A visionary leadership of education has been currently transformed by mobile devices with educational purposes. These purposes lead to drastic changes that often occur with internal and formation structures of academic programs. These changes lead to prosperous students that are able to obtain these changes and modify their learning spectrum for a new era. Within the new era, careers and jobs are changing due to technical and financial advances that require these new skills. Mobile technology is the new face of education by a basis of relative institutions that believe in advances for career, educational, and personal purposes. These devices are created specifically for educational learning, such that more students are able to learn studies that they never could before. This will also help generate new students from locations the institution was not able to gain students from in the past. The purpose of this study is to engage topics about the virtual classroom and discuss a model that entices new possibilities that are in relative manner to measurements for academics. The focus will be based from research that is specifically centered for virtual learning. Areas of interest will be mainly distance learning, engineering virtual classrooms, modifying institutional programs, and marketing and enrollment procedures. These items will assure research that bases its methods on higher educational leaning set towards institutional awareness of advanced technology for academics. The outcomes of this model will create modified ideas and methods that are currently used in the academic setting. The research is based on current information that is sufficient and bases a majority of information related to academic integrity and purpose. Its methods are created to assist faculty and students better understand how creative measures can assist and engage the institution with technical advances for virtual classroom.

1. Engineering Higher Education: A Leading Model
That Guides Mobile Technology To Be In Virtual
Classrooms For Academics
Presenters: Dustin Bessette, Kim L. BrownJackson, and Sharon L. Burton
The 78th Annual Meeting of the Florida Academy of
Sciences, in conjunction with the
Florida Junior Academy of Sciences,
Indian River State College, Fort Pierce, FL
March 7-8, 2014
Celebrating 20 YEARS of Quality Education
© 2013 The National Graduate School of Quality Management
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2. Welcome to our presentation.
Thank you for joining us!
Dustin Bessette
Doctoral Student
National Graduate School
of Quality Management
dbessette@stu.ngs.edu
518-965-0775 (Office)
Kim L. Brown-Jackson
Doctoral Student
National Graduate School
of Quality Management
312kbdba@ngs.edu
803-319-8079 (Office)
Sharon L. Burton
Doctoral Student
National Graduate School
of Quality Management
312sbdba@ngs.edu
302-661-1852 (Office)
Celebrating 20 YEARS of Quality Education
© 2013 The National Graduate School of Quality Management
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3. Abstract
A visionary leadership of education has been currently transformed by mobile devices with educational
purposes. These purposes lead to drastic changes that often occur with internal and formation structures
of academic programs. These changes lead to prosperous students that are able to obtain these changes
and modify their learning spectrum for a new era. Within the new era, careers and jobs are changing due
to technical and financial advances that require these new skills. Mobile technology is the new face of
education by a basis of relative institutions that believe in advances for career, educational, and personal
purposes. These devices are created specifically for educational learning, such that more students are
able to learn studies that they never could before. This will also help generate new students from
locations the institution was not able to gain students from in the past. The purpose of this study is to
engage topics about the virtual classroom and discuss a model that entices new possibilities that are in
relative manner to measurements for academics. The focus will be based from research that is
specifically centered for virtual learning. Areas of interest will be mainly distance learning, engineering
virtual classrooms, modifying institutional programs, and marketing and enrollment procedures. These
items will assure research that bases its methods on higher educational leaning set towards institutional
awareness of advanced technology for academics. The outcomes of this model will create modified
ideas and methods that are currently used in the academic setting. The research is based on current
information that is sufficient and bases a majority of information related to academic integrity and
purpose. Its methods are created to assist faculty and students better understand how creative measures
can assist and engage the institution with technical advances for virtual classroom.
Key Words: Andragogy, Educational Technology, Virtual Learning, Mobile technology, Mobile Learning,
Virtual Classroom, Distance Education
Celebrating 20 YEARS of Quality Education
© 2013 The National Graduate School of Quality Management
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4. Agenda
1. Research Questions
2. Purpose and Audience
3. Objectives
4. Frameworks
Andragogy, Educational Technologies
5. Conclusions
6. Questions and Answers
Celebrating 20 YEARS of Quality Education
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5. Research Questions
 RSQ 1. Should organizations implement quality
driven educational technology training programs
and utilize andragogical techniques?
 RSQ 2. What topics should be covered in
educational technology training programs?
 RSQ 3. What are the best practices for effective
educational technology training programs?
Celebrating 20 YEARS of Quality Education
© 2013 The National Graduate School of Quality Management
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6. Purpose and Audience
 Purpose: To engage topics about the virtual classroom and
discuss a model that entices new possibilities that are in
relative manner to measurements for academics.
 Audience: Organizations and individuals interested in better
understanding how creative measures can assist and
engage the institution with technical advances for virtual
classroom.
Celebrating 20 YEARS of Quality Education
© 2013 The National Graduate School of Quality Management
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7. Objectives
 Objectives:
Provide audiences with guidance to enhance:
 Flexibility in the Learning Process
 Awareness of Advanced Technology for Academics -
Modifying Institutional Programs
 Mobile: Transforming the Delivery of Education and
Training
 Recruitment and Student Retention
 Framework:
Adult Learning/Andragogy, Educational Technology
Celebrating 20 YEARS of Quality Education
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8. Frameworks and Definitions
Knowles’ six basic characteristics on andragogy
 Andragogy was founded upon the following postulations: (1) self-
directedness, (2) need to know, (3) use of experience in learning, (4)
readiness to learn, (5) orientation to learning, and (6) internal motivation
(Knowles, 1985; Merriam, Caffarella, & Baumgartner, 2006; Forrest & Peterson, 2006;
Chan, 2010).
Educational Technology
 Distance education and evolving technological advancements enable
faculty and instructors to communicate and conduct business twentyfour hours a day by using smartphones (e.g., Androids, Blackberry),
learning management systems, tablet computers (e.g., Apple’s iPad,
and Microsoft’s Surface), and the hybrid between smartphones and
tablet computers (e.g., Samsung’s Galaxy Note Phablet).
Celebrating 20 YEARS of Quality Education
© 2013 The National Graduate School of Quality Management
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9. Nature of the Study
The design for this study is qualitative.
The study will include:
 Literature review
 Qualitative triangulation
The results of the study is expected to
inform higher education in the development
of operations.
Celebrating 20 YEARS of Quality Education
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10. Questions
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11. References
Chan, C. (2010). Applications of andragogy in multi-disciplined teaching and learning.
Journal of Adult Education, 39(2), 25-35.
Forrest, S. P., & Peterson, T.O. (2006). It’s called andragogy. Academy of Management
Learning and Education, 5(1), 113-122.
Knowles, M.S. (1985). Applications in continuing education for the health professions.
Chapter five of andragogy in action. MOBIUS: The Journal of Social
Change, 5(2), 80-100.
Merriam, S. B., Caffarella, R. S., & Baumgartner, L. M. (2006). Learning in adulthood:
A comprehensive guide (3rd ed.). San Francisco: Jossey-Bass.
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12. Dustin Bessette’s Profile
 Bessette currently serves in the Oregon State Office of Parks Historic Preservation. He previously led training for
New York State’s lifeguarding staff through various process of employment, tested lifeguard's through controlled
physical tests, conducted field visits, recorded aquatic reports, and assisted in hiring & coordinating employees in
four different parks for five different swimming facilities.
 Academically, Bessette is currently a doctoral student with the National Graduate School of Quality Systems
Management earning a doctorate degree in business administration. He has earned two undergraduate degrees,
one Associate of Sciences in Biology and Chemistry and a Bachelor of Science in Real Estate Studies. Further he
has earned 30 credit hours towards a Sustainable MBA degree and is enrolled and in process of another graduate
MBA degree.
 He has presented at several conferences including, Intellectbase International Consortium (Nashville 2011,
Atlanta 2011, and Las Vegas 2012), Eco Summit 2012 (Cleveland, OH), Association for Advancement
Computing Information (AACE) (Montreal, QC), virtually presented at the 5 th Annual International Conference
on Education, Research, and Innovation (ICERI) (Madrid, Spain), Society for Applied Learning Technologies
(SALT) Conference (Orlando, FL) in March 2013, Florida Academy of Sciences (Miami, FL) in March 2013, and
virtually at the 7th International Technology, Education, and Development (INTED) (Valencia, Spain) in March
2013.
 Bessette has also published in peer reviewed journals for the Intellectbase International Consortium as well as
reviewed graduate work for the Academy of Management.
 Bessette lives in upstate New York in the Hudson valley Region just west of the Massachusetts Berkshires.
Celebrating 20 YEARS of Quality Education
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13. Kim L. Brown-Jackson’s Profile
 Brown-Jackson has over 18 years of leadership expertise in quality, training, program, project, and curriculum
management. Previously she was the director for product development in a financial management division for a
training company. She has also been a learning and human capital strategist and project manager. Brown-Jackson
holds certifications in Kirkpatrick Four Levels Evaluation, quality improvement (CQIA) and greenbelt
experience, advanced instructional design/development, leadership, performance management, and diversity.
 Academically, Brown-Jackson is a doctoral student and adjunct faculty for The National Graduate School –
Quality Management. She holds a MSc. in Biomedical Sciences with additional coursework towards a Ph.D. and
a MBA certificate. She holds a B.A. in Biological Sciences from Clemson University, cluster minor in Business
Administration and language emphasis- Japanese. She received a National Science Foundation Fellowship and
holds an A.S. in Biotechnology and Forensic Science from Massachusetts Bay Community College (joint
ventures at Boston University and University of Massachusetts). Brown-Jackson has prior experience as a
scientist, corporate trainer, business/financial analyst, information consultant; human/financial resources.
 Brown-Jackson was featured in the April 2013 edition of American Society of Quality, Quality Progress Journal
as the Who’s Who in Q. Brown-Jackson has presented at numerous conferences. She has co-authored and/or
virtually presented at the 5th Annual International Conference on Education, Research, and Innovation (ICERI)
(Madrid, Spain), Florida Academy of Sciences (Miami, FL) in March 2013, and virtually at the 7th International
Technology, Education, and Development (INTED) (Valencia, Spain) in March 2013. She has served as peer
reviewer for Academy of Management, Academic Reviewer for Academic Business World, and the International
Conference on Learning and Administration in Higher Education.
 Brown-Jackson, a Distinguished Toastmaster, lives in Upper Marlboro, MD with her husband, dog Joshua, and
has two adult step-children.
Celebrating 20 YEARS of Quality Education
© 2013 The National Graduate School of Quality Management
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14. Sharon L. Burton’s Profile
 Burton is a Human Capital Strategist and Learning consultant. She leads human capital, training, leadership,
customer service, and diversity initiatives in consulting, and has published two books, “Quality Customer Service:
Rekindling the Art of Service to Customers,” and “Diversity: Just What Is It And Why Does It Keep Changing?”
Burton’s professional background includes standing up the Operations Training, and the Quality Assurance and
Compliance departments for a major financial institution. Her research can be seen at academia.edu and
researchgate.net.
 Burton holds two Masters of Business Administration degrees (Human Resources Management, and
Management) from the American InterContinental University. She received a B.S. degree from Florida State
University in Criminology where she concentrated and interned in crime scene investigation and forensics.
 Academically, Burton is presently a doctoral student with the National Graduate School of Quality Management.
Burton holds two certifications, Human Capital Strategy and Kirkpatrick Four Levels Evaluation, as well as a
certificate in training. Sharon has presented at numerous conferences: Cognition Exploratory Learning in the
Digital Age, October 2013 (Ft. Worth, TX), Society for Applied Learning Technologies Conference August 2011
(Reston, VA), March 2013 (Orlando, FL), August 2013 (Reston, VA); Florida Academy of Sciences (Miami, FL)
in March 2013, virtually at the 7th International Technology, Education, and Development (INTED) (Valencia,
Spain) in March 2013; Toastmasters International District 36 Spring Conference 2011, the National Association
for Black Accountants Conference 2008, and the Delaware Youth Summit 2008.
 Burton, an Advanced Communicator Gold Toastmaster, lives in Wilmington, Delaware. She has one daughter,
Yoshino Woodard White, who is an Industrial Engineer.
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15. Thank you for joining us!
Dustin Bessette
Doctoral Student
National Graduate School
of Quality Management
dbessette@stu.ngs.edu
518-965-0775 (Office)
Kim L. Brown-Jackson
Doctoral Student
National Graduate School
of Quality Management
312kbdba@ngs.edu
803-319-8079 (Office)
Sharon L. Burton
Doctoral Student
National Graduate School
of Quality Management
312sbdba@ngs.edu
302-661-1852 (Office)
Celebrating 20 YEARS of Quality Education
© 2013 The National Graduate School of Quality Management
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School of Quality Management without prior written consent from the National Graduate School of Quality Management. For information, please call
800.838.2580 or visit www.ngs.edu. © 2013 The National Graduate School of Quality Management.
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