Five Reasons Why You Should Outsource Customer Service
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A combination of several factors can help determine whether outsourcing your company’s customer service will be a smart move. These are the top considerations.
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Five Reasons Why You Should Outsource Customer Service
- 2. Ceos / entrepreneurs should not be CUSTOMER SERVICE AGENTS If you're better at designing products or analysing spreadsheets than satisfying customers, a contact centre with trained customer service associates could be just the ticket.
- 3. SMALLER ENTERPRISES RARELY HAVE TRAINED OR DEDICATED CUSTOMER SERVICE STAFF Issues are often fielded by whoever happens to be available, with decidedly mixed results.
- 4. RELIEVES WORKLOAD ON FULL-TIME STAFF Without a customer service representative on the team, the duty falls to you. Assuming it’s very likely that you’re too busy, the responsibility will probably land on the desk of your developer or a marketer.
- 5. PROVIDE IMMEDIATE SUPPORT 24 hours a day, 7 days a week Outsourcing your customer service ensures your customers receive the help they need when they need it. This will make your customers happier and will leave you less stressed.
- 6. AN INEXPENSIVE WAY TO ADD HELP One pro for outsourcing customer service is that it can cost you a lot less than hiring one or more full time employees. You will save money by paying only a fraction of the cost that is variable versus a fixed cost that comes with hiring a full time staff.
- 7. Follow us on Twitter: www.twitter.com/eastvantage LinkedIn: www.linkedin.com/company/eastvantage For inquiries visit: www.eastvantage.com Eastvantage is a provider of bespoke, personalised outsourced solutions to SMEs in the areas of Business Support, Technology and e- Marketing. Operating from the heart of Southeast Asia in Manila, Philippines, We employ over 200 employees and growing with a footprint in over 20 cities across the globe, servicing clients from a diverse array of industries including banking, energy, advertising, food and beverage, retail and e-commerce. Learn more about our services, company culture and our people through www.eastvantage.com. Eastvantage Business Solutions, Inc.