• Case Study: In collaboration with Dimension Data, Hamilton City Council in New Zealand establishes a Shared Services Platform based on Microsoft SharePoint and the Citizen’s Services Platform to serve local agencies and citizens more quickly and efficiently.

1. case study
Hamilton City Council pioneers shared
services for local government
industry:
Government and Education
Executive Summary Relationship History
country:
Hamilton City Council’s (HCC’s) Dimension Data had previously provided
New Zealand HCC with an infrastructure-as-a-service
vision is to become one of New
(IaaS) solution. At that time, this was the
business challenge: Zealand’s leading customer services
most comprehensive IaaS engagement ever
To enable the council to offer organisations. Passionate, public undertaken by a local government entity in
new online services to ratepayers, participation and smart thinking New Zealand
a scalable service infrastructure are helping form and shape the Under this arrangement HCC was able to
was required. Council needed to city. To further enhance city outsource the delivery of infrastructure,
avoid major capital expense and
services, HCC has embarked and acquire resources on a per unit basis.
the operational responsibility for
platform maintenance. They also on an ambitious initiative to The platform provided a high performance
transform its traditional ‘over- virtualised infrastructure, combined with
identified an opportunity to share
Disaster Recovery capability back into the
the infrastructure and services with the-counter’ delivery models
Council’s own facilities. The service model
other councils to an interactive set of online was supported by Dimension Data’s Service
solution: applications. In order to deliver Desk and Managed Services.
In collaboration with Dimension
these online services, Dimension This foundation platform served as the
Data, HCC established a Shared Data and HCC collaborated basis for Dimension Data’s proposal to
Services Platform based on Microsoft to develop a Shared Services develop a shared SharePoint platform for
SharePoint and the Citizen’s Services Platform based on Microsoft multiple councils.
Platform. The deployment was SharePoint and the Citizen’s
unique in that it provided a shared Business Challenge
Services Platform.
platform for use by HCC and other
councils. The platform is delivered as The Shared Services Platform is To operate successfully in an evolving
a cloud offering with a platform-as- local government environment, HCC was
designed to be multi-tenanted
a-service consumption model faced with the challenge of innovating;
and offered on a ‘pay-as–you- specifically in the way it uses technology
services: go basis, enabling HCC to to enhance its delivery of services to
• Planning and deployment services share the cost of application ratepayers. The council required a platform
for a platform-as-a-service (PaaS) development, platform support that would enable it to rapidly deploy new
environment for applications and maintenance. online services. In addition, it didn’t want
the burden of building and maintaining
results: an infrastructure platform, and knew that
Client Overview it could share the cost of this platform by
• Ease of application deployment –
new online services can now be Hamilton City Council (HCC) is a local collaborating with neighbouring councils.
deployed without building another government authority. The council
set of infrastructure encompasses over 30 sites throughout The Way Forward
Hamilton including five libraries, Hamilton
• A full multi-tenant platform to In order to meet HCC’s new objectives,
Zoo, Refuse Transfer Stations, Public
enable the Council to share in Dimension Data proposed a shared
Swimming Pools, and Water and Waste
the development, delivery and SharePoint platform for multiple councils.
Treatment Facilities.
management of local government
applications
• A secure scalable and extensible
platform and a pay-as-you-go
commercial model

2. case study | Hamilton City Council
“Citizens want to interact with us more and more via the
internet. Moving towards self-service will enable us to lower the
cost of delivery and improve turnaround times for ratepayers.”
Harin Perera – CIO for Hamilton City Council
Solution Provided Value Derived
Dimension Data has understood HCC’s Thanks to the ease of application
business needs – approaching the council deployment, new online services can now
with a framework model that leveraged its be deployed without building another
existing infrastructure-as-a-service (IaaS) set of infrastructure. The full multi-tenant
into a multi-tenanted platform-as-a-service platform has enabled the council to deliver
(PaaS) model that will benefit future and manage its own unique applications.
participating councils for the delivery of HCC selected Dimension Data, for its ‘
business applications. pay-as-you-go’ pricing model, international
A multi-tenanted implementation of cloud roadmap and track record of
SharePoint 2010 is the first application service delivery.
environment provisioned, on which This multi-tenant solution can be shared
Hamilton City Council will deliver a by other councils, enabling HCC to share
selection of client facing e-services – the cost of application development and
leveraging Microsoft’s Citizen Services platform support and maintenance.
Platform.
HCC CIO, Harin Perera explained that
Services Provided “Dimension Data has brought a lot of
IP to the table. They’re the first in New
In addition to providing a fully managed
Zealand with what they’re doing with
SharePoint platform, Dimension Data
infrastructure.”
provided the project management services
to enable multiple application providers to
deploy e-services on the platform.
02/12 © Copyright Dimension Data 2012 For further information visit: www.dimensiondata.com/solutions