BPR is a process that radically redesigns business processes to achieve dramatic improvements in critical performance measures like cost, quality, and speed. It eliminates inefficiencies like slack, sub-optimization and lock-in effects by taking a clean-sheet approach to ask why each process exists and how it can be redesigned to better meet customer needs. The objectives of BPR are to improve quality, speed of customer service and customer-supplier relationships through a focused, objective-driven approach that provides benchmarks for measuring process performance.

5. – Set of inter related work activities characterized
by specific inputs that produce specific Customer
Focused Outputs.
– Gaps formation
– Sub Optimization

6. • Lock In Effects
– A Lock In occurs when an action is fixed to such
an extent that it continues despite its short
comings.
• BPR eliminates Lock In by asking
what exits and why it exists?

7. • BPR is a Reverse Design Process.
• The operational objectives are:
–Improve quality
–Speed of customer service
–Enhance Customer supplier
relationships

8. • Specific Objective Driven BPR accomplishes
two important features:
– The BPR effort remains focused.
– Provide measurement benchmarks for the
process.

9. • Presence of Slack within an Organization.
• Eliminating slack, BPR allows for radical
improvements

10. • Layoffs and Early Retirements
• Work Rationalization:
– No Job Security
– Employee Responsible for learning new skills
– Being Innovative
– Doing more with less