1. Roderick L. Robinson
1123 E. 124 Street · Los Angeles, CA 90059 · (H) 323.537.8542 · million4u@netzero.net
Objective To join a company where I can add my experience in the areas of
customer service, leadership, morale, profitability and team work.
Experience Account Executive/ COPA Software Support
2013 – Present Nulinx Int'l Inc 18425 Burbank BL
Tarzana, Ca
• Manage the Support ticket system, including but not limited to
reviewing and responding clients with solutions to their issues
being software or computer related, including training.
• Set up refresher training, new user training, reviewing of
updates.
• Set up new clients with trials of our COPA software and existing
clients with optional modules.
• Assisting across the board from customer support to R & D in
software updates.
• Brain storming in Quality Assurance Circle. Working with clients
one on one or group sessions in office or national events as well
as local events.
• Daily using Microsoft Office, and the cloud based COPA
software, printing, scanning and updating client profiles and
database options. Using Web-ex, Join.me and other media
sources.
• Currently working 6am – 3pm to provide service to our east
coast clients. I open every morning and set the tone for the day
and it has been great.
References are available on request

2. Roderick L. Robinson
1123 E. 124 Street · Los Angeles, CA 90059 · (H) 323.537.8542 · million4u@netzero.net
Customer Support Specialist/Assistant Service Manager
1983 – 2012 Xerox Corp., 2029 CPE, Los
Angeles
• The “go-to person” to resolve escalated customer complaints,
improved customer relations and account retention.
• Trouble-shoot, repair, parts software and equipment, digital
color copiers up to and including the 700 digital press and fiery
front end also assist in software issues over the phone and at
customer accounts.
• Install units and software to networks for connectivity to scan,
print, copy, email and fax. Key operator training.
• Assist Sales Team with closing new fortune 500 accounts.
• Service Team Leader, performance management process,
established performance expectations and managed high call
volume.
• Interview, hire, and train new Customer Service Engineers;
conduct interim and annual CSE appraisals.
Awards
o Presidents Club, Peak Performance Awards
o 97 Total Customer Satisfaction Awards and Customer
Hero Awards
Aviation Ordinance Night Supervisor
1975 – 1982 US Navy, NAS Moffett Field
• Manage all aspects of aircraft weapons’ systems from the main
computer to the weapon; including all wiring (reading blue
References are available on request

3. Roderick L. Robinson
1123 E. 124 Street · Los Angeles, CA 90059 · (H) 323.537.8542 · million4u@netzero.net
prints) and test equipment, while maintaining the safety of my
team and other personnel.
• NEC Designation:
• NEC AO-6810 Armament Weapons Support Equipment
(AWSE) Maintenance Manager
• Description:
• Supervises organizational level maintenance on Armament
Weapons Support Equipment (AWSE) including pre/post
operations, scheduled maintenance for fault isolation and
removal/replacement of components.
• Collateral duty inspector (CDI/AQ): Certifies and sign-off on all
completed work, pre-flight and post in accordance with the 4790
manual.
• Other duties: Safety Petty Officer, Training Petty Officer and
Camera Petty Officer, Aircraft Nuclear Weapons Instructor,
explosive forklift and transport driver.
Training
COPA, Software data base management for Head Start
Lean Six Sigma - Yellow Belt
Team trainer of all team products
Fiery and Network Connectivity
Xerox 700 Digital Press Families
Customer Sat Specialist
Leadership Through Quality
Explosives driver & Fork Lift
Basic Aircraft Electronics & Armament Control systems
S3 ASW weapons and weapons systems.
P3c –u All weapons and weapons systems.
References are available on request

4. Roderick L. Robinson
1123 E. 124 Street · Los Angeles, CA 90059 · (H) 323.537.8542 · million4u@netzero.net
A/C & Shipboard firefighting
APU Turn-up License
HIPPA Privacy & Security
Education Harbor College Harbor City, CA
1974 – 1975; 1982-1983 Computer Science
References are available on request