Presentation held by Mr. Irakli Kotetishvili, within the Regional Workshop on Georgia's anti-corruption and public service delivery reforms (22-24 September 2011).

1. What are the public service needs of
the 21st century?
- A special focus on social media
by Irakli Kotetishvili
Public Service Delivery of the Future
Combating Corruption, Streamlining Performance
Regional Workshop
(Batumi, Georgia, September 22-24, 2011)

2. Summary
Civil Service Reform in Georgia
Specific examples of E-governance projects
Social Media – should the Governments be engaged?

3. Civil Service reform in Georgia
3

4. Georgian Civil Service at glance
236 agencies
4

5. Total number of employed population – 1,656,100
1.65%
1,628,810 - Employed in
private sector
27,290- Civil Servants (The
number does not include
98.35% employees of the Ministry
of Defense and the Ministry
of Internal Affairs)

6. Proportion of civil servants with general population
One public servant
per 162 citizen
(2009)
One public servant
per 166 citizen
(2010)
Note: Every 162-th citizen was employed in civil service in 2009 and every 166th in 2010.

7. Proportion of civil servants with general population
In Georgia, Latvia and Estonia (2010)
Georgia: One civil servant per 166 citizens
Latvia: One civil servant per 180 citizens
Estonia: One civil servant per 45 citizens
33% 33%
34%
• 1. Georgia : Population - 4, 436, 400 Civil Servants - 27, 184
• 2. Latvia: Population - 2, 248, 374, Civil Servants - 12, 474
• 3. Estonia: Population - 1, 300, 000, Civil Servants - 28, 632

8. Gender distribution in the civil service of Georgia
Year 2009 Year 2010
38% 37%
62% 63%
Male 16,801 Male 16,747
Female 10,256 Female 9,958
Note: Gender distribution of the civil servants in 2009 and 2010 remained stable. In 2010, the number of female civil
servants decreased by 1%.

9. Average age of Ministers
2009 2010
49
45
43 43 43 43
41 42 41 41 41 40 40
42
40
38 39 38 37 39 38 37 37 38 38 37 38
36 37 35 35
37
Note: According to this data, majority of the Ministers has been holding their position during 2009 and 2010. Ministers
were replaced in following institutions: Ministry of Education and Science; Ministry of Corrections and legal Assistance;
Ministry of Economy and State Minister’s office for Diaspora Issues

10. Average Age of civil servants by Ministries
2009 – 2010
2009 2010
49
45
43 43 43 43
41 42 41 41 41 40 40
42
40
38 39 38 37 39 38 37 37 38 38 37 38
36 37 35 35
37
Note: According to the data of 2009, average age of civil servants in Ministries was 40, in 2010 – 39.

11. Civil Service Reform in Georgia
11

12. Primary Underlying Public Private
Objectives Principles Partnership
Separation of Recruitment in
functions HR Management
civil service

13. Primary objectives of the Reform
To increase the competitiveness of the Public Service
To build transparent, modern and effective Civil Service System
To provide high quality public service to our citizens
13

14. Primary Underlying Public Private
Objectives Principles Partnership
Separation of Recruitment in
functions HR Management
civil service

15. Underlying Principles (1)
15

16. Underlying Principles (2)
16

17. Underlying Public Private
Primary Objectives
Principles Partnership
Separation of Recruitment in
functions HR Management
civil service

18. Public Private Partnership in Civil Service
18

19. Outsourcing delivery of public goods
The Government should be authorized to
Delegate the
functions to private Establish Non-profit
sector companies via Public Corporation
tender procedures
Executive director of the Non-profit Public Corporation is appointed by Public
Official
19

20. Functions which can not be subjected to delegation
20

21. Underlying Public Private
Primary Objectives
Principles Partnership
Separation of Recruitment in
functions HR Management
civil service

22. Separation of political and executive functions
Civil Service
Political/Public Official
Executive Director
Political/Public Official’s
cabinet members
Other civil servants
22

23. Executive Director
23

24. Separation of political and executive functions
International Practice
Public Services of Sweden, New Zeland and the UK are clearly divided into Political
and Executive components
24

25. Underlying Public Private
Primary Objectives
Principles Partnership
Separation of Recruitment in
functions HR Management
civil service

26. Recruitment in the Civil Service
Recruitment of all civil servants apart from the positions listed below is
competition based
Direct appointment or election
Cabinet members Executive Director
Advisor to the Executive
Political/Public Official Director
Deputy Executive
Director
26

27. Recruitment in the civil service
The draft code sets forth only a few regulations about general recruitment
and retirement of the civil servants
Executive Director should have full discretion to conduct competition in
Institution
Recruitment procedure should comply with the fundamental principles
of non-discrimination and merit-based competition
27

28. Recruitment of Executive Director
Recruitment and dismissal for the Executive Director is conducted by the
respective Political/State official
28

29. Recruitment of civil servants
29

30. Underlying Public Private
Primary Objectives
Principles Partnership
Separation of Recruitment in
functions HR Management
civil service

31. HR Management in Civil Service
31

32. Specific examples of
E-governance projects
32

33. Accountability Paperless Transparent and
through Government competitive
transparency - Document flow recruitment
www.declaration.gov.ge project www.hr.gov.ge
33

34. Accountability through transparency
www.declaration.gov.ge
34

35. www.declaration.gov.ge
Online submission of annual financial disclosure
forms for all high rank public officials in Georgia
(about 2079 officials)
Declaration contains information on income,
expenditures, bank accounts, cash, contracts, real
estate, other property (expansive jewelry, cars,
etc.)
Anyone can access the system and search for any
declaration
It is a strong tool in the hand of the citizens to
control the Government that they elected
35

36. Transparent and competitive recruitment in Civil Service
www.hr.gov.ge
36

37. www.hr.gov.ge
Public agencies are obliged to announce all
vacancies on this website
Citizens can create their profiles/CVs on the
website and apply online for any vacancy
This saves time, energy, money, decreases
bureaucracy
In general it creates competitive and transparent
environment
37

38. Joint initiative of Civil Service Bureau and the Ministry of Justice
Electronic document exchange program
38

39. Electronic document exchange program
Electronic exchange of all documents with the
government agencies
Document flow becomes much quicker and
response time is reduced
It also saves money and human resources
4 agencies already involved
The goal is to involve all ministries by 2012
39

40. Social Media – should the
Governments be engaged?
40

41. The impact of Social media was high
during “Arab Spring”
41

42. Why the Governments should care about social media?
It will generate more
It will increase the
positive attitude
audience for your
towards the
messages Government
It will increase citizen You can easily get the
participation in the information across
decision making regarding new
process Governmental initiatives

43. What social media tools should be used?
facebook
Adds in
social media
twitter
Stage I
Online
conferences/
flickr.com facebook town hall
meetings
YouTube

44. What online tools should be used?
Enhancement of
official websites
Blogging
www.forum.ge
Distribution of www.blogspot.com
e-newsletters via www.wordpress.com
email www.tumblr.com
Stage II
Citizens should be Mirror
able to send SMS websites
to Government
SMS subscription
feature for
Government news

45. GoG social media activity
16
18
18
20
15

46. Social media activity dynamics
23
18
17
18
14
12 12
6
1
0
3 2

47. Training…

48. Training…
48

49. Results – the perception of the Government
has tripled in two months
120000
180,832
100000
80000
60000
52,322
40000
20000
May 2011 July 2011
0

50. Training…
50

51. First ever livestream conference of facebook in
Georgia

52. Thank you!
Follow us
Our websites
www.facebook.com/CivilServiceBureau www.csb.gov.ge
www.hr.gov.ge
www.flickr.com/photos/csbgovge
www.hr.gov.ge www.declaration.gov.ge
www.twitter.com/csbgovge
www.declaration.ge
www.youtube.com/user/CivilServiceBureau
http://civilservicebureau.blogspot.com/