This document outlines steps for building an effective learning program. It discusses assessing needs, developing learning objectives, designing the program, implementing training, and evaluating performance. Key points include spending 80% of effort on needs assessment and objectives to focus training on addressing organizational pain points. Adult learning theory and techniques like serious eLearning are important to consider in design. Coaching after training is also highlighted as critical for providing real-time feedback to help trainees apply their new knowledge on the job. The overall goal is to increase training effectiveness beyond its typical 36% rate.