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Delwin Arikatt
Delwin Arikatt
NegóciosTecnologia
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Total Quality Management: A Continuous Improvement Process
What is Total Quality Management? ,[object Object],[object Object],[object Object],[object Object]
TQM is a comprehensive management system which: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
TQM beliefs ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Deming’s Fourteen points for Total Quality Management. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Deming’s Fourteen points for Total Quality Management. ,[object Object],[object Object],[object Object],[object Object],[object Object]
Deming’s Fourteen points for Total Quality Management. ,[object Object],[object Object],[object Object]
The Deming Theory of Management is a Management philosophy based on four principles: ,[object Object],[object Object],[object Object],[object Object]
Deming compiled a list of seven deadly diseases that have inhibited change in style of management. ,[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object]
Characteristics of Successful TQM Companies ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Quality principles that successful TQM companies recognize ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Additional goals include: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What are the Benefits of TQM?
For Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
For Employee ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Pitfalls Successful TQM Companies Must Avoid ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Steps in implementing TQM
[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
CEO and senior management roles are . . .
3 Create a Steering Committee ,[object Object]
Steering committee roles are . . . ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The steering committee handles a problem by . . . ,[object Object],[object Object],[object Object]
4 Outline the Vision Statement, Mission Statement, & Guiding Principles Establishing guiding principles ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Sample Vision Statement ,[object Object],[object Object]
Sample Mission Statement ,[object Object],[object Object]
Walbridge Aldinger’s Quality Objectives: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Sample Guiding Principles ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
5 Prepare a Flow Diagram of Company Processes
6 Focus on the Owner/Customer (External) & Surveys ,[object Object]
Several areas to survey are: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The six principal elements of owner/customer satisfaction are: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Surveying the customer Successful TQM companies have asked their owner/customers the following questions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Surveying the customer Successful TQM companies have asked their owner/customers the following questions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
7 Consider the Employee as an Internal Owner/Customer ,[object Object],[object Object],[object Object],[object Object],[object Object]
8 Provide a Quality Training Program ,[object Object],[object Object]
 
 
 
 
 
 
 
How are management and other employees trained? In order to implement the training mentioned above, the following process should be undertaken: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
9 Establish quality improvement teams Quality improvement teams focus on . . . ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Good QIT member qualities are . . . ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
10 Implement Process Improvements ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The structure approach to process improvement ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Process Improvement
11 Use the Tools of TQM
12 What are the benefits of TQM? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
 
 
 
The high cost of poor quality Facts to consider when counting the high cost of poor quality are: ,[object Object],[object Object],[object Object],[object Object]
Four types of quality cost ,[object Object],[object Object],[object Object],[object Object]
Summary ,[object Object],[object Object]

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