ConCon Manchester: how to work better with GDS
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Session 3: how to work better with GDS Liz Lutgendorff and Jon Sanger
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ConCon Manchester: how to work better with GDS
- 1. GDS Liz Lutgendorff Senior programme analyst Government Digital Service @sillypunk GDS
- 2. GDS Jon Sanger Content product lead Government Digital Service @VonSangertron GDS
- 3. GDS How to work better with GDS
- 4. GDS How does the GOV.UK content team work?
- 5. GDS There are 4 parts to the GOV.UK content team
- 6. GDS Request for updates come via a support ticket
- 8. GDS We monitor Zendesk on a rota basis
- 10. GDS Our backlog is prioritised by: ● deadline ● effect on users ● age of request
- 11. GDS Fact check received 2i review Ready Published Out for fact check Draft Amends needed
- 12. GDS How many tickets? In 2015, the content team received: ● 5,545 content changes and advice ● 954 for training and accounts ● 1,816 public tickets 8,215 in total.
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- 19. GDS We all work better with good change requests
- 20. GDS How would you write the request?
- 21. GDS 15 minutes to write the change request
- 22. GDS Now pass your request to another table, we’ll see if they can understand it
- 23. GDS How well was your request understood?
- 25. GDS Evidence wins the day
- 26. GDS Know your content product lead
- 27. GDS Andy Keen: businesses and the self-employed, employing people, commercial driving and specialist transport, energy, environment and countryside, competition and innovation, intellectual property, defence and the armed forces
- 28. GDS John Turnbull: personal tax, education and learning, housing and local services, disability, births, deaths and marriages, culture and international development
- 29. GDS Jon Sanger: visas, immigration, driving as a citizen, debt, medicine and health, devolved administrations and regions, national statistics, crime, justice and the law
- 30. GDS Gwen Cheeseman: work, jobs, pensions, citizenship and living in the UK, living abroad, passports, travel, the Civil Service, running government
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- 33. GDS Yes, you can suggest wording
- 35. GDS Conversations don’t have to start with Zendesk
- 36. GDS We do actually have phones
- 37. GDS Come and work with us
- 38. GDS If we don’t know who’s right, we can test
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- 41. GDS Don’t be afraid to explain the complicated things
- 42. GDS Sign up with our user researchers: Andrea Lewis and Natalie Baron
- 43. GDS Keep talking