1. Don R. Pin
Phone: (562) 4814811
265 E 69th Way Long Beach, CA 90805
don.r.pin@gmail.com
OBJECTIVE: I am a highly motivated individual who is organized, reliable, and
efficient with excellent communication skills and very technically savvy. I would be able
to make a significant contribution to the business operation by being a passionate and
productive employee whom will put forward a high degree of commitment to his work.
EDUCATION
Long Beach Polytechnic High School – Long Beach, CA 1997 – 2001
● High School Diploma
● SKILLS
● Product Sales and Retail Service
● Customer Service
● Operating Systems (Windows, Mac OS, iOS, Android, Blackberry)
● Wireless Mobile Devices/ Tablets/ Laptops & Desktop Computers
● Web Browsers (Internet Explorer, Google Chrome, Firefox)
● Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
● Cash Management
● Inventory Control
● Bilingual (English/ Khmer)
● WORK EXPERIENCE
Best Buy Mobile Consultant – Compton, CA 2015–2015
Sales Consultant
● Greet and contact customers within 10 feet or 10 seconds within arrival or when they are
in sight. If you are currently assisting another customer with their phone activations,
politely excuse yourself and let them know that you will be with them shortly and add
their names and reason onto our Que system so that we would know who to assist next.
● Met sales quota by working in a fast paced and sales driven position to achieve new sales
and activations of mobile devices and recommended all the necessary accessories and
protection plans that would provide our customers with the best experience when visiting
our Best Buy location.
● Contact every customer in ever department if possible and provide assistance, if needed,
to enable the reduction of shrink by lost or stolen products
● Assist in the computing and as well as in home theatre department when traffic becomes
stagnant to maintain our daily sales goal for our team and the store overall.
● When the store becomes very busy and there are not any customers in the mobile
department, if needed at the front line (customer checkout) because all the customers
2. want is to just purchase their items, I would assist the cashiers to alleviate the wait time
and provide a better experience for their visit when purchasing whether it is small or large
amount of items.
● Set weekly meetings on how to improve our communications through a radio when
customer assistance is needed so that we can have any available associates to reach out to
them as quickly as possible because our customers opinion matters so that they become a
loyal and will be willing to recommend their friends and family to any of our Best Buy
locations based on our superb services.
Charter Spectrum – Long Beach, CA 2014–2015
Store Associate
● Greet and introduce by first name so that the transaction will be more personable, and
find out the reason for their visit to our lobby so we can provide them with the best
customer experience possible.
● Met sales quota by working in a sales driven position to achieve new digital cable
television, internet, and home phone connections every month.
● Provided sales, customer service and administrative assistance to our customers.
● Established sales referrals through extraordinary customer service, cold calling, and
prospecting.
● Followedup clienteles with their concerns regarding pricing, billing questions, and
provided instructions on how to operate their cable boxes; when requested, via phone
through calls, written correspondence through emails or in person.
● Completed all trainings on time or when needed in a timely manner.
AT&T – Torrance, CA 2007 – 2014
Retail Sales Consultant
● Greet and approach customers with a warm welcome and ask probing questions to find
out the reason for their visit, whether it is for billing, wireless connections, home phone,
high speed internet (HSI) or Uverse fiber optic services.
● Always carry a positive demeanor, and provide an extraordinary experience for our
customers when helping them decide a new device or services that would be best for
them, whether it is for personal or business usage.
● Met monthly sales quota by working in a fastpaced driven position to achieve new
wireless activations and upgrades of to new devices every month.
● Provided sales, customer service and administrative assistance to consumers and small
business account executives.
● NPS (net promoter score) is very important to us at at&t. Customers get the opportunity
to take a survey on how completely satisfied they are with the service that the sales
consultant provided by a scale 110 with 10 being the best; most of all, how willingly
would they recommend at&t to their friends and families.
● Established sales referrals through superb customer service, cold calling, and prospecting.
3. ● Followedup clientele questions and concerns regarding pricing, project instructions and
deadlines via phone, written correspondence, email and in person.
● Completed all trainings on time or when needed in a timely manner.
● Copy Page – Irvine, CA 2006 – 2007
Sales Support/ Copy Operator
● Ensured and maintained customer satisfaction according to company standards of quality
and output by prepping, scanning, inspecting, compiling, assembling and binding
documents.
● Met deadlines by working in a highpressure environment at a fast pace while
maintaining quality and error free work.
● Provided sales, customer service and administrative assistance to account executives.
● Established client contacts through marketing, promotions and prospecting. Designed,
organized and distributed promotional/marketing packets, flyers, brochures and
mailouts.
● Completed all paperwork in a timely, accurate and legible manner.
Office Depot – Long Beach, CA 2005 – 2006
Warehouse Clerk
● Fastpaced warehouse environment required attention to details and effective
communication skills with team members and supervisors
● Responsible for accurately fulfilling purchase orders customers.
● Completed clientele order requests by selecting and sorting various office and supplies
and products from assigned sections.
● Organized and prepared orders for packaging and shipping.
● Maintained and organized warehouse facilities.
McKesson Pharmaceuticals – Sante Fe Springs, CA 2002 – 2005
Order Fulfillment Lead
● Supervised warehouse operations, ensuring all sections were covered with sufficient
amount of employees to create efficient work flow.
● As a lead, trained newhire employees and familiarized them with area of warehouse
floor, including: emergency exits (evacuation system), fire extinguishers, eye wash areas,
restrooms, etc.
● Complete daily inventory checks of shorts & overages that are detected in the inventory
system and try to locate the missing products or report as a lost.
● Used PowerPoint, to create slide shows with important info as a guide for new employees
prior to orderfilling within the warehouse. Used Excel spreadsheet to track associates
LPH (Lines Per Hour), to monitor how fast orders were completed per hour
● Responsible for accurately fulfilling purchase orders for numerous and diverse clients.
● Organized and prepared materials on production line for packaging and shipping.
● Consistently maintained and exceeded company metrics/standards for precise customer
order fulfillment.
