1. Deepak
F-1st 299 Madangir Dr. Ambedkar Nagar New Delhi
E-mail: deepakmalhotra199082@gmail.com
Mobile: 9811525530
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PRÉCIS
 A dynamic, result-oriented professional with 6.5+ years of experience in F & B
Operations. Presently designated as Restaurant Manager PHD Gwalior.
 Proficient in managing daily restaurant operations entailing staffing, controlling food &
beverage cost, maintaining inventory process and upkeep of restaurant within the set
budget.
 Adept at providing service operations; understanding clients’ requirements and providing
services accordingly. Leading teams to ensure the accomplishment of service
deliverables.
 Resourceful at evolving effective procedures, establishing service standards, and
operational policies with proven ability in reducing operational costs through effective
cost control measures.
 Possess a focused, customer-oriented approach with excellent relationship management
skills and efficiency in dealing with clients across the industries.
 Ability to lead, mentor & motivate the team. Keen planner & strategist with a detailed
oriented approach.
WORK EXPOSURE
Organization: Barista Coffee Company Ltd. (Lavazza Group).
Designation: Chief Brew Master
Role: Shift In charge
Responsibility & Accomplishments:
 Responsible for the Shift handling and allocating the team to perform during operation.
 Responsible for smooth operation, friendly service and maintaining high standard without compromising
quality.
 Responsible for training of new service staff, as well as all associates through buddy system and
demonstrating technical skills required of the job profile concerned.
 Ensuring quality service and related activities by implementation of the key concept table service in the
outlet. Contributing towards enhanced guest experience.
 Responsible guest satisfaction indices system of the outlet. Have achieved a high indices rating through
creation of better internal feedback system.

2. Organization: Devyani Internaitonal Ltd..
Since OCT 2010. PIZZA HUT
The Career Path
 Shift Manager (OCT 10 to March 13), at. PHD Malviya Nagar.
 Assitent Restaurent Manager (April 13 to Aug 14)at. PHD Malviya Nagar
 Now currently working as Restaurant Manager in PHD Gwalior
Key Deliverables
Sales/ Business Development
 Evolve market segmentation & penetration strategies to achieve targets.
 Business strategy planning & analysis for assessment of revenue potential & opportunities
so as to re-vamp, re-establish or set up new business sources to achieve planned targets.
 Implement value added schemes and managed corporate discount schemes for
customers.
 Provide the top management with a sales analysis on monthly basis to provide a general
direction to the store’s business.
Operations Management
 Administer daily restaurant operations entailing staffing, controlling food & beverage cost,
maintaining inventory process and upkeep of restaurant within the set budget.
 Determine production schedules and staff requirements necessary to ensure timely
delivery of services.
 Coordinate logistics and ensure that sufficient stocks of all materials are kept and stored
under the correct conditions.
 Sustain profitable operations through focus on budgeting, cost analysis & cost
optimization.
 Manage overall profitability of operations with strategic utilization & deployment of
available resources to achieve organizational objectives and operating standards.
 Handle operational functions like pre-shift briefings, duty roasters, shift management to
get the maximum outputs.
 Ensure appropriate security for employees and premises.
CRM
 Ensure customer satisfaction by achieving delivery of service quality norms.
 Strategize policies & procedures in the operating systems to achieve greater customer
delight.
 Generate a monthly report on the customer satisfaction levels/service failures and Client
suggestion forms.
Quality Assurance
 Oversee smooth & scheduled implementation of brand standards so as to minimize gaps
in actual vs required standards.
 Ensure compliance with the international standards laid by Yum Rest. International.

3. Recruitments/ Training & Development
 Interview, train, supervise & evaluate support staff within unit. Supervise & conduct
scheduling of support staff. Provide direction, motivation and training to the team
members.
 Organize various training programmes to enhance staff skill level and knowledge base.
 Competently managed a team of 22 Team Member's.
 Performed consistently on Balance Score Card parameters of People, Customer, and top
line, Bottom line.
ACHIEVEMENTS
 Achieved significant cost control through enhancement initiatives
 Played a major role towards enhancing company and client relationship.
 Played a major role in building up the sales by applying logical approach in door hanging,
paper inserting, making it more meaningful tool for increasing sales.
 Achieved highest CER 94% score in all over PHD
Educational Qualification
 Matriculation from CBSC.
 Intermediate from CBSC.
 Graduate from Ellim University
Supplementary Information
Date of Birth 01 May 1990
Languages Proficiency English, Hindi
Father’s name: - Mr. Mohan Kumar
Marital Status: - Single
Interest and Hobbies: - Watching and listening music
Nationality Indian
Religion Hindu
Deepak Kumar
9811525530