Summative

1. SUMMATIVE
EXAM

2. I. Directions: Read each item carefully and write
the letter of the correct answer.
1. Which is NOT a benefit of effective communication?
A. Enhanced interpersonal relationships
B. Clearer understanding of business goals
C. Revenue losses
D. Improved business and individual performance
2. Which is NOT a characteristic of the ASSERTIVE communication style?
A. Authoritarian
B. Direct
C. Proactive
D. Convincing

3. 3. Which of the following is NOT a barrier to effective
communication?
A. Distraction
B. Noise and movement
C. Poor timing
D. Knowledge of subject
4. Why is it important to know your own communication style?
A. So you can feel good about yourself
B. To learn more about your personality
C. So you can adjust your style when communicating with others who
may have a very different style
D. So you can change everything about your personality

4. 5. In order for effective communication to occur between two people
A. only spoken words can be used C. a clear message must be sent and properly received and understood
B. only body language can be used D. none of the above
6. We can improve our ability to read and use body language by
A. practicing using body language C. being aware of body language when communicating with others
B. observing how body language is used D. all of the above
7. The following are reasons of conflict EXCEPT
A. Problem B. Communication C. Structure D. Personal
8. Which of the following resolve conflict?
A. Turn in negative experience C. Decrease employees’ communication
B. Identify and address the conflict D. Create a chaotic environment
9. One of the greatest motivator is
A. awards B. punishment C. recognition D. recommendation
10. Which of the following is NOT a component in forming a team?
A. Team Mission B. Team Vision C. Ground Rules D. Team Goals

5. True or False: Write T if the statement is true and F
if the statement is false.
1. For effective communication to occur, you don’t have to
be afraid if you didn’t understand someone.
2. Eye contact with the entire audience is very important for a good
speaker.
3. Body language is not as important as verbal communication.
4. Communication is not a learned skill.
5. Good communication is only important when talking to customers.