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Growing
               into
            Excellence
             PNSQ Conference 2012
Michael “Doc” Norton ◊ @DocOnDev ◊ doc@leandog.com
Mastery
Know
KnowYour
KnowYourShit
KnowYourStuff
KnowYourCraft
KnowYourCraft
KnowYourCraft
Apprentice Journeyman   Master
Apprentice Journeyman Master
  Shu        Ha      Ri
Shu            Ha             Ri
                                       Innovator
                  Proficient Expert
     Advanced Competent
     Beginner
Novice
Shu            Ha             Ri
                                       Innovator
                  Proficient Expert
     Advanced Competent
     Beginner
Novice
Shu            Ha             Ri
                                       Innovator
                  Proficient Expert
     Advanced Competent
     Beginner
Novice
Shu            Ha             Ri
                                       Innovator
                  Proficient Expert
     Advanced Competent
     Beginner
Novice
Shu            Ha             Ri
                                       Innovator
                  Proficient Expert
     Advanced Competent
     Beginner
Novice
Shu            Ha             Ri
                                       Innovator
                  Proficient Expert
     Advanced Competent
     Beginner
Novice
Shu            Ha             Ri
                                       Innovator
                  Proficient Expert
     Advanced Competent
     Beginner
Novice
Where are you?
Shu            Ha             Ri
                                       Innovator
                  Proficient Expert
     Advanced Competent
     Beginner
Novice
Shu            Ha             Ri
                                       Innovator
                  Proficient Expert
     Advanced Competent
     Beginner
Novice
Shu            Ha             Ri
                                       Innovator
                  Proficient Expert
     Advanced Competent
     Beginner
Novice
Shu            Ha             Ri
                                       Innovator
                  Proficient Expert
     Advanced Competent
     Beginner
Novice
Stretching
   Toward
Incompetency
http://obtiva.com/blog/139-stretching-toward-incompetency-at-speakerconf :: http://blog.apprentice.us/post/30160167263/apprenticeship-goes-to-washington
Novice   Expert
Novice   Expert
Done?
T-Shape
T-Shape
Individuals able to apply deep vertical skills but
who have empathy with other skills in the team
empathy with other skills

                        apply deep vertical skills
empathy with other skills

                        apply deep vertical skills
empathy with other skills
Acceptance
                             apply deep vertical skills
                                                             Regression


                                                             Fuzz
             Manual

                                                            Defect Tracking
         Integration
                                                          System




                                                                                               Unit
                                                               Exploratory
                                                                                        API



                Load                                                         Code Review GUI
                                                          Automation
                      Fixtures




 Harness                                                   Test Case Dynamic Functional
empathy with other skills
Acceptance
                             apply deep vertical skills
                                                             Regression


                                                             Fuzz
             Manual

                                                            Defect Tracking
                                                          System




                                                                                               Unit
                                                               Exploratory
                                                                                        API



                Load                                                         Code Review GUI
                                                          Automation
ntegration
                      Fixtures




 Harness                                                   Test Case Dynamic Functional
empathy with other skills
Acceptance
                             apply deep vertical skills
                                                             Regression


                                                             Fuzz
             Manual

                                                            Defect Tracking
                                                          System




                                                                                               Unit
                                                               Exploratory
                                                                                        API



                Load                                                         Code Review GUI

Automation
                      Fixtures




Harness                                                    Test Case Dynamic Functional
empathy with other skills

                       apply deep vertical skills




                                                                              Capistrano
                                                       Fuzz
     Manual

              Acceptance
                                                    System




                                                                                           Unit
                                                         Exploratory
    Regression
                                                                       API




   Defect Tracking Review
     Load        Code                                                        GUI
                Fixtures




Harness                                              Test Case Dynamic Functional
empathy with other skills
      Test Case
                    apply deep vertical skills
                       Fuzz
        Dynamic
      Functional
               Exploratory



          Unit
           Fixtures
        System
       Manual
                                              API
                                 Capistrano

      Harness
      Code Review
          GUI
empathy with other skills

          apply deep vertical skills




                                             Business Analysis
                                       User Experience
                                                Development
empathy Experience
     User withDevelopment
Business Analysisother skills

             apply deep vertical skills
empathy with other skills
                                              Team Leadership
          apply deep vertical skills
                                                    Coaching
                                         Business Domain
                                               Public Speaking
                                            ATDD  Configuration
                                       Project Management
                                               Mentorship
                                              Aesthetic Design
                                         Version Control
                                          Automation Scripting
                                        Account Management
                                              CMMI / ISO9000
Software Tester
Software Tester
Done?
Collegial
Collegial
    United in a common purpose and
respecting each other's abilities to work
          toward that purpose
Myers / Briggs
Extraversion   Introversion
    Sensing    Intuition
   Thinking    Feeling
    Judging    Perception
Can we all
get along?
Should we
 Automate
Acceptance?
Should we
               Automate
   Disagree. I
              Acceptance?
Require Changes
                      Needs
                   Discussion
                  Have Change
                  Suggestions
                                  Desire
                                Discussion
                                Have Minor
                                 Concerns
                                             Not in Total
                                             Agreement,
                                              but Will
                                              Support
                                                            Good Idea, I
                                                            Will Work
                                                              For It
                                                                             Great Idea, I
                                                                              Will Be a
                                                                              Leader in
                                                                           Implementation
What kind of
       Top of the line Herman Miller


                 Those chairs are a rip-off. Get the $120 chair from OfficeMart.




chairs should we
It doesn’t matter to me, but we could each buy our own.


                                      I like the conference room chairs.




   purchase?
Lumbar support please.


  I don’t really care, but I personally like leather chairs
What kind of
  It doesn’t matter to
                            Top of the line Herman Miller.




                                                             Thos chairs are a rip off. Get the $120 from OfficeMart.




chairs own.
      buy our should we
me, but we could each
                                                                                 I like the conference room chairs.




       purchase?
I don’t really care, but I
Small profile is crap, broLumbar support please



 personally like leather
                                       chairs.
Tell              Sell          Consult             Agree             Advise           Inquire         Delegate

                   I consider this
                         my                                                                                    I’m not
  I consider this                    I consider this
                  responsibility. I                     I’d like us to  I’d like to talk                    interested in
        my                                 my                                             I’d like to hear
                     understand                           make this    about it, but I’m                     this, but I’ll
  responsibility,                   responsibility to                                    about it, but I’d
                     other folks                           decision     happy to have                          support
and I don’t want                      manage, but                                        prefer someone
                      might feel                      together. I hope someone else                           whatever
    anyone else                          would                                            else make the
                    invested and                       you’d like that     make the                          decision is
 involved in this                   appreciate help                                          decision.
                  will be happy to                            too.         decision.                       made. I’d rather
     decision                           deciding.
                       answer                                                                              not be involved.
                      questions.




         Collaboration 8
Tell              Sell          Consult             Agree             Advise           Inquire         Delegate
                   I consider this
                         my                                                                                    I’m not
  I consider this                    I consider this
                  responsibility. I                     I’d like us to  I’d like to talk                    interested in
        my                                 my                                             I’d like to hear
                     understand                           make this    about it, but I’m                     this, but I’ll
  responsibility,                   responsibility to                                    about it, but I’d
                     other folks                           decision     happy to have                          support
and I don’t want                      manage, but                                        prefer someone
                      might feel                      together. I hope someone else                           whatever
    anyone else                          would                                            else make the
                    invested and                       you’d like that     make the                          decision is
 involved in this                   appreciate help                                          decision.
                  will be happy to                            too.         decision.                       made. I’d rather
     decision                           deciding.
                       answer                                                                              not be involved.
                      questions.



                                          Joe              Alice         Thom, Susan        Art, Arnie       Janet, Frank




         Collaboration 8
Tell              Sell          Consult             Agree             Advise           Inquire         Delegate
                   I consider this
                         my                                                                                    I’m not
  I consider this                    I consider this
                  responsibility. I                     I’d like us to  I’d like to talk                    interested in
        my                                 my                                             I’d like to hear
                     understand                           make this    about it, but I’m                     this, but I’ll
  responsibility,                   responsibility to                                    about it, but I’d
                     other folks                           decision     happy to have                          support
and I don’t want                      manage, but                                        prefer someone
                      might feel                      together. I hope someone else                           whatever
    anyone else                          would                                            else make the
                    invested and                       you’d like that     make the                          decision is
 involved in this                   appreciate help                                          decision.
                  will be happy to                            too.         decision.                       made. I’d rather
     decision                           deciding.
                       answer                                                                              not be involved.
                      questions.



                                                                         Alice, Thom,
                                          Joe                                               Art, Arnie       Janet, Frank
                                                                             Susan




         Collaboration 8
Collaboration 8
Collaboration 8
We’re
  40
                 Trend
                                   As
                              a matter of
                                 % Profit
                                fact...
  Doomed
  30


  20                                  Yes, but I feel...
    I’ve seen this
 before. Let’s try ...
  10


   0
                                    This isn’t
  -10
That will never workQ2
           Q1            Q3
                                a problem, it’s an
                                    Q4      Next
     because...               AWSOME opportunity!
Neutral, objective, only    The emotional view,          Careful and
   concerned with facts      just what you feel, no    cautious, the “devil’s
       and figures            justification needed      advocate”, points
                                                       out the weakness in
                                                              ideas




  Sunny and positive,        Associated with fertile   Cool, the color of the
   covers hope and           growth, creativity and    sky, above everything
   positive thinking               new ideas            else, the organizing
                                                                 hat




Six Thinking Hats
Six Thinking Hats
Six Thinking Hats
Done?
Never.
“Anyone who stops learning is old, whether
    at twenty or eighty.”  ~ Henry Ford
“Anyone who stops learning is old, whether
      at twenty or eighty.”  ~ Henry Ford




       Thanks
Michael “Doc” Norton ◊ @DocOnDev ◊ doc@leandog.com

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Growing into Excellence - PNSQC

  • 1. Growing into Excellence PNSQ Conference 2012 Michael “Doc” Norton ◊ @DocOnDev ◊ doc@leandog.com
  • 12. Shu Ha Ri Innovator Proficient Expert Advanced Competent Beginner Novice
  • 13. Shu Ha Ri Innovator Proficient Expert Advanced Competent Beginner Novice
  • 14. Shu Ha Ri Innovator Proficient Expert Advanced Competent Beginner Novice
  • 15. Shu Ha Ri Innovator Proficient Expert Advanced Competent Beginner Novice
  • 16. Shu Ha Ri Innovator Proficient Expert Advanced Competent Beginner Novice
  • 17. Shu Ha Ri Innovator Proficient Expert Advanced Competent Beginner Novice
  • 18. Shu Ha Ri Innovator Proficient Expert Advanced Competent Beginner Novice
  • 20. Shu Ha Ri Innovator Proficient Expert Advanced Competent Beginner Novice
  • 21. Shu Ha Ri Innovator Proficient Expert Advanced Competent Beginner Novice
  • 22. Shu Ha Ri Innovator Proficient Expert Advanced Competent Beginner Novice
  • 23. Shu Ha Ri Innovator Proficient Expert Advanced Competent Beginner Novice
  • 24. Stretching Toward Incompetency http://obtiva.com/blog/139-stretching-toward-incompetency-at-speakerconf :: http://blog.apprentice.us/post/30160167263/apprenticeship-goes-to-washington
  • 25. Novice Expert
  • 26.
  • 27. Novice Expert
  • 28. Done?
  • 30. T-Shape Individuals able to apply deep vertical skills but who have empathy with other skills in the team
  • 31. empathy with other skills apply deep vertical skills
  • 32. empathy with other skills apply deep vertical skills
  • 33. empathy with other skills Acceptance apply deep vertical skills Regression Fuzz Manual Defect Tracking Integration System Unit Exploratory API Load Code Review GUI Automation Fixtures Harness Test Case Dynamic Functional
  • 34. empathy with other skills Acceptance apply deep vertical skills Regression Fuzz Manual Defect Tracking System Unit Exploratory API Load Code Review GUI Automation ntegration Fixtures Harness Test Case Dynamic Functional
  • 35. empathy with other skills Acceptance apply deep vertical skills Regression Fuzz Manual Defect Tracking System Unit Exploratory API Load Code Review GUI Automation Fixtures Harness Test Case Dynamic Functional
  • 36. empathy with other skills apply deep vertical skills Capistrano Fuzz Manual Acceptance System Unit Exploratory Regression API Defect Tracking Review Load Code GUI Fixtures Harness Test Case Dynamic Functional
  • 37. empathy with other skills Test Case apply deep vertical skills Fuzz Dynamic Functional Exploratory Unit Fixtures System Manual API Capistrano Harness Code Review GUI
  • 38. empathy with other skills apply deep vertical skills Business Analysis User Experience Development
  • 39. empathy Experience User withDevelopment Business Analysisother skills apply deep vertical skills
  • 40. empathy with other skills Team Leadership apply deep vertical skills Coaching Business Domain Public Speaking ATDD Configuration Project Management Mentorship Aesthetic Design Version Control Automation Scripting Account Management CMMI / ISO9000
  • 43. Done?
  • 45. Collegial United in a common purpose and respecting each other's abilities to work toward that purpose
  • 46. Myers / Briggs Extraversion Introversion Sensing Intuition Thinking Feeling Judging Perception
  • 47.
  • 48. Can we all get along?
  • 50. Should we Automate Disagree. I Acceptance? Require Changes Needs Discussion Have Change Suggestions Desire Discussion Have Minor Concerns Not in Total Agreement, but Will Support Good Idea, I Will Work For It Great Idea, I Will Be a Leader in Implementation
  • 51. What kind of Top of the line Herman Miller Those chairs are a rip-off. Get the $120 chair from OfficeMart. chairs should we It doesn’t matter to me, but we could each buy our own. I like the conference room chairs. purchase? Lumbar support please. I don’t really care, but I personally like leather chairs
  • 52. What kind of It doesn’t matter to Top of the line Herman Miller. Thos chairs are a rip off. Get the $120 from OfficeMart. chairs own. buy our should we me, but we could each I like the conference room chairs. purchase? I don’t really care, but I Small profile is crap, broLumbar support please personally like leather chairs.
  • 53. Tell Sell Consult Agree Advise Inquire Delegate I consider this my I’m not I consider this I consider this responsibility. I I’d like us to I’d like to talk interested in my my I’d like to hear understand make this about it, but I’m this, but I’ll responsibility, responsibility to about it, but I’d other folks decision happy to have support and I don’t want manage, but prefer someone might feel together. I hope someone else whatever anyone else would else make the invested and you’d like that make the decision is involved in this appreciate help decision. will be happy to too. decision. made. I’d rather decision deciding. answer not be involved. questions. Collaboration 8
  • 54. Tell Sell Consult Agree Advise Inquire Delegate I consider this my I’m not I consider this I consider this responsibility. I I’d like us to I’d like to talk interested in my my I’d like to hear understand make this about it, but I’m this, but I’ll responsibility, responsibility to about it, but I’d other folks decision happy to have support and I don’t want manage, but prefer someone might feel together. I hope someone else whatever anyone else would else make the invested and you’d like that make the decision is involved in this appreciate help decision. will be happy to too. decision. made. I’d rather decision deciding. answer not be involved. questions. Joe Alice Thom, Susan Art, Arnie Janet, Frank Collaboration 8
  • 55. Tell Sell Consult Agree Advise Inquire Delegate I consider this my I’m not I consider this I consider this responsibility. I I’d like us to I’d like to talk interested in my my I’d like to hear understand make this about it, but I’m this, but I’ll responsibility, responsibility to about it, but I’d other folks decision happy to have support and I don’t want manage, but prefer someone might feel together. I hope someone else whatever anyone else would else make the invested and you’d like that make the decision is involved in this appreciate help decision. will be happy to too. decision. made. I’d rather decision deciding. answer not be involved. questions. Alice, Thom, Joe Art, Arnie Janet, Frank Susan Collaboration 8
  • 58. We’re 40 Trend As a matter of % Profit fact... Doomed 30 20 Yes, but I feel... I’ve seen this before. Let’s try ... 10 0 This isn’t -10 That will never workQ2 Q1 Q3 a problem, it’s an Q4 Next because... AWSOME opportunity!
  • 59. Neutral, objective, only The emotional view, Careful and concerned with facts just what you feel, no cautious, the “devil’s and figures justification needed advocate”, points out the weakness in ideas Sunny and positive, Associated with fertile Cool, the color of the covers hope and growth, creativity and sky, above everything positive thinking new ideas else, the organizing hat Six Thinking Hats
  • 62. Done?
  • 63. Never. “Anyone who stops learning is old, whether at twenty or eighty.”  ~ Henry Ford
  • 64. “Anyone who stops learning is old, whether at twenty or eighty.”  ~ Henry Ford Thanks Michael “Doc” Norton ◊ @DocOnDev ◊ doc@leandog.com