1. Dwayne L. Warren
35 Devon Green Ct
Buffalo, NY 14204
716-603-1739
dlwarren07@yahoo.com
Fiserv/ IN Sync Staffing in Amherst, NY
LMM, January 2016- October 2016
Responsible for lease maturity management for GM Financial and U.S. Bank.
 Solid analytical and multi-tasking skills that result in solid decision-making.
 Grounding Vehicles into data base, ordering inspections.
National Grid /I Qor in Depew, NY
Collector,June 2014–January 2016
 Provided account maintenance and customer assistance for past due accounts.
 Restored Payment agreements and Electricity service.
 Communication with Field Techs for Cut -in and Cut offs of service for Commercial accounts.
Fiserv/Nesco Staffing in Amherst, NY
Collector,November 2013– May 2014
 Provided account maintenance and customer assistance for past due accounts.
 Managed Loans and Financed accounts for clients GM Financial Brookline Bank and Capital-One
Allstate Insurance in Lancaster, NY
Sales/Customer Service RepresentativeMay2013 – November 2013
 Provided Customer service assistance for Auto, Home, and Life insurance.
 Out-bound and In-office Sales Rep for new insurance accounts.
P&A Group in Buffalo, NY
Customer Service Representative, November 2010 – April 2013
 Provided account maintenance and customer assistance for health insurance offset accounts.
 Managed COBRA insurance accounts for clients
 Specialized in servicing Flexible Spending Accounts and Health Savings Accounts
Results – Go Green I-Pad 2 contest winner, Excellence in Customers Service recognition
HSBC Bank US in Buffalo, NY
CSR/Collection Rep., Bank Card Security, Sales Agent - May 2005 – August 2010
 Collections – responsible for negotiating and securing payments on past due accounts. Qualified and selected
appropriate payment programs for delinquent accounts.
 CSR- responsible for providing customer service for telephone inquiries including opening accounts.
 Sales – Cross selling and up-selling account add-on’s and appropriate banking products.
Results - Collection 5 star nominee, Sales and Service award leader HSBC, Sales Quarter award achiever HSBC
Installs Inc. in Buffalo, NY
Manager/CSR/ Dispatcher – February 2003 – December 2007
 Schedule and dispatch technical support for Best Buy, provide clerical support for service teams
 Manage inventory including conducting audits
 Up-selling installation services and warranties
 Provide extraordinary customer service and retention efforts
Results – Employee ofthe Month

2. Education
Bryant &Stratton College
Business Technology
Marist College ECC,
Business/ Business Administration
West Valley Central West Valley NY
Regents Diploma
Skills
Peer Mediation/Conflict Resolution
Supervisory/Leadership
Assertiveness
Teamwork
Interpersonal Communication
Crisis Management
Planning and Organizational Ability
Microsoft Office 98/00
AS400
References upon request