A Practical Guide to Cynefin

1. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016 Presentedat#lascot16 A PRACTICAL GUIDE TO CYNEFIN

2. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016 DECISION MAKING

3. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016 MOST DIFFICULT DECISION THIS WEEK

4. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016 STARTING A DISTILLERY

5. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016 HIPSTER

6. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016 DECISION MAPPING

7. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016 DECISIONS TO MAKE YEARLY Mission Critical? Someoneknows butIdon’t? Interesting? Risky? Frightening?

8. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016 DECISIONS TO MAKE MONTHLY NearFuture? Operational Needs? Challenging? ThingsToTry?

9. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016 DECISIONS TO MAKE DAILY VariableWork? WhoYouGonna Call? RoutineWork? Incidents?

10. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016 DECISIONS TO MAKE ATYPICALLY Unexpected? Distractions? Exciting? Emergency?

11. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016 – GEORGE BOX “Essentially,all modelsare wrong,but someare useful.”

12. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016 MAPPING YOUR DECISIONS EVERYBODY KNOWS NEED AN EXPERT SOLUTION EMERGENT OUT OF CONTROL

13. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016 MAPPING YOUR DECISIONS EVERYBODY KNOWS NEED AN EXPERT SOLUTION EMERGENT OUT OF CONTROL Useadifferentcolorstickie. Writedownafewadjectivesthatdescribethiscorner.

17. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016 CYNEFIN EVERYBODY KNOWS NEED AN EXPERT SOLUTION EMERGENT OUT OF CONTROL SensemakingFramework

18. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016 CYNEFIN EVERYBODY KNOWS NEED AN EXPERT SOLUTION EMERGENT OUT OF CONTROL SensemakingFramework OBVIOUS COMPLICATEDCOMPLEX CHAOTIC

19. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016 CYNEFIN OBVIOUS COMPLICATEDCOMPLEX CHAOTIC

20. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016 CYNEFIN OBVIOUS COMPLICATEDCOMPLEX CHAOTIC Whatkindoforganizationalstructuredoyou wanttohaveineachdomain? ORG STRUCTURECentral Distributed

21. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016 CYNEFIN OBVIOUS COMPLICATEDCOMPLEX CHAOTIC Whatkindofleaderdoyouwanttohave(orbe) ineachdomain? AUTHORITYCommand Facilitation

22. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016 CYNEFIN & LEADERSHIP OBVIOUS COMPLICATEDCOMPLEX CHAOTIC Coordination CollaborationFacilitation Command

23. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016 LEADERSHIP / ORG STRUCTURE Central Distributed Command FacilitationORG STRUCTURE AUTHORITY OBVIOUS COMPLI- CATED COMPLEXCHAOTIC

24. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016 CYNEFIN OBVIOUS COMPLICATEDCOMPLEX CHAOTIC Whatmotivatesineachdomain? MOTIVATIONExtrinsic Intrinsic

25. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016 GAMES FOR FUN

26. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016 REWARDS FOR SUCCESS

27. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016 REWARDS TAKEN AWAY

28. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016 FINANCIAL INCENTIVES

29. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016 CHOICE INCENTIVES

30. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016 MOTIVATION IntrinsicMOTIVATION OBVIOUS COMPLI- CATED COMPLEXCHAOTIC Extrinsic

31. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016 ORGANIZATIONAL PATTERNS Extrinsic IntrinsicMOTIVATION OBVIOUS COMPLI- CATED COMPLEXCHAOTIC Central Distributed Command FacilitationORG STRUCTURE AUTHORITY

32. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016 A TIME WHEN THINGS DIDN’T GO WELL

33. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016 ● Whatdomainwereyouin? ● Whatleadershipstyles wereinuse? ● Howweredecisionsbeing made? A TIME WHEN THINGS DIDN’T GO WELL Had you applied what you now know about the domain, how might it have turnedout?

34. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016 RESOURCES END OF DAY 1 https://hbr.org/2007/11/a-leaders-framework-for-decision-making

35. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016 RESOURCES “Drive” by Daniel Pink - http://amzn.to/1LWkKhI “Start with Why” by Simon Sinek - http://amzn.to/1LWpXG1 “Connected” by Nicholas Christakis - http://amzn.to/1LWqsjq “Out of the Crisis” by W. Edwards Deming - http://amzn.to/1M0wKC9 “The Connected Company” by Dave Gray - http://amzn.to/1O5NtpQ “Collaboration” by Morten Hansen - http://amzn.to/1M0wYZX “Turn the Ship Around” by L. David Marquet - http://amzn.to/1M0x6Zy “The Wisdom of Crowds” by James Surowiecki - http://amzn.to/1M0yGus “Exponential Organizations” by Salim Ismail - http://amzn.to/1O5PJNQ “Team of Teams” by General Stanley McChrystal - http://amzn.to/1M0yRFZ Job Characteristic Theory - https://en.wikipedia.org/wiki/ Job_characteristic_theory Expectancy Theory - https://en.wikipedia.org/wiki/Expectancy_theory ERG Theory - https://en.wikipedia.org/wiki/ERG_theory Dual-Factor Theory - https://en.wikipedia.org/wiki/Two-factor_theory Theory X&Y - https://en.wikipedia.org/wiki/Theory_X_and_Theory_Y Deming’s Key principles - https://en.wikipedia.org/wiki/ W._Edwards_Deming#Key_principles Self-determination Theory - https://en.wikipedia.org/wiki/Self- determination_theory Dunker's Candle Problem - https://en.wikipedia.org/wiki/Candle_problem Candle Problem for Groups - https://www.uis.no/getfile.php/Forskning/ Bilder/09%20%C3%98konomi/Torsvik%20candle-incentiv.pdf Why Incentive Plans (rewards) Cannot Work - https://hbr.org/1993/09/why- incentive-plans-cannot-work Lepper, Greene, Nisbett on the “Overjustification” Hypothesis - http:// courses.umass.edu/psyc360/lepper%20greene%20nisbett.pdf NASA Apollo program - http://history.nasa.gov/Apollomon/Apollo.html How Diversity Makes Us Smarter - http://www.scientificamerican.com/ article/how-diversity-makes-us-smarter/ Characteristics of Knowledge Work - http://www.whatsbestnext.com/ 2012/02/6-characteristics-of-knowledge-work/ Drucker on Knowledge Workers - http://www.forschungsnetzwerk.at/ downloadpub/knowledge_workers_the_biggest_challenge.pdf

36. THANK YOU! DIANE ZAJAC-WOODIE DIANE@PRAXISFLOW.COM @AGILESQUIRREL DOC NORTON DOC.NORTON@PRAXISFLOW.COM @DOCONDEV

37. DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016 Presentedat#lascot16 A PRACTICAL GUIDE TO CYNEFIN

A Practical Guide to Cynefin

Doc Norton

A Practical Guide to Cynefin