The Sound of Silence: Radio Communications in the age of the changing control room Reinard Van Loo, Senior Advisor & Subject Matter Expert Public Safety, Frequentis

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Public
Safety
The Sound of Silence
Radio Communications in the age of the changing control room
FOR A SAFER WORLD

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The sound of silence: Radio Communications in the age of the changing control room
▪ The changing control room environment
▪ Speaking is Silver, Silence is Golden
▪ Let’s not be silent on control room standards
▪ Avoiding silence when needed

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The Changing Control
Room Environment

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Save Lives
Save Properties
Maintain Public Order
Maintain Public Safety

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- Re-active
- Contact Centre Approach
- Incident Driven
- Supplier driven solutions
- End-to-end business cost: €€€€€€€
- Pro-Active
- Customer Oriented Approach
- Case Driven
- Customer Driven solutions
- End-to-End Business cost: €€€€

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First Contact Despatch
Control Room Environment

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First Contact Despatch
Control Room Environment

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Speaking is Silver,
Silence is Golden

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Be involved in a chat with person
See what the person is seeing
Access Case history (contacts, intelligence, CCTV…)
Control Room Environment
First Contact Despatch

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Silver Golden
▪ Ease burden on members of public to resolve their
issues
- Off-load low-value tasks from control room operators
- Simplify, Automate, Eliminate some interaction with Public
▪ Empowering front officers
- Resolve tasks “on scene”
- Provide better information to the Public on the spot
- Real time Access to information provided by public
▪ Less call-outs
▪ Cashable Savings on End-to-End Business Cost

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Avoiding Silence when
Needed

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Control Room Environment
TETRA to LTE
Interconnect

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Radio connectivity
Transition phase
Legacy
Timing
CONOPS
IntegrationVoice centric All IP
LTE
Phase out
Multi-bearer integration
Training
Operational transition
Patching
Technical transition
PoliceFire EMS
Railways
Critical infra

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on TETRA Transition to ESN on ESN
Audio Bleeding
Transition:
Under/Overground Coverage TETRA/LTE Patching

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Let’s not be Silent on
Control Room Standards

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To be able to do this:
We need to be able to connect them…
…easily!

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See what the person is seeing
Control Room Environment
Proprietary national Video call app Proprietary Video Display SDK
NG112 SIP/RTP video call 3GPP MCVideo SIP/RTP video call

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▪ Not enough, but as a minimum:
▪ … and support ICCRA to develop more control room specific standards

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Openness to collaborate with
other suppliers in your
environment
Standards Based, open Systems Empower Agency and/or
local partners with tools to
adapt solution
Continuous Delivery & Automated Testing
Operational Monitoring & Analysis

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To Conclude…
21

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The Sound of Silence: Radio Communications in the age of the changing control room
▪ End-To-End cashable business benefits can be achieved by
intelligent use of data
▪ To achieve this (control room) standards needs to be adhered
to and defined
▪ …But voice is still important and interoperability should not be
forgotten
▪ Control Room Environment is changing and Information flow
crosses traditional borders

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Reinard van Loo
Domain Sales Expert UK
Public Safety E-Mail: reinard.vanloo@frequentis.com
FREQUENTIS AG, Vienna, Austria Web: www.frequentis.com

24. Public
Safety
Public
Transport
Air Traffic
Management
Maritime
Defence