‬ ‫ﻣﺮﺑﻮط‬ ‫ﻋﺎدي‬ ‫ﻫﺎي‬ ‫ﻟﺒﺎس‬ ‫ﺣﻮزه‬ ‫در‬ ‫ﺑﻨﺘﻮن‬ ‫ﻓﺮوش‬ ‫ﺑﯿﺸﺘﺮﯾﻦ‬‫ﺳﺖ‬. ‫از‬ ‫ﺑﯿﺶ‬ ‫ﺑﻨﺘﻮن‬1000‫دارد‬ ‫اﯾﺘﺎﻟﯿﺎ‬ ‫در‬ ‫ﻓﺮوﺷﮕﺎه‬.
  • 16. ‫ﺑﺎزار‬ ‫آﻧﺎﻟﯿﺰ‬)‫آﻣﺮﯾﮑﺎ‬( ‫ﺳﺎل‬ ‫در‬ ‫آﻣﺮﯾﮑﺎ‬ ‫ﺑﺎزار‬ ‫ﺑﻪ‬ ‫ورود‬1979 ‫ﺗﺼﺎﺣﺐ‬15%‫دﻫﻪ‬ ‫اواﯾﻞ‬ ‫در‬ ‫ﻓﺮوش‬ ‫ﮐﻞ‬ ‫از‬80 ‫دﻫﻪ‬ ‫اواﺧﺮ‬ ‫در‬ ‫ﺣﺪ‬ ‫از‬ ‫ﺑﯿﺶ‬ ‫ﻧﻤﺎﯾﻨﺪﮔﯽ‬ ‫اﻋﻄﺎي‬ ‫ﺑﺪﻟﯿﻞ‬ ‫ﺑﻨﺘﻮن‬ ‫از‬ ‫داران‬ ‫ﻣﻐﺎزه‬ ‫ﺷﮑﺎﯾﺖ‬80 ‫ﻣﺤﯿﻄﯽ‬ ‫ﺗﺒﻠﯿﻐﺎت‬ ‫در‬ ‫اﺳﺘﻔﺎده‬ ‫ﻣﻮرد‬ ‫ﺗﺼﺎوﯾﺮ‬ ‫ﺳﺮ‬ ‫ﺑﺮ‬ ‫ﺑﺴﯿﺎر‬ ‫ﻣﻨﺎﻗﺸﻪ‬ ‫ﺑﺎزار‬ ‫در‬ ‫ﺣﺎﻣﯿﺎن‬ ‫و‬ ‫ﻓﺮوﺷﺎن‬ ‫ﺧﺮده‬ ‫و‬ ‫ﻣﺸﺘﺮﯾﺎن‬ ‫از‬ ‫زﯾﺎدي‬ ‫ﺗﻌﺪاد‬ ‫دادن‬ ‫دﺳﺖ‬ ‫از‬ ‫از‬ ‫ﻫﺎ‬ ‫ﻓﺮوﺷﮕﺎه‬ ‫ﺗﻌﺪاد‬ ‫ﺷﺪﯾﺪ‬ ‫ﮐﺎﻫﺶ‬600‫ﺑﻪ‬40‫ﻓﺮوﺷﮕﺎه‬
  • 17. ‫ﺑﺎزارﯾﺎﺑﯽ‬ ‫اﻫﺪاف‬2019-2014)‫آﻣﺮﯾﮑﺎ‬ ‫ﺑﺎزار‬( ‫ﺑﺎزار‬ ‫از‬ ‫ﻗﺴﻤﺘﯽ‬ ‫داﺋﻤﯽ‬ ‫ﻓﺮوش‬ ‫ﺳﻬﻢ‬ ‫آوردن‬ ‫ﺑﺪﺳﺖ‬(niche ownership) ‫ﺑﺮﻧﺪ‬ ‫ﺷﺪﮔﯽ‬ ‫ﺷﻨﺎﺧﺘﻪ‬ ‫اﻓﺰاﯾﺶ‬(brand awareness)‫ﻣﺪ‬ ‫ﺑﻪ‬ ‫ﻋﻼﻗﻤﻨﺪ‬ ‫زﻧﺎن‬ ‫و‬ ‫ﻣﺮدان‬ ‫ﺑﯿﻦ‬ ‫در‬20‫ﺗﺎ‬40‫ﺳﺎل‬ ‫ﻧﺎﺧﺎﻟﺺ‬ ‫ﻓﺮوش‬ ‫ﺑﻪ‬ ‫دﺳﺘﯿﺎﺑﯽ‬1‫ﺑﺎﻟﻘﻮه‬ ‫ﻣﺸﺘﺮﯾﺎن‬ ‫ﺑﺎ‬ ‫ارﺗﺒﺎط‬ ‫اﯾﺠﺎد‬ ‫و‬ ‫ﺷﻨﺎﺳﺎﯾﯽ‬ ‫ﺑﺎ‬ ‫دﻻر‬ ‫ﻣﯿﻠﯿﺎرد‬(sales lead generation) ‫ﺟﺪﯾﺪ‬ ‫ﺗﻮﻟﯿﺪ‬ ‫ﺧﻂ‬ ‫ﯾﮏ‬ ‫اﻧﺪازي‬ ‫راه‬ ‫ﺟﻐﺮاﻓﯿﺎﯾﯽ‬ ‫ﺟﺪﯾﺪ‬ ‫ﺑﺎزار‬ ‫ﯾﮏ‬ ‫ﺑﻪ‬ ‫ورود‬
  • 18. ‫ﻣﺨﺎﻃﺐ‬‫ﻫﺪف‬)‫آﻣﺮﯾﮑﺎ‬ ‫ﺑﺎزار‬( ‫ﺳﻨﯽ‬ ‫ﻣﺤﺪوده‬ ‫ﺑﺎ‬ ‫ﻣﺮدان‬ ‫و‬ ‫زﻧﺎن‬15‫ﺗﺎ‬40‫ﺳﺎل‬ ،‫ﺷﺠﺎع‬ ،‫ﺟﻮان‬ ‫اﻓﺮاد‬‫ﺗﺤﺼﯿﻞ‬‫ﻣﻮﻓﻖ‬ ‫و‬ ‫ﮐﺮده‬ ‫زﻧﺪﮔﯽ‬ ‫ﺳﺒﮏ‬‫ﻓﻌﺎل‬‫ﮐ‬ ‫ﺑﺎ‬ ‫ﺑﺮﻧﺪ‬ ‫ﺑﻪ‬ ‫ﻋﻼﻗﻤﻨﺪ‬ ‫و‬‫ﯿﻔﯿﺖ‬ ‫روي‬ ‫ﺑﺮ‬ ‫ﺑﯿﺸﺘﺮ‬ ‫ﺗﻤﺮﮐﺰ‬ ‫ﺑﺎ‬ ‫ﻣﺸﺘﺮﯾﺎﻧﯽ‬‫ﮐﯿﻔﯿﺖ‬ ‫ﻫﺰﯾﻨﻪ‬ ‫ﻧﺴﺒﺖ‬ ‫ﺑﻪ‬ ‫و‬ ‫ﻓﺮﻫﻨﮕﯽ‬ ‫ﻣﺴﺎﺋﻞ‬ ‫دﻏﺪﻏﻪ‬ ‫ﺑﺎ‬ ‫اﻓﺮادي‬ ‫اﺟﺘﻤﺎﻋﯽ‬
  • 19. ‫اﺳﺘﺮاﺗﮋي‬‫ﻫﺎ‬)‫آﻣﺮﯾﮑﺎ‬ ‫ﺑﺎزار‬( ‫ﺗﻤﺮﮐﺰ‬: ‫ﺑﺎز‬ ‫ﮐﻞ‬ ‫ﺑﻪ‬ ‫ﭘﺮداﺧﺘﻦ‬ ‫ﺑﺠﺎي‬ ‫ﺑﺎزار‬ ‫از‬ ‫ﮐﻮﭼﮏ‬ ‫ﻫﺎي‬ ‫ﻗﺴﻤﺖ‬ ‫روي‬ ‫ﺑﺮ‬ ‫ﮐﺎﻣﻞ‬ ‫ﺗﻤﺮﮐﺰ‬‫ار‬ ‫ﺗﻤﺎﯾﺰ‬: ‫اﯾﻦ‬ ‫ﮐﻪ‬ ‫ﻧﺤﻮي‬ ‫ﺑﻪ‬ ‫ﭘﻮﺷﺎك‬ ‫ﺻﻨﻌﺖ‬ ‫در‬ ‫ﻣﺘﻤﺎﯾﺰ‬ ‫ﺑﺮﻧﺪ‬ ‫ﻋﻨﻮان‬ ‫ﺑﻪ‬ ‫ﺷﺪن‬ ‫ﺷﻨﺎﺧﺘﻪ‬‫ﺗﻤﺎﯾﺰ‬ ‫ﺑﺎﺷﺪ‬ ‫ﻧﻤﺎﯾﺎن‬ ‫ﺑﻨﺘﻮن‬ ‫ﮐﻠﯽ‬ ‫ﺗﺼﻮﯾﺮ‬ ‫و‬ ‫ﮐﺎرﮐﻨﺎن‬ ،‫ﺧﺪﻣﺎت‬ ،‫ﻣﺤﺼﻮﻻت‬ ‫در‬) .‫ﺗ‬ ‫ﺑﺎ‬‫ﺑﺮ‬ ‫ﻤﺮﮐﺰ‬ ‫ﺗﺒﻠﯿﻐﺎﺗﯽ‬ ‫ﻫﺎي‬ ‫ﮐﻤﭙﯿﻦ‬ ‫و‬ ‫رﻧﮓ‬(
  • 20. ‫اﺳﺘﺮاﺗﮋي‬‫ﻫﺎ‬)‫آﻣﺮﯾﮑﺎ‬ ‫ﺑﺎزار‬( ‫ﻣﺤﺼﻮل‬ ‫ﺗﻮﺳﻌﻪ‬: ‫ﻣﻮﺟﻮد‬ ‫ﺑﺎزار‬ ‫ﺑﻪ‬ ‫ﺟﺪﯾﺪ‬ ‫ﻣﺤﺼﻮﻻت‬ ‫اراﺋﻪ‬ ‫ﺑﺎ‬ ‫ﺑﺎزار‬ ‫ﺳﻬﻢ‬ ‫اﻓﺰاﯾﺶ‬ “colorful but professional business clothing” ‫ﺑﺎزار‬ ‫ﺗﻮﺳﻌﻪ‬: ‫ﺟﺪﯾﺪ‬ ‫ﺑﺎزارﻫﺎي‬ ‫ﺑﻪ‬ ‫ﻣﺤﺼﻮﻻت‬ ‫اراﺋﻪ‬ ‫ﺑﺎ‬ ‫ﺑﺎزار‬ ‫ﺳﻬﻢ‬ ‫اﻓﺰاﯾﺶ‬ ‫ﺟﺪﯾﺪ‬ ‫ﻫﺪف‬ ‫ﺑﺎزار‬:‫ﺳﻮرﯾﻨﺎﻣﯽ‬
  • 21. ‫ﺗﺎﮐﺘﯿﮏ‬‫ﻫﺎ‬)‫آﻣﺮﯾﮑﺎ‬ ‫ﺑﺎزار‬( ‫ﮔﺬاري‬ ‫ﻗﯿﻤﺖ‬: ‫ﺷ‬ ‫ﺧﻮاﻫﺪ‬ ‫ﺣﻔﻆ‬ ‫ﮐﻨﻮﻧﯽ‬ ‫ﮔﺬاري‬ ‫ﻗﯿﻤﺖ‬ ‫اﺳﺘﺮاﺗﮋي‬‫ﺪ‬ ‫ﺑ‬ ‫ﺑﻠﮑﻪ‬ ‫ﻧﯿﺴﺖ‬ ‫ﻣﺤﻠﯽ‬ ‫ﻫﺎي‬ ‫ﻗﯿﻤﺖ‬ ‫ﺑﺎ‬ ‫رﻗﺎﺑﺖ‬ ‫ﻫﺪف‬‫ﺎﻗﯽ‬ ‫اﺳﺖ‬ ‫ﺑﺎﮐﯿﻔﯿﺖ‬ ‫و‬ ‫ﮔﺮان‬ ‫ﺑﺮﻧﺪ‬ ‫ﻋﻨﻮان‬ ‫ﺑﻪ‬ ‫ﻣﺎﻧﺪن‬ ‫ﻣﺤﺼﻮﻻت‬: ‫ﻣﺎﻧ‬ ‫ﺧﻮاﻫﺪ‬ ‫ﺑﺎﻗﯽ‬ ‫ﻣﺤﺼﻮﻻت‬ ‫ﻣﻮﺟﻮد‬ ‫ﺗﺮﮐﯿﺐ‬‫ﺪ‬ ‫ﺷﺪ‬ ‫ﺧﻮاﻫﺪ‬ ‫اﺿﺎﻓﻪ‬ ‫ﺟﺪﯾﺪ‬ ‫ﻣﺤﺼﻮل‬ ‫ﺗﻮﻟﯿﺪ‬ ‫ﺧﻂ‬
  • 22. ‫ﺗﺎﮐﺘﯿﮏ‬‫ﻫﺎ‬)‫آﻣﺮﯾﮑﺎ‬ ‫ﺑﺎزار‬( ‫و‬ ‫ﯾﺎﺑﯽ‬ ‫ﻣﮑﺎن‬ ‫ﻫﺎ‬ ‫ﻓﺮوﺷﮕﺎه‬: •‫ﺟﺪﯾﺪ‬ ‫ﺟﻐﺮاﻓﯿﺎﯾﯽ‬ ‫ﺑﺎزارﻫﺎي‬ ‫ﺑﻪ‬ ‫ورود‬ •‫ﻓﺮوﺷﺎن‬ ‫ﺧﺮده‬ ‫ﺑﺎ‬ ‫ﻫﻤﮑﺎري‬ ‫اداﻣﻪ‬ •‫ﮐﺸﻮر‬ ‫آن‬ ‫ﻓﺮﻫﻨﮓ‬ ‫ﺗﺮوﯾﺞ‬ ‫راﺳﺘﺎي‬ ‫در‬ ‫ﻫﺎ‬ ‫ﻓﺮوﺷﮕﺎه‬ ‫ﻃﺮاﺣﯽ‬ ‫ﺗﺒﻠﯿﻐﺎ‬‫ت‬: •‫اﻣﺎ‬ ‫ﻧﺎﭘﺴﻨﺪ‬ ‫و‬ ‫ﻣﻨﺰﺟﺰﮐﻨﻨﺪه‬ ‫ﺗﺒﻠﯿﻐﺎت‬ ‫از‬ ‫اﺳﺘﻔﺎده‬ ‫اداﻣﻪ‬ •‫اﺣﺘﺮاﻣﯽ‬ ‫ﺑﯽ‬ ‫ﺑﺪون‬ ‫ﺗﺎﺛﯿﺮﮔﺰاري‬ ‫ﻫﺪف‬ ‫ﺑﺎ‬ ‫ﻫﺎ‬ ‫آن‬ ‫ﺷﺪن‬ ‫ﺗﺮ‬ ‫ﻣﻼﯾﻢ‬ •‫دﻧﯿﺎ‬ ‫روز‬ ‫و‬ ‫اﺟﺘﻤﺎﻋﯽ‬ ‫ﻣﺴﺎﺋﻞ‬ ‫روي‬ ‫ﺑﺮ‬ ‫ﺗﻤﺮﮐﺰ‬ ‫ﺑﺎ‬ ‫رﻗﺒﺎ‬ ‫از‬ ‫ﻣﺘﻔﺎوت‬ ‫ﺟﺎﯾﮕﺎﻫﯽ‬ ‫ﺣﻔﻆ‬
  • 23. ‫ﺑﺎزارﯾﺎﺑﯽ‬ ‫ﻫﺎي‬ ‫روش‬)‫آﻣﺮﯾﮑﺎ‬ ‫ﺑﺎزار‬( ‫دﯾﺠﯿﺘﺎل‬ ‫ﻣﺎرﮐﺘﯿﻨﮓ‬ ‫ﺑﺎزارﯾﺎﺑﯽ‬ ‫ﻣﺴﺘﻘﯿﻢ‬ •‫ﻣﻨﺰل‬ ‫درب‬ ‫ﺗﺤﻮﯾﻞ‬ ‫و‬ ‫آﻧﻼﯾﻦ‬ ‫ﺧﺮﯾﺪ‬ ‫ﺳﯿﺴﺘﻢ‬ •‫ﻣﻮﺑﺎﯾﻠﯽ‬ ‫اﻓﺰارﻫﺎي‬ ‫ﻧﺮم‬ •‫اﺟﺘﻤﺎﻋﯽ‬ ‫ﻫﺎي‬ ‫ﺷﺒﮑﻪ‬ •‫ﻟﺒﺎس‬ ‫و‬ ‫ﻣﺪ‬ ‫ﺑﺎ‬ ‫ﻣﺮﺗﺒﻂ‬ ‫روﯾﺪادﻫﺎي‬ ‫در‬ ‫ﺣﻀﻮر‬ •‫ﺑﯿﻠﺒﻮردﻫﺎ‬ ‫و‬ ‫ﮐﺎﻏﺬي‬ ‫ﺗﺒﻠﯿﻐﺎت‬ •‫ﺗﺒﻠﯿﻐﺎﺗﯽ‬ ‫ﻫﺪاﯾﺎي‬ •‫وﻓﺎداري‬ ‫ﻫﺎي‬ ‫ﮐﺎرت‬ •‫ﻫﺎ‬ ‫ﺷﺮﮐﺖ‬ ‫ﻓﺮم‬ ‫ﻟﺒﺎس‬ ‫ﺗﺎﻣﯿﻦ‬
  • 24. ‫ﮐﻨﺘﺮل‬)‫آﻣﺮﯾﮑﺎ‬ ‫ﺑﺎزار‬( ‫ﻣﺸﺘﺮي‬ ‫ﺑﺎزﺧﻮر‬ ‫ﮔﻮﯾﻨﺪ‬ ‫ﻣﯽ‬ ‫ﺑﻨﺘﻮن‬ ‫ﻣﻮرد‬ ‫در‬ ‫ﻣﺸﺘﺮﯾﺎن‬ ‫ﮐﻪ‬ ‫آﻧﭽﻪ‬ ‫ﺑﺮرﺳﯽ‬ ‫ﻣﺸﺘﺮﯾﺎن‬ ‫رﺿﺎﯾﺖ‬ ‫ﻣﯿﺰان‬ ‫ﺑﺮرﺳﯽ‬ ‫ﻧﻈﺮﺳﻨﺠﯽ‬ ‫ﻓﺮوش‬ ‫از‬ ‫درآﻣﺪ‬ ‫ﻓﺮوﺷﮕﺎه‬ ‫ﻫﺮ‬ ‫ازاي‬ ‫ﺑﻪ‬ ‫ﮐﻨﻮﻧﯽ‬ ‫درآﻣﺪ‬)‫ﺳﺎل‬2014:(80000‫ﺳﺎل‬ ‫در‬ ‫دﻻر‬ ‫ﻓﺮوﺷﮕﺎه‬ ‫ﻫﺮ‬ ‫ازاي‬ ‫ﺑﻪ‬ ‫ﺳﺎﻟﯿﺎﻧﻪ‬ ‫درآﻣﺪ‬ ‫ﻣﯿﺰان‬ ‫اﻓﺰاﯾﺶ‬ ‫ﺑﯿﻨﯽ‬ ‫ﭘﯿﺶ‬:20‫درﺻﺪ‬ ‫ﻓﺮوﺷﮕﺎه‬ ‫ﻫﺮ‬ ‫ازاي‬ ‫ﺑﻪ‬ ‫ﺷﺪه‬ ‫ﺑﯿﻨﯽ‬ ‫ﭘﯿﺶ‬ ‫درآﻣﺪ‬)‫ﺳﺎل‬2015:(96000‫ﺳﺎل‬ ‫در‬ ‫دﻻر‬
  • 29. “If everyone likes a campaign, no one will talk about it.” Luciano Benetton
  • 30. ‫دﻫﻪ‬ ‫ﺗﺒﻠﯿﻐﺎﺗﯽ‬ ‫ﻫﺎي‬ ‫ﮐﻤﭙﯿﻦ‬ ‫ﺑﻪ‬ ‫ﺑﺪﺑﯿﻨﺎﻧﻪ‬ ‫ﻧﮕﺎه‬80‫و‬90 ‫ﻣﺎدي‬ ‫ﻣﻨﺎﻓﻊ‬ ‫و‬ ‫ﺷﻬﺮت‬ ‫ﮐﺴﺐ‬ ‫ﻫﺪف‬ ‫ﺑﺎ‬ ‫اﺟﺘﻤﺎﻋﯽ‬ ‫ﻣﻨﻔﯽ‬ ‫ﻣﺴﺎﺋﻞ‬ ‫از‬ ‫اﺳﺘﻔﺎده‬ ‫ﺳﻮء‬ ‫ﻣﺮدم‬ ‫ﻣﺬﻫﺒﯽ‬ ‫اﻋﺘﻘﺎدات‬ ‫و‬ ‫اﺣﺴﺎﺳﺎت‬ ‫ﺑﻪ‬ ‫ﺗﻮﻫﯿﻦ‬ ‫ﻣﺨﺘﻠﻒ‬ ‫ﻫﺎي‬ ‫ﮐﺸﻮر‬ ‫ﻣﺮدم‬ ‫ﺗﺎرﯾﺨﯽ‬ ‫و‬ ‫ﻣﺬﻫﺒﯽ‬ ‫ﻫﺎي‬ ‫ﺣﺴﺎﺳﯿﺖ‬ ‫ﺑﻪ‬ ‫ﺗﻮﺟﻪ‬ ‫ﻋﺪم‬ ‫ﻣﺸﺘﺮي‬ ‫اﻧﺘﺨﺎب‬ ‫روي‬ ‫ﺑﺮ‬ ‫ﻣﻨﻔﯽ‬ ‫ﺗﺎﺛﯿﺮ‬ ‫ﺗﺒﻠﯿﻎ‬ ‫ﻧﻮع‬ ‫اﯾﻦ‬ ‫از‬ ‫ﻣﺨﺎﻃﺐ‬ ‫ﺗﻨﻔﺮ‬ ‫و‬ ‫ﺷﺪن‬ ‫زده‬
  • 31. ‫ﻧﮕﺎه‬‫ﺧﻮﺷﺒﯿﻨﺎﻧﻪ‬‫د‬ ‫ﺗﺒﻠﯿﻐﺎﺗﯽ‬ ‫ﻫﺎي‬ ‫ﮐﻤﭙﯿﻦ‬ ‫ﺑﻪ‬‫ﻫﻪ‬80‫و‬90 ‫ارﺗﺒﺎﻃﺎت‬ ‫در‬ ‫آوري‬ ‫ﻧﻮع‬ ‫ﻣﺮدم‬ ‫ﺣﺎﻓﻈﻪ‬ ‫در‬ ‫ﺑﺮﻧﺪ‬ ‫آن‬ ‫ﺗﺒﻊ‬ ‫ﺑﻪ‬ ‫و‬ ‫ﺗﺒﻠﯿﻎ‬ ‫ﺷﺪن‬ ‫ﻣﺎﻧﺪﮔﺎر‬ ‫اﺟﺘﻤﺎﻋﯽ‬ ‫ﻣﺴﺌﻮﻟﯿﺖ‬ ‫ﺑﺎ‬ ‫ﺑﺮﻧﺪي‬ ‫ﻋﻨﻮان‬ ‫ﺑﻪ‬ ‫ﺷﺪن‬ ‫ﺷﻨﺎﺧﺘﻪ‬ ‫ﻫﺎ‬ ‫ﺗﺎﺑﻮ‬ ‫و‬ ‫ﻫﺎ‬ ‫ﮐﻠﯿﺸﻪ‬ ‫ﮐﺸﯿﺪن‬ ‫ﭼﺎﻟﺶ‬ ‫ﺑﻪ‬ ‫ﺟﻬﺎن‬ ‫ﺳﺮاﺳﺮ‬ ‫ﻫﺎي‬ ‫ﻧﻤﺎﯾﺸﮕﺎه‬ ‫در‬ ‫درآﻣﺪن‬ ‫ﻧﻤﺎﯾﺶ‬ ‫ﺑﻪ‬ ‫و‬ ‫ﻣﺘﻌﺪد‬ ‫ﺟﻮاﯾﺰ‬ ‫ﺷﺪن‬ ‫ﺑﺮﻧﺪه‬
  • 37. Food for Life Campaigne