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1
B2B TRENDS
F O R T H E
C O N T R A R I A N M A R K E T E R
Hi, I’m Jon Lombardo
2
FOLLOW ME ON LINKEDIN
3
How
We Think
About Trends
Our Trends Are
Contrarian By Design
ContrarianConsensus
Wrong Right
Source: Howard Marks 4
Our Trends Are
Actionable Today
“The future is already
here — it's just not
very evenly distributed.”
– William Gibson
5Source: William Gibson
6
START
WITH WHO
Most Marketing Today Is
*Not* Customer-Centric
of buyers say
advertising is relevant
to them3%
7Source: Infolinks study on “banner blindness”
only
Real Customer-Centric Marketing Is
Radically Individualistic
Source: Netflix Blog On “Artwork Personalization” 8
That Means Even The Smallest Detail Is
Informed By Data
9
ROMANTIC
COMEDIC
Source: Netflix Blog On “Artwork Personalization”
Conversely, Most B2B Personas Are
Informed By Guesswork
Rachel
From Research
Sarah
From Sales
Peter
From Procurement
10Source: Your Guess Is As Good As Mine
Artificial Intelligence
Engagement
Machine Learning
Malware
Phishing
Security Hacker
Risk Management
0 1400400 1000
Enter “The Netflix Era”
By Starting With Data-Driven Personas
TRENDING CONTENTWEBSITE DEMOGRAPHICS
11Source: LinkedIn
12
FIRST
TO MIND
Being First To Market Isn’t Enough
Source: 22 Immutable Laws of Marketing
Altair 8800 Apple
13
MARKETSHARE
BRAND AWARENESS
0% 10% 20% 30% 40% 50%
40%
20%
0%
60%
Source: American Marketing Association Study, “How Brand Awareness Aids Profitability”
Unless You Are Also First To Mind
14
If You Can’t Be First To Mind,
Invent A New Category
Lindbergh Earheart
Source: 22 Immutable Laws of Marketing 15
Emerging
Awareness
Strong
Awareness
Weak
Awareness
No
Awareness
Find “First To Mind” Opportunities
ENGAGEMENT
REACH
High
100%
High
100%
Low
0%
Low
0%
HEALTHCAREVALUE-BASED CARE
16Source: LinkedIn
17
THE
ORIGINALITY
DELUSION
Marketing Is Obsessed With Newness
CREATIVE
BRIEF
NEVER BEEN
DONE BEFORE
NEVER BEEN
DONE BEFORE
NEVER BEEN
DONE BEFORE
NEVER BEEN
DONE BEFORE
NEVER BEEN
DONE BEFORE
NEVER BEEN
DONE BEFORE
NEVER BEEN
DONE BEFORE
NEVER BEEN
DONE BEFORE
NEVER BEEN
DONE BEFORE
NEVER BEEN
DONE BEFORE
18Source: All Creative Briefs
But New Isn’t What Sells
2009
19Source: The Drum, “Why Research Shows You’re Better Off With Your Existing Ad Campaign”Source: The Branding Journal, ”What To Learn From Tropicana’s Redesign Failure”
new ad campaigns
outperform old campaigns
1 5
only
in
What Sells Is Relevance + Familiarity
63%
34%
RELEVANCE
ORIGINALITY
What Do CXOs Want From
Thought Leadership?
20
2x
Source: LinkedIn + Edelman Research, “How Thought Leadership Impacts B2B Demand Generation”
Don’t Sell “Original,” Sell “MAYA”
21Source: Raymond Loewy, “MAYA Principle”
MOST ADVANCED, YET ACCEPTABLE
In B2B, That Means
Investing In A Familiar Franchise
22Source: LinkedIn
23
24
Marketers Have Chosen To Imitate
The Newspaper Model
24
Hollywood Has A More Profitable Approach:
The Blockbuster Model
25
In 2016, Disney made only 13
films, including the top four
highest grossing films of the year.
1. Hollywood Tells Fewer Stories
Captain America: Civil War ($1.15 B)
Zootopia ($1.02 B)
The Jungle Book ($955.6M—$1B)
Finding Dory ($916.4M—$1B)
26
2. Hollywood Tells Older Stories
27
3. Hollywood Sells Total Merchandising
Source: Revenues & Profits, “Understanding Disney’s Business Model” 28
The Blockbuster Formula Works In B2B
29
MQLNO YES REVENUESALESNURTURE
BLOCKBUSTER
Blockbusters Build Brand + Demand
30
31
YOU ARE WHAT
YOU SIGNAL
Which Ad Looks
More Expensive?
32
Signaling Explains
Why Expensive Advertising Works
“The fact that a product is heavily
advertised -- regardless of its
message -- is evidence to the
consumer that the quality of the
product is high.”
33
That’s Why Companies Like Apple
Only Buy The Most Expensive Inventory
34
And Yet, Most Media Buyers Want
The Cheapest Inventory Possible
35
So Are Your Ads Reassuringly Expensive,
Or Worryingly Cheap?
36
THE WAR ON
BRAND
Brand Marketers Are
Losing The Budget Battle
2007
47%
2016
72%
38Source: IPA Study, Marketing Effectiveness In The Digital Era
Direct Response Wins In The Short-Run,
But Brand Wins In The Long-Run
Source: IPA Study, Marketing Effectiveness In The Digital Era
70%
60%
40%
10%
30%
0%
50%
20%
0 — 6 7 — 18 19 — 30 > 30
CAMPAIGN DURATION
Months
ACTIVATION EFFECTS
MARKET SHARE EFFECTS
39
% REPORTING
VERY LARGE
EFFECTS
This War Isn’t Worth Fighting,
Negotiate A Truce With The “60:40 Rule“
% ACQUISITION
BUDGET
# OF VERY
LARGE EFFECTS
10
8
6
2
4
0
0 20 40 60 80 100
40Source: IPA Study, Marketing Effectiveness In The Digital Era
ACQUISITION
ONLY
0.2%
Source: LinkedIn Data
1.5%
1.0%
0.5%
0.0%
BRAND &
ACQUISITION
1.2%
Conversion Rate
Synchronize Brand And Demand
To Optimize Performance
41
42
How
Can I Apply These
Trends Today?
1 ​Build dynamic personas using 1st party data.
2 ​Be first to mind among potential buyers.
3 ​Appreciate that old ideas often outperform new ideas.
4 ​Develop blockbuster franchises to breakthrough.
43
5 ​Reach those audiences in premium contexts.
6 ​Balance short-term and long-term ROI with the 60:40 rule.
44
The Future of B2B Marketing: Trends and Implications for Marketers

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