Doug Leather
3 SlideShares 61 Seguidores 274 Seguindos
Personal Information
Organização/Local de trabalho
Johannesburg Area, South Africa South Africa
Cargo
CEO at REAP Consulting (Pty) Ltd
Site
www.reapconsulting.com
Sobre
Doug is a leading expert in Customer Management working globally with large blue-chip organisations. He is best described as a Customer Management Evangelist/Activist as a result of his broad multi-industry and multi-country insights into customer management capability understanding, best practice application, customer experience, business models and business performance improvement. The primary focus of his client work today is in helping people in businesses think and work differently together and to understand the importance of customer asset management, assessing the maturity of customer management capability and then conceiving, planning, developing/repairing, driving and measuring s...
Detalhes do contato
Marcadores
leadership customer strategy customer experience customer management innovation business model systems thinking employee engagement employee commitment brand experience customer commitment superior business performance value chain customer measurement line of sight customer behaviour business model innovation competitive advantage customer centric capability customer centricity business performance correlation between customer management capability customer relationship management crm customer centric capability measurement measurement customer capability customer benefit consumption chain business of the future entrepreneurial attribute map framework competition
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Personal Information
Organização/Local de trabalho
Johannesburg Area, South Africa South Africa
Cargo
CEO at REAP Consulting (Pty) Ltd
Site
www.reapconsulting.com
Sobre
Doug is a leading expert in Customer Management working globally with large blue-chip organisations. He is best described as a Customer Management Evangelist/Activist as a result of his broad multi-industry and multi-country insights into customer management capability understanding, best practice application, customer experience, business models and business performance improvement. The primary focus of his client work today is in helping people in businesses think and work differently together and to understand the importance of customer asset management, assessing the maturity of customer management capability and then conceiving, planning, developing/repairing, driving and measuring s...
Marcadores
leadership customer strategy customer experience customer management innovation business model systems thinking employee engagement employee commitment brand experience customer commitment superior business performance value chain customer measurement line of sight customer behaviour business model innovation competitive advantage customer centric capability customer centricity business performance correlation between customer management capability customer relationship management crm customer centric capability measurement measurement customer capability customer benefit consumption chain business of the future entrepreneurial attribute map framework competition
Ver mais