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1. ISO 9001-2000 QUALITY MANAGEMENT SYSTEM SUPPORT SERVICES Specially for Shipping Forwarding and Liner services - An Introduction

2. ISO 9001 – 2000 Basic requirements The important Quality Management system requirements are : Quality Manual , procedure Manual , Instruction Manual Quality Policy , Quality Objectives Management responsibility and Commitment Control of Documents and Records Quality Records and Support Documents Customer Focus and related Processes Management Review , Internal Communication Human resources , Training , Competence Purchasing and verification Continuous improvements , Corrective and Preventive Actions Customer Satisfaction and Internal Quality Audit

3. Departments (Normal) in a Liner Company Documentation and B/L Imports Exports Transhipment Customer Service Inventory Pricing Sales and Marketing

4. Normal Documents maintained in a Liner Company Bill of Lading Sale Agreement Booking Advice Draft B/L Transhipment Report Arrival Notice Sailing Schedules Terminal Departure Reports Job sheet for Switching B/L Vessel Details Claims Import Book Out Movement Report Agency List Proforma Invoice Trucking Bill Invoice Purchase Register Booking Confirmation sheet Feeder Bills GST Reports Loading Reports Inventory Daily Report Master Lists

5. OUR APPROACH TO QMS SUPPORT SERVICES We do TRAINING LED CONSULTANCY services . We Train your CORE TEAM called Steering Committee for QMS Implementation and see to it that it perculates down the line to every staff .

6. ASSISTANCE TO DEVELOP BUSINESS PROCESS PLAN Listing out the Processes in each Discipline of the Business conducted. Linking the Processes Listing the Interfaces and supports Developing the FLOW CHART of processes. Testing the Links and forming the Chain Testing the Chain with Documents flow.

7. OUR SERVICE PROCESS PLAN-1 Formation of Steering Committee Involvement of Top Management Orientation to QMS Orientation to ISO 9001 – 2000 Appointment of QMR / DQMR Finalization of Depts

8. OUR SERVICE PROCESS PLAN -2 Quality Procedures Formation Quality Instructions formation Quality Manual Completion Scope for ISO ,Quality Policy , Quality Objectives ………. Quality Activities Compiling Company POLICIES Formation

9. OUR SERVICE PROCESS PLAN - 3 Procedure Walk Through. Amendment to Procedure manual Finalization of Procedure manual Formation of Internal Quality Auditor Team Orientation to IQA Training on IQA Preparation of IQA Checklists

10. OUR SERVICE PROCESS PLAN –4 IQA Scheduling Conducting IQA Corrective actions on IQA Preparation of MASTER LISTS for the Company. Matching of ISO REQUIREMENTS with Company’s complete Quality Activities

11. OUR SERVICE PROCESS PLAN -5 Conducting of COMPANY AUDIT . Corrective action plan on Audit Results. Management Review meeting Selection of Certification Body Submission of Quality Manuals to Body Date finalization for Certification Audit

12. OUR SERVICE PROCESS PLAN -6 Support during Certification Audit Planning for Survilience Audit. Assistance for further Qualification Post Certification assistance on exigencies ( on request – special) Long term business association

13. OUR CONTACT NUMBERS: CEO GLOBAL PTE LTD., SINGAPORE CEO PVT LTD ., 044-26421443 , 1441, 1442 Contact Persons : Mr. Deen - +919448193270 Mr.Eashwer – +919600000626 , +919444956432 Mr. Bobby - +919444381240 E mails : eashwer@exploreceo.com eashwer.murthi@gmail.com

14. OUR MISSION STATEMENTS OUR QUALITY SLOGAN : RIGHT FIRST TIME , ON TIME AND EVERY TIME ……….. OUR QUALITY POLICY : OUR SURVIVAL IS HIDDEN IN OUR CUSTOMER’S SUCCESS ………