CAPM Study Session 2

1. CAPM Exam Study – Session 2
Agenda
• Questions from Asynchronous Content
• Knowledge Areas & Processes
• PM Concepts in the content of CAPM Exam Questions
• Q&A

2. Mapping Knowledge Areas to Domains
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3. 1
Conflict resolution techniques that may be used on a project include
confronting, smoothing, forcing, and:
A-) Withdrawing
B-) Directing
C-) Organizing
D-) Controlling

4. 1
Conflict resolution techniques that may be used on a project include
confronting, smoothing, forcing, and:
A-) Withdrawing
B-) Directing
C-) Organizing
D-) Controlling

5. Which of the options is a conflict resolution technique? Answer is A,
Withdrawing, or in other words, avoiding. The other three (directing,
organizing, and controlling), are not types of conflict resolution
techniques. Therefore, the answer is A.
Knowledge Area: Resources Management Knowledge Area
1

6. A project manager is quantifying risk for her project. She needs expert
opinion in this process and related experts are spread over different
geographical locations. She can continue by:
A-) Using Monte Carlo analysis online
B-) Applying the critical path method
C-) Determining options for recommended corrective action
D-) Applying the Delphi Technique
2

7. A project manager is quantifying risk for her project. She needs expert
opinion in this process and related experts are spread over different
geographical locations. She can continue by:
A-) Using Monte Carlo analysis online
B-) Applying the critical path method
C-) Determining options for recommended corrective action
D-) Applying the Delphi Technique
2

8. Answer is D, applying the Delphi Technique. This technique is asking
the experts opinion on a topic or on a problem and anonymously
collecting their feedback, sending the results back to the experts, and
recollecting their responses again. This process is reiterated until a
consensus is reached by all participants (the experts). Therefore, since
expert opinion is important for this case and experts are spread over
different geographical locations, we can use the Delphi Technique.
Knowledge Area: Risk Management Knowledge Area
2

9. During risk management activities, 236 risks have been identified which
are caused by 13 root causes. You eliminated 234 risks through your
risk management activities. For the remaining 2 risks, you and your
team could not find a way to mitigate or insure the risks. Also, these 2
risks cannot be outsourced or removed from the project scope. What is
the best solution?
A-) Accept the risk
B-) Mitigate the risk
C-) Avoid the risk
D-) Transfer the risk
3

10. During risk management activities, 236 risks have been identified which
are caused by 13 root causes. You eliminated 234 risks through your
risk management activities. For the remaining 2 risks, you and your
team could not find a way to mitigate or insure the risks. Also, these 2
risks cannot be outsourced or removed from the project scope. What is
the best solution?
A-) Accept the risk
B-) Mitigate the risk
C-) Avoid the risk
D-) Transfer the risk
3

11. Answer is A, accept the risk. The project manager was able to avoid all
of the risks but two of them. After that, the project manager first tried to
eliminate (avoid) the remaining two risks, then tried to mitigate or insure
the risks. However, all these options did not work. What remains is that
the risks should be accepted by the project team and continuous reserves
should be allocated in order to accommodate risks or in order to
overcome the bad impacts of these risks when they occur. Therefore, the
best answer here is to accept the risk and also plan for contingency
reserves.
Knowledge Area: Risk Management Knowledge Area
3

12. A project manager is in the middle of creating a request for proposal
(RFP). What part of the procurement process is she in?
A-) Conduct procurements
B-) Plan Procurements
C-) Control Procurements
D-) Close Procurements
4

13. A project manager is in the middle of creating a request for proposal
(RFP). What part of the procurement process is she in?
A-) Conduct procurements
B-) Plan Procurements
C-) Control Procurements
D-) Close Procurements
4

14. Answer is B, she is in plan procurements process. The procurement
statement of work and other procurement documents are prepared in the
plan procurements management process. The RFP is a procurement
document as well. Therefore, it is prepared in the plan procurements
process. The RFP was defining what the buyer is requiring from the
seller.
Knowledge Area: Procurement Management Knowledge Area
4

15. During every project team meeting, the project manager asks each team
member to describe the work he or she is doing, and the project manager
assigns new activities to team members. The length of these meetings
has increased because there are many different activities to assign. This
could be happening for all the following reasons EXCEPT:
A-) Lack of a WBS
B-) Lack of a responsibility assignment matrix
C-) Lack of resource leveling
D-) Lack of team involvement in project planning
5

16. During every project team meeting, the project manager asks each team
member to describe the work he or she is doing, and the project manager
assigns new activities to team members. The length of these meetings
has increased because there are many different activities to assign. This
could be happening for all the following reasons EXCEPT:
A-) Lack of a WBS
B-) Lack of a responsibility assignment matrix
C-) Lack of resource leveling
D-) Lack of team involvement in project planning
5

17. Answer is C, lack of resource leveling. In reading the scenario, the problem is that the activities or the tasks
that need to be performed in the project are not clear to the team members. The reasons for these ambiguities,
or these unclear points about the tasks that will be performed, can be lack of a WBS. If you could not
adequately decompose your project activities in the creation of the WBS, then this might be causing the
ambiguities in your project tasks. In addition, if you do not have a clear and concise responsibility assignment
matrix, then the resources on your project will not have clarity about who will do what in the project. Finally,
if the team was not involved in project planning, perhaps you could not have identified all the required steps,
required tasks, or activities that need to be performed in the project. Therefore, options A, B, and D are
possible reasons for the issues in the case mentioned in the question.
Most importantly, the lack of resource leveling might be causing a scheduling problem but would not
influence whether the team understood the tasks. Resource leveling is a technique used in the schedule
management knowledge area, which enables the uniform distribution of tasks and activities in a project.
Knowledge Area: Resources Management Knowledge Area
5

18. Next Steps
1. Finish going through the asynchronous content in the classroom.
2. Using reference resources and by taking at least one free online practice exam,
study the following concepts in preparation for the next session:
a) Work packages
b) Scope Management
c) Work Breakdown Structure
d) Network Diagram
e) Forward and Backward Pass
f) Cost Performance Index
g) Schedule Performance Index
h) Analysis Techniques (Monte Carlo, Regression)
i) Critical Path