Greytrix Sage CRM CTI Framework integrates the enterprise customer database with your computer telephony systems to provide prompt customer response. The Sage CRM CTI Framework is a flexible open ended infrastructure that is applied on top of Sage CRM to allow for a customizable and extendible CTI integrated system. Explore the possibilities of a single integrated console allowing enterprises to leverage existing Sage CRM technology, thereby mapping your business process with your telephone lifecycle. Operational benefits of Sage CRM CTI Framework: 1. Save crucial time of service agents and shorten response time 2. Flexible open ended infrastructure for easy customization and is scalable with your Sage CRM. 3. Boost employee productivity 4. Reduce costs 5. Improve after call work 6. Better uniformity in documentation and analytics Know more about the product –http://www.greytrix.com/product/sage-crm-add-ons/sage-crm-cti-framework For more information on Greytrix Business Manager, write to us at crmproducts@greytrix.com

1. Sage CRM CTI Framework
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“At Greytrix, we help customers reduce risk, operational costs, increase profitability and improve customer
services through the provision of business management software and professional services”
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Product Link: http://www.greytrix.com/product/sage-crm-add-ons/sage-crm-cti-framework

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Customer enters the
info using IVR.
The private branch exchange
(PBX) distributes the call to
telephony platform thereby
routing the call to middleware.
A middleware converts customer
entries into key fields and passes to
the CTI application on the computer
screen of the service agent.
Once the call is answered by the service agent, the
customer info is auto populated on the key fields of
the customer like name, telephone number, nature of
the call etc.
There is a provision of auto call back without manually
punching in the phone number whenever the call
drops from the customer side.
The service agent
makes notes of
the call and save
them into call
logs, thereby
easily moving
onto the next call.
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Sage CRM - CTI Integration

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Greytrix reserves all rights including the rights of disposal and passing on to third parties
Sage CRM CTI – Framework features
The CRM CTI Framework is a flexible open ended infrastructure installed on Sage CRM platform to allow
customisable and extendible CTI integrated system.
 Telephony functionality can be customised to match internal business processes
 Can use any custom pages, dlls, and 3rd party connections within Framework
 All major protocols and switches are supported
 Creation of background events as part of the call life cycle (e.g. create a com)
 Capture and process communications throughout the entire call lifecycle
 Customisable Caller Id matching algorithm=accurate Caller Id matching to database
 Creation of 'hot button' features for heightened efficiency and turnaround time.
 Audit trail of all call activity on each workstation.
Product Link: http://www.greytrix.com/product/sage-crm-add-ons/sage-crm-cti-framework

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Greytrix reserves all rights including the rights of disposal and passing on to third parties
Sage CRM CTI – Framework Benefits
 Save crucial time of service agents and shorten response time
 Boost employee productivity
 Reduce costs
 Improve after call work
 Better uniformity in documentation and analytics
Product Link: http://www.greytrix.com/product/sage-crm-add-ons/sage-crm-cti-framework

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DEMO
Sage CRM - CTI Framework
Greytrix reserves all rights including the rights of disposal and passing on to third parties
For a full Demo, write to us at crmproducts@greytrix.com
Product Link: http://www.greytrix.com/product/sage-crm-add-ons/sage-crm-cti-framework

8. TENSIBILITYEX
CUSTOMIZATION
THIRD PARTY
INTEGRATION
IMPLEMENTATION
& SUPPORT
Customization provided by Greytrix PSG team at special Fixed Cost rates
Integration with Third Party Products supported as per client needs.
Implementation and Support Help provided directly by Greytrix at special
requests.
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