When developing applications, it's a good practice using an issue tracker where developers, manager and even customers can report issues they come across when using your application

1. Bugtracking 101
Michelangelo van Dam
Macq Electronique 2010, Brussels

2. Michelangelo van Dam
• Independent Consultant
• Zend Certified Engineer (ZCE)
- PHP 4 & PHP 5
- Zend Framework
• Co-Founder of PHPBenelux
• Shepherd of “elephpant” herds

3. T AIL O RM A D E S O L U T I O N S
Macq électronique, manufacturer and developer, proposes
you a whole series of electronic and computing-processing
solutions for industry, building and road traffic.
Macq électronique has set itself two objectives which are
essential for our company :
developing with competence and innovation
earning the confidence of our customers
Macq électronique presents many references carried out
the last few years which attest to its human and
technical abilities to meet with the greatest efficiency
the needs of its customers.
For more information, please check out our website
http://www.macqel.eu

4. Bug tracking
•- follow up on a project
issue reporting
- change requests
- project status
- documentation provider
• targeted audience
- customer: to provide feedback
- manager: to distribute tasks and follow up
- developer: task list and to-do’s

5. Common in OS projects
• Zend Framework (Jira)
• Apache (Bugzilla)
• Mozilla (Bugzilla)
• PHPUnit (Trac)
•…

6. Popular tools

7. Common features
• issue reporting
• change log
• account management
• integration with versioning systems
•- notification distribution
email
- RSS/ATOM
• open API for third party apps
- providing a web service
- using other web services

8. What is a bug ?
A software bug is the common term used to describe
an error, flaw, mistake, failure, or fault in a computer
program or system that produces an incorrect or
unexpected result, or causes it to behave in unintended
ways
source:WikiPedia

9. Bug lifecycle

10. Mantis BT
•- PHP application
easy integration within a PHP environment
- easy for adding custom features
• active community
• open architecture

11. Mantis User Interface

12. My view

13. Issues overview

14. Report an issue

15. Issue detail

16. Change log

17. Roadmap

18. My account

19. Billing

20. Twitter integration

21. Demo

22. Resources
Open Source solutions
MantisBT - http://www.mantisbt.org
Bugzilla - http://www.bugzilla.org
Gforge - http://www.gforge.org
Trac - http://trac.edgewall.org
Commercial Solutions
Jira - http://www.atlassian.com

23. Credits
Wikipedia Logo
http://commons.wikimedia.org/wiki/File:Wikipedia-logo.png
Bug Lifecycle
http://commons.wikimedia.org/wiki/File:Bugzilla_Lifecycle_color-aqua.png

24. Thank you !
Slides on Slideshare
http://www.slideshare.net/group/macqel
Give feedback on Joind.in
http://joind.in/1259