B2B buying has changed. Now more than ever, sales teams need visibility into their target account’s behaviours long before a lead ever raises their hand. Unlocking these hidden signals has become paramount to modern pipeline building and revenue generation. If revenue teams are blind to who’s researching their products and competitors, to which accounts are visiting the website, or which buyers are responding to marketing campaigns, then they risk losing opportunities to competitors.
This session will show you how to create an outbound sales engine that will win business from target accounts before your competitors have an opportunity to say hello.
But first, what is ABX?
Account-Based Experience (ABX) is a go-to-market strategy that uses data and insights to orchestrate relevant, trusted Marketing and Sales actions throughout the B2B customer lifecycle. This is the next evolution of ABM and uses all the best practices of a Customer Experience strategy.
Most importantly, this is a GTM strategy - A fundamental strategy that spans all your go-to-market efforts; not a simple campaign or tactic.
Data and insights is key - Using research and AI to identify when and how to engage with your accounts and what to say.
It helps your brand stay relevant and trusted because it engages business buyers in a trusted way, on their own terms
It involves an orchestrated process between Marketing, Sales and all customer-facing teams.
And it touches all aspects of the full customer journey, from brand to post-sale expansion.
Why should my organisation adopt an ABX approach?
In most sales cycles you have at least 6-10 People in an average buying committee
With ABX, we’re reaching out to everyone in the buying team — up to 10 people on average — with targeted messaging based on their roles and where they are in the buyer journey.
ABX gives you the insight into those magic moments, so you know when it’s the right time to engage. And insight is really key here as much of that buyer journey is done anonymously and I’ll share some stats to validate that”
12 is the average number of searches prospects perform before engaging on a brand’s website
70% of buyers fully define their needs on their own before engaging with a Sales representative.
44% of buyers identify specific solutions before reaching out to a seller
So ABX resolves this dilemma by using AI to identify when buyers are showing intent and engagement across first and third-party platforms — which in turn tells us what topics will be most relevant.
Questions
How do you get sales bought into an account-based approach?
As a sales rep, how could this data and insight help accelerate my deals?
Can you share some examples of how your team uses Demandbase to build pipeline?