added the most recent teaching English in Taiwan experience to my professional background. A wonderful experience of culture and learning.

1. DOUGLAS P. ULP
120 Elmar Drive, Rochester, NY 14616 • 617-710-0640 • doug.ulp@gmail.com
CORE COMPETENCIES
Project Management and Sales Support
Telecommunications Technology
Technical Troubleshooting
Vendor Relations
Installation & Testing
Customer Support & Customer Training
PROFESSIONAL EXPERIENCE
Secondary English Teacher Independent Contractor Taipei, Taiwan 05/2015-02/2016
Provided the instruction on the basics of English grammar to students from Elementary to Adult learners.
Customer Relations SomethingGUD Cambridge, MA 06/2014-02/2015
SomethingGUD is a local, farm to table food delivery service that supports local farmers by providing an online
platform for customers to order weekly food deliveries from farms and sources that are located within 100 miles of
the Boston area.
Communications Coordinator Plus 3 Interactive Cambridge, MA 08/2013-12/2013
Plus 3 Interactive a startup located at the Cambridge Innovation Center that provides custom web and applications
services to clients. As the Communications Coordinator, I managed client relationships and assisted in startup
business operations.
Project Manager DSCI CORP Waltham MA 06/2003–06/2013
DSCI is an Integrated Communications Carrier utilizing a next generation network architected on an IP core to
provide voice, data and internet services to small and large business customers, nationally and internationally.
As Project Manager responsible for coordinating all voice and data services over DSCI’s IP Network and
effectively managing multiple administrative, technical, vendor and client relationships, including closely working
with sales engineering teams to ensure projects are coordinated, scheduled and implemented in a timely manner.
Position requires multitasking and prioritizing of multiple inputs, maintaining strong relationships across wide
functional areas, while monitoring changes and preempting problems in service delivery for a customer base valued
at $10 million.
Specific projects include:
• Overseeing complex installations of multi-site MPLS networks with voice and data traffic making sure QOS,
IPSEC and VLANS are provisioned when requested. QOS, IPSEC, VLANS replacing legacy frame relay
networks or point-to-points; anticipating breakdowns in system; providing as needed training of staff and
clients; adapting to shifting requirements of each moment in the technical / service cycle;
• Managing the order processing and coordination functions to take over a 200K existing customer base from a
resale platform to DSCI ON NET Product in the first year that we became a CLEC;
• Helping maintain and implement a large multi-site TLS and MPLS Network for Winchester Hospital requiring
designing specialized data services and emergency backups and rapid service response protocols;
• Working closely with customers, PBX vendors and directly with on site telecommunications managers,
coordinated the cutovers and ports from Verizon and other carriers, Flexpath and PRI services, to DSCI ON Net
PRI and PBX T1 products.

2. Senior Network Coordinator CTC Communications Waltham, MA 1997-2002
CTC is the largest privately held competitive local exchange carriers in the US, serving more than 160,000
businesses nationally.
As Senior Network Coordinator, produced and supported a significant share of the business that made Waltham the
highest revenue earner in all of CTC’s 25 regional branches. Chief responsibilities were:
• Coordinating all branch orders for Class 4/5 voice and data network installation involving Cisco equipment,
PBX, key systems, and phone systems over the PowerPath voice over ATM network. Rapid assimilation of
technical knowledge and adapting services and training that reflected this; delivered and supported products
involving analog lines, trunks, DID/DOD, Internet, Flexpath, Tl/T3, Digital PBX trunks, Frame Relay, Centrex,
and ISDN;
• Being recruited to work with senior management (Regional Manager and Vice President) to develop a
certification program to qualify Network Coordinators for onsite installations. Worked onsite to turn up
services, ensuring synchronization between T1 and PBX. Tested and confirmed pathways. Trained staff and
clients in procedures. Worked with Network Operations to go live on CTC PowerPath network. Reviewed
customers' network set-ups and discussed / recommended appropriate upgrade paths.
• Named to Chairman's Club 2000 representing top 10% of Network Coordinators based on managed
revenue, product knowledge, teamwork and cooperation.
• Member of the Sales and Support team consistently ranked in top 10 of 170 teams, 1997-2001.
Customer Service Rep CELLULAR ONE Westwood, MA1995-1997
Fast paced sales and service environment required the quick resolution of complex and sometimes difficult
customer questions including billing, rate plan comparisons, and technical support. Gained technical understanding
of the cellular industry and deepened customer service and communication skills.
Case Manager JOB TRAINING COUNCIL Concord, NH 1990-1995
Coordinated services among 20+ public/private agencies, placing 2500+ participants in training contracts. Directed
a high school-to-work transition program.
EDUCATION & INTERESTS
B.S., Business Administration (Management); Franciscan University, Steubenville, Ohio