The document discusses ISO certification for schools and its benefits. ISO certification can help schools prove their quality, manage quality in a way that various stakeholders understand, and gain an international recognition. It involves establishing processes for teaching, resources, quality management and continuous improvement. Schools must document major elements like teaching plans, department diagrams, policies, procedures, manuals and records. Certification preparation may involve training committees, developing documentation, and conducting mock audits before the official certification audit.

1. ISO Certification for Schools 1. What is ISO ? It is International Organization for Standardization. 2. What is ISO 9001-2008? ISO 9001-2008 is the standards for QUALITY MANAGEMENT SYSTEM – QMS . 3. What is ISO 14001? ISO 14001 is standards for ENVIRONMENT MANAGEMENT SYSTEM - EMS 1

2. ISO Certification for Schools Why ISO for Schools ? Prove the “quality” in the school and Programs with seal of International approval 2. Manage quality in a language that Parents , Students , Society , Business & Industry understand. 3.Management’s response to teachers’ quality efforts—Reaching national skill standards 4. Get the edge over other Schools with an International recognition 5.Add structure to the system 6. Establish a driver to continuously improve the quality of our systems—a “sustaining initiative” 7. Creating “ ownership by empowering” 8. Demonstrating Value from system 2

3. ISO Certification for Schools What are the Major elements of ISO , related to Schools : 3

4. ISO Certification for Schools 1.Teaching Process plan - TPP 2.Context Flow Diagram for each department - CFD 3.Quality Policy - QP , Quality Manual - QM 4.Quality Procedures manual - QPM 5.Work Instructions Manual – WIM 6.Organization chart for the School – ORG CHART 7.School layouts and various Plans 8.Master lists for various records , Documents - ML 9.Internal Audit Check list for Each department 10.Internal Audit reports - IQA REP 11.Internal communication System - ICS 12.Customer communication - CUSTCOM 13.Purchase related documents - PURDOC 14.Customer feedback on performance 15.Customer satisfaction survey results 16.Monitoring and measurement records 17.Continuous improvements plans 18. Mgt review records 19.Training records - TRG REC 20.Corrective & preventive action records – CAP & PAP DOCUMENTS CAN BE IN ANY FORM ( SOFT , HARD) GENERAL DOCUMENTATION REQUIREMENTS ( MAJOR 20 ) 4

5. ISO Certification for Schools Teaching Process Plan – TPP : Sample ACP ACP-Disc Sylbs study TeachrAloctn Qrtly Plan ACP-Annual curriculam Plan ., Sylbs – Syllabus ., Qrtly – Quarterly Tme Tb pln Clsrm Plan Tmetb ntfctn Tmbtb Final SSP SSP – Subject wise Syllabus Plan ., tmetbpln – Time table plan Demo plan Text books Tchng Aids Lesson Plan Tests plan Techng Aids – Teaching aids., Demo – Demonstration Contin Imprnt Exam preptn Feed back Class tests Condct Class 5

6. ISO Certification for SchoolsContext Diagram for each Dept INPUT Proces 1 Proces 2 Proces 3 Out put from One dept is the Input for the other dept. Proces 4 Proces 5 Proces 6 Proces 8 Proces 7 Proces 9 OUT PUT Proces 10 6

7. ISO Certification for Schools QUALITY POLICY OF THE SCHOOL – SAMPLE : We the top Management of -------------------------------------------------------------------------------------------------- hereby place it on record , our total commitment to the Quality in each deliverables from our School in exceeding all the , Customer’s ( Parents and the students)expectations to gain and sustain the most important Customer satisfaction . With the set Quality Objectives , the effectiveness of this Policy will be measured from time to time and improved on a continual basis with the total involvement of all the staff and employees . This policy shall be published and be understood in full by one and all for ever . Let the Quality Slogan of the school be “ RIGHT FIRST TIME , ON TIME AND EVERY TIME” Signed by the Correspondent , Principal . 7

8. Q U A L I T Y O B J E C T I V E S ISO Certification for Schools S A M P L E M O D E L 8

9. ISO Certification for Schools Quality Procedures (mandatory) 9

10. ISO Certification for Schools Management Commitment and Customer Focus : Management must have visible and verifiable system for the above . Some samples can be : 10

11. ISO Certification for Schools Continuous Improvement plans : A SAMPLE 11

12. ISO Certification for Schools KEY PROCESSES : PRODUCT/SERVICE REALIZATION PROCESS: 1.0 Inputs : 1.1 Student requirements 1.2 Parents expectations 1.3 Government regulations / Curricula 1.4 Societal trends on Education 1.5 Higher educations status & Scope. 12

13. ISO Certification for Schools KEY PROCESSES : PRODUCT/SERVICE REALIZATION PROCESS: 2.0 Out puts : 2.1 New CBSC Program 2.2. Co , extra curricular activities 2.3 Lab / Practical assignments 2.4 Project works 2.5 Commendations and recommendations . 13

14. ISO Certification for Schools KEY PROCESSES : PRODUCT/SERVICE REALIZATION PROCESS: 3.0 Program delivery : 3.1 pedagogy and Teaching methodology / Technology used . 3.2 Various courses conducted 3.3. Tests / Examinations method 3.4 Evaluation techniques/ Ranking system 3.5 Support for the students who lag behind . 14

15. ISO Certification for Schools KEY PROCESSES : PRODUCT/SERVICE REALIZATION PROCESS: 4.0 Student Process : 4.1 Recruitment notice and publicity 4.2 Admission and enrolment 4.3 Orientation to the new comers . 4.4 Distribution of Study materials and kits . 4.5 Group allocation for various activities . 4.6 Placement in Classes 4.7 Attendance and Discipline monitoring . 4.8 Parent support group formation / Parent- Teacher meets 4.9 Performance records maintenance and distribution. 15

16. ISO Certification for Schools RESOURCE MANAGEMENT PROCESSES : 1.0 Human resources : 1.1 . Staff recruitment processes 1.2 Roles and responsibilities of staff 1.3 Training needs of the staff 1.4 Teachers Training program – Contents and schedule 1.5 Staff retention and sustenance 1.6 Staff welfare scheme and its effectiveness. 1.7 Staff performance appraisal system 1.8 Performance based promotion and incentives scheme 16

17. ISO Certification for Schools RESOURCE MANAGEMENT PROCESSES : 2.0 Infrastructure and Facilities : 2.1 Land and Building 2.2 Class room with facilities 2.3 Food for Students 2.4 Facilities for Staff 2.5 Library and Learning centers 2.6 Computer and related facilities 2.7 Utilities , Transport , Logistic facilities 2.8 School Rules and regulations 17

18. ISO Certification for Schools RESOURCE MANAGEMENT PROCESSES : 3.0 Technology and Teaching methodology : 3.1 Various methods adopted 3.2 Measurement of Effectiveness of Learning 3.3. Measurement of effectiveness of Teaching 3.4 Computer aided Teaching and Learning processes . 3.5 Lesson planning techniques and Deliveryelements . 18

19. ISO Certification for Schools RESOURCE MANAGEMENT PROCESSES : 4.0 Safety and Security system : 4.1 . Safety for all inside the premises 4.2. Safety for Students while coming to and going from School 4.3 Emergency and Exigency planning 4.4. Contingency measurements 4.5 Mass Communication systems 4.6 Parent Quick reach methods 4.7 Visitors monitoring system 4.8 Technology used for Safety and Security 19

20. ISO Certification for Schools QMS IMPROVEMENTS : Corrective actions , Preventive actions : Complaints analysis mechanism System pitfalls analysis mechanism Bench marking for excellence Creation of Case study library . Planning group for preventive actions Effective in house communication and publicity Retraining of staff and employees Continuous training plans . 20

21. ISO Certification for Schools Customer satisfaction measurement system: Student’s feedback on Lessons , Classes , Teaching methodology Analysis of School examination results Parents feedback on School’s performance Staff, Employees feedback on Improvements Comparitive study on School performance with other schools and national/ state ranking. 5. Subject wise rank status on performance 6. Appearance of students for common examinations 7. Feedback from ALUMNITES of the school 8. Analysis of IQA results 9. Periodic in house surprise check ups 21

22. ISO Certification for Schools How to go about on the ISO PREPARATION ? 22

23. ISO Certification for Schools INTERNAL QUALITY AUDIT : PROCEDURE : 1. Identify the IQA Auditors 5. Award certificates 2. Plan the IQA Auditors Training program 6. Plan and schedule the IQA for the quarter Internal Quality Audit 3. Conduct 2 days IQA Auditors Training program 7. Conduct the Internal Audits for the departments 4. Conduct the test of IQA The IQA Audit training certificates can be issued from our SINGAPORE Office. 8. Raise and Close NCs with Corrective and preventive actions . 23

24. ISO Certification for Schools Our scope of consultancy : Ours is TRAINING led CONSULTANCY . We would train the Steering committee to train the sub committees to get totally prepared for ISO . We would make the staff to prepare the QUALITY MANUAL , PROCEDURE MANUAL , WORK INSTRUCTIONS MANUAL so that they themselves can manage the QMS . We will conduct the MOCK AUDIT and assist fully during the certification Audit . We would support you in finalizing the Certification Auditing Body for ISO certification . On request we would support you for the Survillience audit which follows the certification Audit every year . 24

25. ISO Certification for Schools Normal Time frame for ISO preparedness for Schools : 25

26. ISO Certification for Schools Our Contact Address : CEO PVT LTD ., 37/18 , Dr. Gurusamy road, 1 St Floor , Chetpet , Chennai – 600 031 . Tel: 044-26421306 , 307 , 308 , 309 , 310 Website : www.exploreceo.com Contact : Mr. Deen - +919448193270 Mr. C.Eashwer – +919600000626 , +919444956432 Mr. Bobby - +919444381240 eashwer@exploreceo.com eashwer.murthi@gmail.com 26