Did you know that the hidden cost of IT support is 2.5x as much as the maintenance cost?

1. In the current economic
climate, business owners and IT
managers have to make smart
decisions when it comes to supporting
their IT enviroment
the hidden cost
of IT support is
as much as the maintenance cost
your total IT budget is made up of the following costs:
growth costs
run costs
15%
transformation costs
65%
15% allocated to external support providers &
85% allocated to internal support resources
20%
Companies try to lower run cost by making the following management decisions:
management decisions
We pursue a multi-vendor strategy to encourage sufficient competitive
pressure that secures favourable pricing and maintains our costs.
We are frugal when it comes to run costs by only procuring low level,
break-fix services from vendors and relying on in house resources to
manage the IT operations.
We will invest in up-skilling the resources we have rather than augmenting our
IT department with service provider skills to reduce operational costs.
We use local vendors across the world to make sure we are not
paying for more service than we need in any single location.
To cut run costs we manage our relationships with our vendors directly
rather than relying on a service provider to provide vendor aggregation and
contract management.
what really happens
Different vendor processes are introduced into the environment, which
complicates vendor management and increases the number of mistakes
resulting in longer downtime, which in turn, increases operational costs.
More management is required by the business to initiate and ensure the proper
delivery of a break-fix service. Don’t forget to add on the costs of managing a help
desk, monitoring, contract management, asset tracking & restoral of services.
The pace of technological change and the variety of different technologies involved
in a single organisation’s estate is so wide that IT support staff can’t be trained on
everything without it affecting business continuity and increasing cost to the
business.
Inconsistency in services delivered across locations increases operational costs
and don’t forget the opportunity cost of not taking advantage of global
service providers scale, which allows for the delivery of cheaper services.
As the number of vendors entering the environment grows so does the
organisations requirement for more service vendor management, which means
more work for your procurement department, more effort to keep up with vendor
research, and more contract management and renewal complications, you will
need to hire more people to do this job effectively.
To find out how to avoid these hidden costs, click here.
Uptime services reduce:
downtime & the total cost of IT support
78%
global fortune
&
59%
global fortune
100 500
companies
have turned to Dimension Data for help
the solution
-- A proactive approach to help avoid problems altogether
-- IT support contract assessments to make sure you’re not under or over spending
-- Tracking assets for more control of what’s on the network
-- Monitoring the network for more availability and less downtime
-- Certified skills with vast, multi-vendor technnology experience who are up-to-date with the latest innovations
-- Committed service levels and proactive service level management that delivers a transparent service