Personal Information
Organização/Local de trabalho
Fort Collins, Colorado Area, Co United States
Cargo
Helping early stage companies thrive | Customer Success | Customer Experience | Customer Support | Operations | COO
Setor
Apparel / Fashion
Site
www.se-partners.com
Sobre
I'm known for helping teams make breakthroughs in the customer experience. My approach combines the latest advances in neuroscience with data analytics and continuous improvement.
My career includes sales, marketing, operations and consulting from start-ups to Fortune 40 companies. Industry experience includes software, electronics manufacturing, business services, hospitality, management consulting and education.
Expertise:
• Customer Experience management (CX)
• Customer Success strategy and operations
• Service excellence
• Creating a culture of execution and high performance
• Marketing, selling, and business development
• Financial modeling and management
• Statistical analysis an...
Marcadores
lean six sigma
quality of service
customer loyalty
saas
customer churn
customer relationship management
hospitality
management systems
customer experience
customer success
lean startup
private equity
organizational change
customer satisfaction
customer service
business process
management
quality
baldrige
haikudeck
root cause
cloud computing
execu
venture capital
organizational culture
organizational development
entrepreneur
entrepreneurship
start up
malcolm baldrige national quality award
ritz-carlton
total quality management
quality control
quality management
quality management system
service quality
rmpex
quality assurance
rmqc
change management
john kotter
small business
business strategy
market life cycle
ultimate escapes
market strategy
business services
service recovery
average handle time
designed experiments
contact centers
call centers
doe
performance improvement
hoshin
strategic management
early stage companies
startup company
business assessment
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