The document discusses quality management systems (QMS) and ISO standards 9000 and 14000. It outlines the growth of ISO 9000 certification globally and benefits for construction companies, including improved efficiency, profitability, and risk management. Steps for implementing a QMS are provided. ISO 14000 environmental management standards and potential benefits are also mentioned, along with a need to study benefits for UK construction firms.

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QUALITY
MANAGEMENT
SYSTEM(QMS)

2.  The success of the ISO 9000
family of standards is still
growing and the number of
countries where ISO 9000 is
being implemented has
increased.

3.  Over 400,000 companies in 158
countries have identified the ISO
9000 standard as a strategic
management tool essential to
effective control and best
business practice.

4. Steps to take:
 Identify the processes needed for the
Quality Management System
 Its application in the organization
 Its customers
 Determine the sequence and interaction
of these processes
 Determine the criteria and methods
required to ensure that the operation
runs well

5.  Determine the criteria and methods required
to ensure that controls of these processes
are effective.
 Ensure that the necessary resources,
information necessary to support the
operation are in place.
 Make sure monitoring of these processes
will be provided.
 Set up systems to monitor measure and
analyse the processes.

7.  The construction industry has embraced the
ISO 9000 standard since its inception.
 The QMS has become the benchmark for
successful construction companies.
 The QMS has also become the benchmarking
for successful construction companies
worldwide.
 QMS has helped many companies to structure
their management and processes to
consistently meet the client’s requirements.

8.  The revised ISO 9001: 2000, and the latest ISO
9001:2008 standard put a greater emphasis
on matters such as:
1. customer needs and expectations,
2. improving business performance,
3. has been applied to a construction companies
operations.

9.  The eight Quality Management Principles
stated in ISO 9000:2000 and ISO
9004:2000 provide the basis for the
performance improvement.
 Focusing on the Customer to increase
revenue and market share.
 Choose Effective Leaders to motivate the
organization towards achieving
organisational goals.

10.  Involving People to become:
1. Innovative
2. Creative
3. accountable
 Understanding Processes. This will help to
define activities necessary to obtain a
desirable result.
 Valuing a Systems Approach-Structuring a
system to achieve the organisation's objectives
in the most effective and efficient way.

11.  Looking for Continual Improvement-
Making continual improvement of
products, processes and systems an
objective for every individual in the
organisation.
 Exercising Good Judgement-Informed
decisions.
 Recognising Common Cause-Increased
ability to create value for both parties.

13. Main Changes
 Number of standards have been reduced and
simplified.
 Restructured on a business process model in
tune with the way organisations actually work.
 It does measures customer satisfaction.
 Expands and reinforces management
responsibilities and communication skills.

14.  Helps companies make continual practical
improvement.
 Language is easier to understand and is more
user-friendly.
 Reduces the need for documented procedures
 High emphasis on training and competence
 Requires involvement throughout the
organisation
 Managing Quality and Quality Qanagement.

15.  Benefits of ISO 9000 for Construction
Companies
 ISO 9000 certification will push companies
towards continual improvement
 Improvement in "bottom line" profit through:
 Better efficiency
 Continual improvement
 Waste Reduction

16.  Consistent and effective control of key
processes and project management
 Promotion and standardisation of good working
practices
 Provision of a vehicle for training new
employees
 Effective management of risk and reducing
crisis management

17.  More effective data analysis
 Generation of key performance metrics and
continual improvement objectives
 Greater emphasis on communication
 Leadership
 Change management
 Good of training policy
 A planning and review process which will ensure
that the system in place remains suitable
 Effective and capable of identifying new
opportunities

18.  Effective remote site management
 Accountability
 Contractual control
 Promoting control of suppliers and
subcontractors
 The development of effective supply chain
management
 World-wide recognition

19. ISO 14000
 the series of environmental
management standards released by
the International Organization for
Standardization in 1996.
 It has been introduced as a tool that
can aid in reducing ENVIRONMENTAL
impacts.

20.  The implementation of these
standards is focused on the
establishment of an environmental
management system (EMS) that can
guide an organization toward
achieving its own environmental
goals.

21.  Certification for the ISO 14001 standard
has been successfully implemented at an
international level, mostly in Europe and
Asia.
 Different types of companies have
achieved ISO 14000 certification,
including those performing construction
work.

22.  Up until 2002, only one construction
group has received certification for its
subsidiaries.
 Benefits such as minimization of
environmental impacts, marketing
opportunities, and cost savings have
been identified.

23.  Some argue in USA that ISO 14001 is
not economically feasible and that
significant or proven environmental
benefits cannot be associated with
the standards usage.
 A study should investigate the
benefits of ISO 14001 in UK.