Phonemes in contact center services

1. PHONEME
TLE-ICT
CONTACT CENTER
SERVICES

2. Review
Directions: The letters of
the words below are
jumbled. Figure out
what the word is
and write it down on the
blank line provided. Use
the hints provided
below.
1. Anything that interferes with the communication
process
INESO
2. A language that is specific to a profession
SNOJRAG
3. the act of judging the culture of others
TNOSMIRTHEECT

3. Review
Directions: The letters of
the words below are
jumbled. Figure out
what the word is
and write it down on the
blank line provided. Use
the hints provided
below.
4. The act of judging what someone
has to say even before they speak
JNTERUGPDME
5. Affects written communication
more than oral communication
MEIT

4. PRETEST
Directions: Multiple
Choice. Read the
questions carefully
and encircle the letter
of the correct answer.
1. It is the smallest unit of speech sound.
a. Letter
b. Sentence
c. Phoneme
d. Word

5. PRETEST
Directions: Multiple
Choice. Read the
questions carefully
and encircle the letter
of the correct answer.
2. What do you call when there is a vibration of
the vocal cords when you speak?
a. Spoken
b. Voiced
c. Unvoiced
d. Unspoken

6. PRETEST
Directions: Multiple
Choice. Read the
questions carefully
and encircle the letter
of the correct answer.
3. The word “physical” have how many
phonemes?
a. 4
b. 5
c. 6
d. 7

7. PRETEST
Directions: Multiple
Choice. Read the
questions carefully
and encircle the letter
of the correct answer.
4. The ‘th’ in the word thorough has a
____________ sound.
a. Spoken
b. Voiced
c. Unvoiced
d. Unspoken

8. PRETEST
Directions: Multiple
Choice. Read the
questions carefully
and encircle the letter
of the correct answer.
5. The following are parts of the vocal apparatus
except:
a. Nose
b. Mouth
c. Teeth
d. Tongue