The world as we know it is growing more complex. As we automate away those things that can be easily repeated, we leave ourselves with ever more challenging work. The way we've worked in the past won't necessarily work for today's problems¦ or will it? Join Diane and Doc as they explore dimensions of complexity in software development and look at how teams and leaders might adjust their behaviors (and the software they create) based on the complexity of the problem at hand. This hands-on, interactive workshop will provide a practical introduction to Cynefin (a sense-making framework for complexity) and show how it applies to the work we do every day as creators of software. You'll map your own work to Cynefin and learn about applicable management styles and optimal team interactions for each of the Cynefin contexts.

1. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016
Presentedat#lascot16
A PRACTICAL
GUIDE TO CYNEFIN

2. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016
DECISION MAKING

3. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016
MOST DIFFICULT DECISION THIS WEEK

4. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016
STARTING A DISTILLERY

5. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016
HIPSTER

6. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016
DECISION MAPPING

7. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016
DECISIONS TO MAKE YEARLY
Mission
Critical? Someoneknows
butIdon’t? Interesting? Risky?
Frightening?

8. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016
DECISIONS TO MAKE MONTHLY
NearFuture?
Operational
Needs? Challenging? ThingsToTry?

9. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016
DECISIONS TO MAKE DAILY
VariableWork?
WhoYouGonna
Call? RoutineWork? Incidents?

10. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016
DECISIONS TO MAKE ATYPICALLY
Unexpected?
Distractions?
Exciting? Emergency?

11. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016
– GEORGE BOX
“Essentially,all
modelsare
wrong,but
someare
useful.”

12. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016
MAPPING YOUR DECISIONS
EVERYBODY
KNOWS
NEED AN
EXPERT
SOLUTION
EMERGENT
OUT OF
CONTROL

13. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016
MAPPING YOUR DECISIONS
EVERYBODY
KNOWS
NEED AN
EXPERT
SOLUTION
EMERGENT
OUT OF
CONTROL
Useadifferentcolorstickie.
Writedownafewadjectivesthatdescribethiscorner.

14. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016
MAPPING YOUR DECISIONS
EVERYBODY
KNOWS
NEED AN
EXPERT
SOLUTION
EMERGENT
OUT OF
CONTROL
Useadifferentcolorstickie.
Writedownafewadjectivesthatdescribethiscorner.

15. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016
MAPPING YOUR DECISIONS
EVERYBODY
KNOWS
NEED AN
EXPERT
SOLUTION
EMERGENT
OUT OF
CONTROL
Useadifferentcolorstickie.
Writedownafewadjectivesthatdescribethiscorner.

16. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016
MAPPING YOUR DECISIONS
EVERYBODY
KNOWS
NEED AN
EXPERT
SOLUTION
EMERGENT
OUT OF
CONTROL
Useadifferentcolorstickie.
Writedownafewadjectivesthatdescribethiscorner.

17. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016
CYNEFIN
EVERYBODY
KNOWS
NEED AN
EXPERT
SOLUTION
EMERGENT
OUT OF
CONTROL
SensemakingFramework

18. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016
CYNEFIN
EVERYBODY
KNOWS
NEED AN
EXPERT
SOLUTION
EMERGENT
OUT OF
CONTROL
SensemakingFramework
OBVIOUS
COMPLICATEDCOMPLEX
CHAOTIC

19. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016
CYNEFIN
OBVIOUS
COMPLICATEDCOMPLEX
CHAOTIC

20. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016
CYNEFIN
OBVIOUS
COMPLICATEDCOMPLEX
CHAOTIC
Whatkindoforganizationalstructuredoyou
wanttohaveineachdomain?
ORG STRUCTURECentral Distributed

21. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016
CYNEFIN
OBVIOUS
COMPLICATEDCOMPLEX
CHAOTIC
Whatkindofleaderdoyouwanttohave(orbe)
ineachdomain?
AUTHORITYCommand Facilitation

22. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016
CYNEFIN & LEADERSHIP
OBVIOUS
COMPLICATEDCOMPLEX
CHAOTIC
Coordination
CollaborationFacilitation
Command

23. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016
LEADERSHIP / ORG STRUCTURE
Central Distributed
Command FacilitationORG STRUCTURE
AUTHORITY
OBVIOUS
COMPLI-
CATED
COMPLEXCHAOTIC

24. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016
CYNEFIN
OBVIOUS
COMPLICATEDCOMPLEX
CHAOTIC
Whatmotivatesineachdomain?
MOTIVATIONExtrinsic Intrinsic

25. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016
GAMES FOR FUN

26. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016
REWARDS FOR SUCCESS

27. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016
REWARDS TAKEN AWAY

28. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016
FINANCIAL INCENTIVES

29. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016
CHOICE INCENTIVES

30. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016
MOTIVATION
IntrinsicMOTIVATION
OBVIOUS
COMPLI-
CATED
COMPLEXCHAOTIC
Extrinsic

31. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016
ORGANIZATIONAL PATTERNS
Extrinsic IntrinsicMOTIVATION
OBVIOUS
COMPLI-
CATED
COMPLEXCHAOTIC
Central Distributed
Command FacilitationORG STRUCTURE
AUTHORITY

32. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016
A TIME WHEN THINGS DIDN’T GO WELL

33. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016
● Whatdomainwereyouin?
● Whatleadershipstyles
wereinuse?
● Howweredecisionsbeing
made?
A TIME WHEN THINGS DIDN’T GO WELL
Had you applied what you
now know about the
domain, how might it have
turnedout?

34. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016
RESOURCES
END OF DAY 1
https://hbr.org/2007/11/a-leaders-framework-for-decision-making

35. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016
RESOURCES
“Drive” by Daniel Pink - http://amzn.to/1LWkKhI
“Start with Why” by Simon Sinek - http://amzn.to/1LWpXG1
“Connected” by Nicholas Christakis - http://amzn.to/1LWqsjq
“Out of the Crisis” by W. Edwards Deming - http://amzn.to/1M0wKC9
“The Connected Company” by Dave Gray - http://amzn.to/1O5NtpQ
“Collaboration” by Morten Hansen - http://amzn.to/1M0wYZX
“Turn the Ship Around” by L. David Marquet - http://amzn.to/1M0x6Zy
“The Wisdom of Crowds” by James Surowiecki - http://amzn.to/1M0yGus
“Exponential Organizations” by Salim Ismail - http://amzn.to/1O5PJNQ
“Team of Teams” by General Stanley McChrystal - http://amzn.to/1M0yRFZ
Job Characteristic Theory - https://en.wikipedia.org/wiki/
Job_characteristic_theory
Expectancy Theory - https://en.wikipedia.org/wiki/Expectancy_theory
ERG Theory - https://en.wikipedia.org/wiki/ERG_theory
Dual-Factor Theory - https://en.wikipedia.org/wiki/Two-factor_theory
Theory X&Y - https://en.wikipedia.org/wiki/Theory_X_and_Theory_Y
Deming’s Key principles - https://en.wikipedia.org/wiki/
W._Edwards_Deming#Key_principles
Self-determination Theory - https://en.wikipedia.org/wiki/Self-
determination_theory
Dunker's Candle Problem - https://en.wikipedia.org/wiki/Candle_problem
Candle Problem for Groups - https://www.uis.no/getfile.php/Forskning/
Bilder/09%20%C3%98konomi/Torsvik%20candle-incentiv.pdf
Why Incentive Plans (rewards) Cannot Work - https://hbr.org/1993/09/why-
incentive-plans-cannot-work
Lepper, Greene, Nisbett on the “Overjustification” Hypothesis - http://
courses.umass.edu/psyc360/lepper%20greene%20nisbett.pdf
NASA Apollo program - http://history.nasa.gov/Apollomon/Apollo.html
How Diversity Makes Us Smarter - http://www.scientificamerican.com/
article/how-diversity-makes-us-smarter/
Characteristics of Knowledge Work - http://www.whatsbestnext.com/
2012/02/6-characteristics-of-knowledge-work/
Drucker on Knowledge Workers - http://www.forschungsnetzwerk.at/
downloadpub/knowledge_workers_the_biggest_challenge.pdf

36. THANK YOU!
DIANE ZAJAC-WOODIE
DIANE@PRAXISFLOW.COM
@AGILESQUIRREL
DOC NORTON
DOC.NORTON@PRAXISFLOW.COM
@DOCONDEV

37. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016
Presentedat#lascot16
A PRACTICAL
GUIDE TO CYNEFIN