1. Page 1 of 2
Edwin Rodriguez
SUMMARY: Customer service and sales professional with experience in diverse fields including higher education,
banking, and technology. Proven ability to effectively communicate with customers by indentifying
needs, providing tutorial guidance and resolving concerns.
EXPERIENCE:
Complete Learning Solutions, New York, NY October 2012 – Present
Registration Specialist
Counsel students seeking continuing education and professional development courses. Increase new student
enrollment using strategic sales tactics, advising of generous tuition benefits and convenient course formats. Assist
students process applications and program registrations.
Various Staffing Firms, New York, NY July 2012 – September 2012
Customer Service Representative
Assigned temporary positions in the customer service arena. Addressed customers’ inquiries, resolved billing
discrepancies, and input client records in the CRM database. Responsibilities also included preparing formal
documents and memos, database maintenance, and reception coverage.
Credit Union Student Loans, New York, NY January 2010 – June 2012
Customer Service/Loan Servicing
Responsibilities: Prepared and maintained legal and credit files and documents. Processed loan documents and
disbursed loans to customers and institutions. Reviewed loan documents as needed.
Chase Card Services, Lake Mary FL September 2008 – December 2009
Card Member Collections
Handled inbound and outbound calls. Assisted card members and negotiated ways to bring their accounts up to
date. Employed “skip tracing” tools to locate card members when traditional methods failed. Provided customers
with financial assistance plan options and hardship programs designed to restructure loan terms and set manageable
payment schedules.
Convergys/Charter Communications, Lake Mary FL November 2007 – September 2008
Quality Control Associate
Assisted customers with video service issues by troubleshooting errors, identifying root causes, and scheduling
onsite technical support. Processed payments for customers and assisted them with billing inquiries. Offered
promotional incentives and customized service to match customers’ needs.
IDT Telecommunications, Newark, NJ December 2005 – October 2007
Customer Service Representative
Assisted customers with payments and troubleshooted service complaints. Helped customers understand their
billing charges and answer inquiries.
Monica Mehta, MD., PA, Jersey City, NJ October 2003 – December 2005
Medical Billing
Prepared and sent out Appeals for denials of payments. Placed calls to insurance companies to verify insurance
coverage. Answered inbound calls and setup appointments. Prepared billing statements to patients and medical
insurances.

2. Page 2 of 2
Pressler & Pressler Law Offices, Cedar Knolls, NJ March 1999 – January 2003
Law Clerk
Made calls to courts for verification on status of Motions. Entered judgments and processed service on executions
and bank levies. Collections experience arranging payment agreements on defaulting debt. Verified defendants’
assets to ascertain repayment of debt.
EDUCATION:
Concorde School of Business, May 2000
Barringer High School, June 1998
SKILLS: Bilingual (English/Spanish), Type 40-50 wpm, Operating System: UNIX, DOS, all Windows
platforms, Health Pro 8000, ACPV, Microsoft Office; Possess strong leadership capabilities, highly
developed people and organizational skills, effective team player.
92 Beach St., Staten Island, NY 10304 • (347) 372-2091 • erodriguez1980@yahoo.com