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Building Blocks of a Knowledge Work Culture - NDC London 2016

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Doc Norton
Doc Norton

Re-designed presentation on Autonomy, Connection, Excellence, and Diversity. This version shows a bit more about the management styles appropriate in different domains of complexity, connects knowledge work to Complicated and Complex, and then walks through the Building Blocks.

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#ndclondon / #CultureACED / @DocOnDev The building blocks of a knowledge work culture
#ndclondon / #CultureACED / @DocOnDev Doc Norton, CEO doc@wearecto2.com @DocOnDev #ndclondon / #CultureACE / @DocOnDev
#ndclondon / #CultureACED / @DocOnDev work Types and management
#ndclondon / #CultureACED / @DocOnDev cynefin
#ndclondon / #CultureACED / @DocOnDev cynefin Obvious
#ndclondon / #CultureACED / @DocOnDev cynefin Obvious known knowns
#ndclondon / #CultureACED / @DocOnDev cynefin Obvious known knowns Best Practices
#ndclondon / #CultureACED / @DocOnDev cynefin Obvious known knowns Best Practices Coordination
#ndclondon / #CultureACED / @DocOnDev cynefin Obvious known knowns Best Practices Chaos Coordination
#ndclondon / #CultureACED / @DocOnDev cynefin Obvious known knowns Best Practices Chaos unknowable unknowns Coordination
#ndclondon / #CultureACED / @DocOnDev cynefin Obvious known knowns Best Practices Coordination Chaos unknowable unknowns Novel Practices
#ndclondon / #CultureACED / @DocOnDev cynefin Obvious known knowns Best Practices Coordination Chaos unknowable unknowns Novel Practices Command
#ndclondon / #CultureACED / @DocOnDev cynefin Obvious known knowns Best Practices Coordination Chaos unknowable unknowns Novel Practices Command Complicated
#ndclondon / #CultureACED / @DocOnDev cynefin Obvious known knowns Best Practices Coordination Chaos unknowable unknowns Novel Practices Command Complicated known unknowns
#ndclondon / #CultureACED / @DocOnDev cynefin Obvious known knowns Best Practices Coordination Chaos unknowable unknowns Novel Practices Command Complicated known unknowns Good Practices
#ndclondon / #CultureACED / @DocOnDev cynefin Obvious known knowns Best Practices Coordination Chaos unknowable unknowns Novel Practices Command Complicated known unknowns Good Practices Collaboration
#ndclondon / #CultureACED / @DocOnDev cynefin Obvious known knowns Best Practices Coordination Chaos unknowable unknowns Novel Practices Command Complicated known unknowns Good Practices CollaborationComplex
#ndclondon / #CultureACED / @DocOnDev cynefin Obvious known knowns Best Practices Coordination Chaos unknowable unknowns Novel Practices Command Complicated known unknowns Good Practices Collaboration Complex unknown unknowns
#ndclondon / #CultureACED / @DocOnDev cynefin Obvious known knowns Best Practices Coordination Chaos unknowable unknowns Novel Practices Command Complicated known unknowns Good Practices Collaboration Complex unknown unknowns Emergent Practices
#ndclondon / #CultureACED / @DocOnDev cynefin Obvious known knowns Best Practices Coordination Chaos unknowable unknowns Novel Practices Command Complicated known unknowns Good Practices Collaboration Complex unknown unknowns Emergent Practices Facilitation
#ndclondon / #CultureACED / @DocOnDev Knowledge work is Complicated or Complex
#ndclondon / #CultureACED / @DocOnDev your work is Complicated or Complex
#ndclondon / #CultureACED / @DocOnDev cynefin Obvious known knowns Best Practices Coordination Chaos unknowable unknowns Novel Practices Command Complicated known unknowns Good Practices Collaboration Complex unknown unknowns Emergent Practices Facilitation Knowledge Work
#ndclondon / #CultureACED / @DocOnDev cynefin Obvious known knowns Best Practices Coordination Chaos unknowable unknowns Novel Practices Command Complicated known unknowns Good Practices Collaboration Complex unknown unknowns Emergent Practices Facilitation Central DistributedAuthority
#ndclondon / #CultureACED / @DocOnDev motivation and Performance
#ndclondon / #CultureACED / @DocOnDev games for fun
#ndclondon / #CultureACED / @DocOnDev rewards for success
#ndclondon / #CultureACED / @DocOnDev Took away the rewards
#ndclondon / #CultureACED / @DocOnDev financial incentives
#ndclondon / #CultureACED / @DocOnDev choice incentives
#ndclondon / #CultureACED / @DocOnDev cynefin Obvious known knowns Best Practices Coordination Chaos unknowable unknowns Novel Practices Command Complicated known unknowns Good Practices Collaboration Complex unknown unknowns Emergent Practices Facilitation Central DistributedAuthority
#ndclondon / #CultureACED / @DocOnDev cynefin Obvious known knowns Best Practices Coordination Chaos unknowable unknowns Novel Practices Command Complicated known unknowns Good Practices Collaboration Complex unknown unknowns Emergent Practices Facilitation Extrinsic IntrinsicMotivators
#ndclondon / #CultureACED / @DocOnDev three factors lead to better performance & personal satisfaction… AUTONOMY MASTERY PURPOSE
#ndclondon / #CultureACED / @DocOnDev three factors lead to better performance & personal satisfaction… AUTONOMY MASTERY PURPOSE individual
#ndclondon / #CultureACED / @DocOnDev three factors lead to better individual performance & personal satisfaction… AUTONOMY MASTERY PURPOSE
#ndclondon / #CultureACED / @DocOnDev four factors l e a d t o b e t t e r t e a m performance & collective satisfaction… AUTONOMY CONNECTION EXCELLENCE DIVERSITY
#ndclondon / #CultureACED / @DocOnDev AUTONOMY CONNECTION EXCELLENCE DIVERSITY four factors lead to better team performance & c o l l e c t i v e satisfaction…
#ndclondon / #CultureACED / @DocOnDev AUTONOMY • Doers Decide • Simple Rules / Guidelines • High Fluidity • Accountable to Team
#ndclondon / #CultureACED / @DocOnDev AUTONOMY CONNECTION EXCELLENCE DIVERSITY four factors lead to better team performance & c o l l e c t i v e satisfaction…
#ndclondon / #CultureACED / @DocOnDev CONNECTION • Start with Why • Decentralized Communication • Easy Access to Information • Listening to Customer
#ndclondon / #CultureACED / @DocOnDev AUTONOMY CONNECTION EXCELLENCE DIVERSITY four factors lead to better team performance & c o l l e c t i v e satisfaction…
#ndclondon / #CultureACED / @DocOnDev EXCELLENCE • Know the Goal • See Progress • Adequately Challenged • Learning Organization
#ndclondon / #CultureACED / @DocOnDev AUTONOMY CONNECTION EXCELLENCE DIVERSITY four factors lead to better team performance & c o l l e c t i v e satisfaction…
#ndclondon / #CultureACED / @DocOnDev DIVERSITY • Diversity of Thought • Cross-Disciplined Teams • Parallel Thinking • Define “Culture Fit”
#ndclondon / #CultureACED / @DocOnDev AUTONOMY CONNECTION EXCELLENCE DIVERSITY four factors lead to better team performance & c o l l e c t i v e satisfaction…
#ndclondon / #CultureACED / @DocOnDev Comments or Questions? AUTONOMY CONNECTION EXCELLENCE DIVERSITY
#ndclondon / #CultureACED / @DocOnDev Doc Norton, CEO doc@wearecto2.com @DocOnDev #ndclondon / #CultureACE / @DocOnDev thank you!
#ndclondon / #CultureACED / @DocOnDev The building blocks of a knowledge work culture
#ndclondon / #CultureACED / @DocOnDev • “Drive” by Daniel Pink - http://amzn.to/1LWkKhI • “Start with Why” by Simon Sinek - http://amzn.to/1LWpXG1 • “Connected” by Nicholas Christakis - http://amzn.to/1LWqsjq • “Out of the Crisis” by W. Edwards Deming - http://amzn.to/1M0wKC9 • “The Connected Company” by Dave Gray - http://amzn.to/1O5NtpQ • “Collaboration” by Morten Hansen - http://amzn.to/1M0wYZX • “Turn the Ship Around” by L. David Marquet - http://amzn.to/1M0x6Zy • “The Wisdom of Crowds” by James Surowiecki - http://amzn.to/1M0yGus • “Exponential Organizations” by Salim Ismail - http://amzn.to/1O5PJNQ • “Team of Teams” by General Stanley McChrystal - http://amzn.to/1M0yRFZ • Job Characteristic Theory - https://en.wikipedia.org/wiki/ Job_characteristic_theory • Expectancy Theory - https://en.wikipedia.org/wiki/Expectancy_theory • ERG Theory - https://en.wikipedia.org/wiki/ERG_theory • Dual-Factor Theory - https://en.wikipedia.org/wiki/Two-factor_theory • Theory X&Y - https://en.wikipedia.org/wiki/Theory_X_and_Theory_Y • Deming’s Key principles - https://en.wikipedia.org/wiki/ W._Edwards_Deming#Key_principles • Self-determination Theory - https://en.wikipedia.org/wiki/Self- determination_theory • Dunker's Candle Problem - https://en.wikipedia.org/wiki/Candle_problem • Candle Problem for Groups - https://www.uis.no/getfile.php/Forskning/ Bilder/09%20%C3%98konomi/Torsvik%20candle-incentiv.pdf • Why Incentive Plans (rewards) Cannot Work - https://hbr.org/1993/09/why- incentive-plans-cannot-work • Lepper, Greene, Nisbett on the “Overjustification” Hypothesis - http:// courses.umass.edu/psyc360/lepper%20greene%20nisbett.pdf • NASA Apollo program - http://history.nasa.gov/Apollomon/Apollo.html Reference Material
#ndclondon / #CultureACED / @DocOnDev • Happy Boy - https://pixabay.com/ static/uploads/photo/ 2013/11/24/11/27/ people-217246_640.jpg • Cookies - https://pixabay.com/static/ uploads/photo/2010/12/13/09/51/ cookies-1805_640.jpg • Sad Boy - https://pixabay.com/static/ uploads/photo/2013/11/24/11/27/ sad-217252_640.jpg • Money - https://www.flickr.com/ photos/epsos/8463683689/sizes/l • Compass and Map - https:// www.flickr.com/photos/calsidyrose/ 4925267732/sizes/l images

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Building Blocks of a Knowledge Work Culture - NDC London 2016

  • 1. #ndclondon / #CultureACED / @DocOnDev The building blocks of a knowledge work culture
  • 2. #ndclondon / #CultureACED / @DocOnDev Doc Norton, CEO doc@wearecto2.com @DocOnDev #ndclondon / #CultureACE / @DocOnDev
  • 3. #ndclondon / #CultureACED / @DocOnDev work Types and management
  • 4. #ndclondon / #CultureACED / @DocOnDev cynefin
  • 5. #ndclondon / #CultureACED / @DocOnDev cynefin Obvious
  • 6. #ndclondon / #CultureACED / @DocOnDev cynefin Obvious known knowns
  • 7. #ndclondon / #CultureACED / @DocOnDev cynefin Obvious known knowns Best Practices
  • 8. #ndclondon / #CultureACED / @DocOnDev cynefin Obvious known knowns Best Practices Coordination
  • 9. #ndclondon / #CultureACED / @DocOnDev cynefin Obvious known knowns Best Practices Chaos Coordination
  • 10. #ndclondon / #CultureACED / @DocOnDev cynefin Obvious known knowns Best Practices Chaos unknowable unknowns Coordination
  • 11. #ndclondon / #CultureACED / @DocOnDev cynefin Obvious known knowns Best Practices Coordination Chaos unknowable unknowns Novel Practices
  • 12. #ndclondon / #CultureACED / @DocOnDev cynefin Obvious known knowns Best Practices Coordination Chaos unknowable unknowns Novel Practices Command
  • 13. #ndclondon / #CultureACED / @DocOnDev cynefin Obvious known knowns Best Practices Coordination Chaos unknowable unknowns Novel Practices Command Complicated
  • 14. #ndclondon / #CultureACED / @DocOnDev cynefin Obvious known knowns Best Practices Coordination Chaos unknowable unknowns Novel Practices Command Complicated known unknowns
  • 15. #ndclondon / #CultureACED / @DocOnDev cynefin Obvious known knowns Best Practices Coordination Chaos unknowable unknowns Novel Practices Command Complicated known unknowns Good Practices
  • 16. #ndclondon / #CultureACED / @DocOnDev cynefin Obvious known knowns Best Practices Coordination Chaos unknowable unknowns Novel Practices Command Complicated known unknowns Good Practices Collaboration
  • 17. #ndclondon / #CultureACED / @DocOnDev cynefin Obvious known knowns Best Practices Coordination Chaos unknowable unknowns Novel Practices Command Complicated known unknowns Good Practices CollaborationComplex
  • 18. #ndclondon / #CultureACED / @DocOnDev cynefin Obvious known knowns Best Practices Coordination Chaos unknowable unknowns Novel Practices Command Complicated known unknowns Good Practices Collaboration Complex unknown unknowns
  • 19. #ndclondon / #CultureACED / @DocOnDev cynefin Obvious known knowns Best Practices Coordination Chaos unknowable unknowns Novel Practices Command Complicated known unknowns Good Practices Collaboration Complex unknown unknowns Emergent Practices
  • 20. #ndclondon / #CultureACED / @DocOnDev cynefin Obvious known knowns Best Practices Coordination Chaos unknowable unknowns Novel Practices Command Complicated known unknowns Good Practices Collaboration Complex unknown unknowns Emergent Practices Facilitation
  • 21. #ndclondon / #CultureACED / @DocOnDev Knowledge work is Complicated or Complex
  • 22. #ndclondon / #CultureACED / @DocOnDev your work is Complicated or Complex
  • 23. #ndclondon / #CultureACED / @DocOnDev cynefin Obvious known knowns Best Practices Coordination Chaos unknowable unknowns Novel Practices Command Complicated known unknowns Good Practices Collaboration Complex unknown unknowns Emergent Practices Facilitation Knowledge Work
  • 24. #ndclondon / #CultureACED / @DocOnDev cynefin Obvious known knowns Best Practices Coordination Chaos unknowable unknowns Novel Practices Command Complicated known unknowns Good Practices Collaboration Complex unknown unknowns Emergent Practices Facilitation Central DistributedAuthority
  • 25. #ndclondon / #CultureACED / @DocOnDev motivation and Performance
  • 26. #ndclondon / #CultureACED / @DocOnDev games for fun
  • 27. #ndclondon / #CultureACED / @DocOnDev rewards for success
  • 28. #ndclondon / #CultureACED / @DocOnDev Took away the rewards
  • 29. #ndclondon / #CultureACED / @DocOnDev financial incentives
  • 30. #ndclondon / #CultureACED / @DocOnDev choice incentives
  • 31. #ndclondon / #CultureACED / @DocOnDev cynefin Obvious known knowns Best Practices Coordination Chaos unknowable unknowns Novel Practices Command Complicated known unknowns Good Practices Collaboration Complex unknown unknowns Emergent Practices Facilitation Central DistributedAuthority
  • 32. #ndclondon / #CultureACED / @DocOnDev cynefin Obvious known knowns Best Practices Coordination Chaos unknowable unknowns Novel Practices Command Complicated known unknowns Good Practices Collaboration Complex unknown unknowns Emergent Practices Facilitation Extrinsic IntrinsicMotivators
  • 33. #ndclondon / #CultureACED / @DocOnDev three factors lead to better performance & personal satisfaction… AUTONOMY MASTERY PURPOSE
  • 34. #ndclondon / #CultureACED / @DocOnDev three factors lead to better performance & personal satisfaction… AUTONOMY MASTERY PURPOSE individual
  • 35. #ndclondon / #CultureACED / @DocOnDev three factors lead to better individual performance & personal satisfaction… AUTONOMY MASTERY PURPOSE
  • 36. #ndclondon / #CultureACED / @DocOnDev four factors l e a d t o b e t t e r t e a m performance & collective satisfaction… AUTONOMY CONNECTION EXCELLENCE DIVERSITY
  • 37. #ndclondon / #CultureACED / @DocOnDev AUTONOMY CONNECTION EXCELLENCE DIVERSITY four factors lead to better team performance & c o l l e c t i v e satisfaction…
  • 38. #ndclondon / #CultureACED / @DocOnDev AUTONOMY • Doers Decide • Simple Rules / Guidelines • High Fluidity • Accountable to Team
  • 39. #ndclondon / #CultureACED / @DocOnDev AUTONOMY CONNECTION EXCELLENCE DIVERSITY four factors lead to better team performance & c o l l e c t i v e satisfaction…
  • 40. #ndclondon / #CultureACED / @DocOnDev CONNECTION • Start with Why • Decentralized Communication • Easy Access to Information • Listening to Customer
  • 41. #ndclondon / #CultureACED / @DocOnDev AUTONOMY CONNECTION EXCELLENCE DIVERSITY four factors lead to better team performance & c o l l e c t i v e satisfaction…
  • 42. #ndclondon / #CultureACED / @DocOnDev EXCELLENCE • Know the Goal • See Progress • Adequately Challenged • Learning Organization
  • 43. #ndclondon / #CultureACED / @DocOnDev AUTONOMY CONNECTION EXCELLENCE DIVERSITY four factors lead to better team performance & c o l l e c t i v e satisfaction…
  • 44. #ndclondon / #CultureACED / @DocOnDev DIVERSITY • Diversity of Thought • Cross-Disciplined Teams • Parallel Thinking • Define “Culture Fit”
  • 45. #ndclondon / #CultureACED / @DocOnDev AUTONOMY CONNECTION EXCELLENCE DIVERSITY four factors lead to better team performance & c o l l e c t i v e satisfaction…
  • 46. #ndclondon / #CultureACED / @DocOnDev Comments or Questions? AUTONOMY CONNECTION EXCELLENCE DIVERSITY
  • 47. #ndclondon / #CultureACED / @DocOnDev Doc Norton, CEO doc@wearecto2.com @DocOnDev #ndclondon / #CultureACE / @DocOnDev thank you!
  • 48. #ndclondon / #CultureACED / @DocOnDev The building blocks of a knowledge work culture
  • 49. #ndclondon / #CultureACED / @DocOnDev • “Drive” by Daniel Pink - http://amzn.to/1LWkKhI • “Start with Why” by Simon Sinek - http://amzn.to/1LWpXG1 • “Connected” by Nicholas Christakis - http://amzn.to/1LWqsjq • “Out of the Crisis” by W. Edwards Deming - http://amzn.to/1M0wKC9 • “The Connected Company” by Dave Gray - http://amzn.to/1O5NtpQ • “Collaboration” by Morten Hansen - http://amzn.to/1M0wYZX • “Turn the Ship Around” by L. David Marquet - http://amzn.to/1M0x6Zy • “The Wisdom of Crowds” by James Surowiecki - http://amzn.to/1M0yGus • “Exponential Organizations” by Salim Ismail - http://amzn.to/1O5PJNQ • “Team of Teams” by General Stanley McChrystal - http://amzn.to/1M0yRFZ • Job Characteristic Theory - https://en.wikipedia.org/wiki/ Job_characteristic_theory • Expectancy Theory - https://en.wikipedia.org/wiki/Expectancy_theory • ERG Theory - https://en.wikipedia.org/wiki/ERG_theory • Dual-Factor Theory - https://en.wikipedia.org/wiki/Two-factor_theory • Theory X&Y - https://en.wikipedia.org/wiki/Theory_X_and_Theory_Y • Deming’s Key principles - https://en.wikipedia.org/wiki/ W._Edwards_Deming#Key_principles • Self-determination Theory - https://en.wikipedia.org/wiki/Self- determination_theory • Dunker's Candle Problem - https://en.wikipedia.org/wiki/Candle_problem • Candle Problem for Groups - https://www.uis.no/getfile.php/Forskning/ Bilder/09%20%C3%98konomi/Torsvik%20candle-incentiv.pdf • Why Incentive Plans (rewards) Cannot Work - https://hbr.org/1993/09/why- incentive-plans-cannot-work • Lepper, Greene, Nisbett on the “Overjustification” Hypothesis - http:// courses.umass.edu/psyc360/lepper%20greene%20nisbett.pdf • NASA Apollo program - http://history.nasa.gov/Apollomon/Apollo.html Reference Material
  • 50. #ndclondon / #CultureACED / @DocOnDev • Happy Boy - https://pixabay.com/ static/uploads/photo/ 2013/11/24/11/27/ people-217246_640.jpg • Cookies - https://pixabay.com/static/ uploads/photo/2010/12/13/09/51/ cookies-1805_640.jpg • Sad Boy - https://pixabay.com/static/ uploads/photo/2013/11/24/11/27/ sad-217252_640.jpg • Money - https://www.flickr.com/ photos/epsos/8463683689/sizes/l • Compass and Map - https:// www.flickr.com/photos/calsidyrose/ 4925267732/sizes/l images