7. HaveaDeal
85%
By 2020, customer
Interaction will be
managed without the
need for human
$8Bn
By 2022 chatbot will
help business save
over $8billion /annum
especially in banking &
healthcare
49%
Prefer social
messaging
instead of
phone calls
The list will go
on and on…..
The US Department of Labour
estimated that today’s high
school graduates expect to
have how many job before
they turn 40 years old
a) 1-3 jobs
b) 3-5 jobs
c) 5-8 jobs
d) 8-10 jobs
e) 10-14 jobs
How much time everyday
does the average person
spend on email and work-
related issues during their
holiday?
a) zero
b) 15-30 min
c) 30-60 min
d) 60-90 min
e) 90-120 min
8
8. Technologies that demand people to reimagined the
current way of work
New ways /approaches of carrying out and delivering
work activities
Let’sPlayGame
19. It is a “software robot” that automates
structured/standard business
processes. It is just like one of your
employees.
Releases people from mundane routines and
allow to focus on value added
human skills.
Advantage
1
Robotic Process Automation
20. 1
AI is the ability of a
computer/machine think
and learn.
AI can help you in making
decision more efficiently by
understanding and providing best
intervention based on the multiple
data touchpoints.
Advantage
Artificial Intelligence
22. Demand Sense
of Urgency
Employee
Centered Work
Environment
Demand in
Future Skills
Readiness
Beyond
Employee
Experience
Changing
Operating model
DAT is
Continuously
changing
Demand for New
Work Culture
Challenge
Current Work
Practices
Aspiration for a
Growth Mindset
ImpacttoHR
37. 20% 10%
People & CultureProcess Tools
Where Do HR Need to Focus ?
38. The way HR teams deliver their service will change over the
next few years, as the more repetitive tasks can be fulfilled by
computers, robots etc.
As HR moves away from the more mundane and time-consuming
tasks associated with day-to-day people management to focus on
wider strategic people issues, the HR team itself becomes
more valuable to the organization, and more critical to
its success.
Future of HR
40. THANK YOU
Roles of HR in a Disruptive Age
Transform
towards
CoAgile
Co-Create
Future HR
Practices
Simplify
Operating
Model
Resource
Segmentation
Future
Workforce
Capability
Readiness
Inculcate
Human
Values
1
2
3 4
5
6
45. Embrace Future Skills
• Socio Emotional
• Active Listening
• Critical Thinking
• Problem Solving
• Decision Making
• Relationship Building
• Ethics
• Social Perceptiveness
• Creativity/Innovation
• Curiosity
• Imagination/Visualization
• Storytelling
• Cross-Cultural Sensitivity
• Influencing & Leadership
• Talent Capability Enabler
• Business Strategic vision
• Customer Oriented
• Organization & Program Management
• Data Management, Analytics & Commercial
• Transformation & Change Management
High impact sustainable HR operating model in the age of disruption
McKinsey
46.
47. • Get end-users involved in redesign
• Ensure HR processes support strategy
• Identify key ‘implementation gaps’ – address
underpinning issues, remove barriers
• Apply agile project management disciplines to HR delivery
• Simplify HR policies, especially performance management
• Go mobile + social (SoCoMo)
• Recruit, develop and nurture agile managers and team
leaders with the necessary mix of technical, people, and
agility skills who can synchronize teams
• Help source and/or develop agile teams
DesignAgileHR
OperatingModel