Due to the heterogeneous technology environments of digital homes, the support needs have also become quite complex. Here’s how you can monetize out of scope calls and enhance CSAT.

1. Are You Ready to Meet the Support Needs
of Your Hyper Connected Customers?

2. It’s a Hyper Connected, Post-PC World.
Today’s customers are more connected than ever before due to the rapid
proliferation of digital devices in different form factors such as tablets, smartphones,
and much more.

3. • According to a report released by International Data Corporation, shipments of
smart connected devices crossed 1.2 billion in 2012.
• Parks Associates has forecast that over 8 billion devices will be connected to
home networks by the end of 2015.

4. Customers expect support across the board because they
don’t understand the complexity introduced by the interaction of one
device with another.
The result……
The volume of customer support calls is also likely to grow.

5. There are a lot of out of scope calls, which
leads to a poor customer experience.
However, this also presents opportunities to
enterprises……

6. With the right set of tools and applications, your business can:
 Monetize out of scope calls.
 Offer premium paid tech support.
 Enhance CSAT.

7. An intelligent SaaS platform such as Digital Service Cloud
guides support agents to upsell or cross-sell, based on the asset
inventory of customers and their usage behavior.

8. Digital Service Cloud empowers your company to:
 Expand the portfolio to include in demand products
beyond your current scope.
Sell subscription-based premium services to generate
more revenue.

9. It’s not just businesses that stand to gain by
monetizing out of scope service requests.

10. Customers too are more satisfied with a
brand that offers a wide range of services.
Become a one-stop shop for your customers’
diverse support needs. Request a Demo of
Digital Service Cloud