1. Dawn N. Nelson
10401 University Circle NW, Blaine MN 55434
Mobile: 763.898.8153
dndnelson1@gmail.com
SUMMARY OF SKILLS & EXPERIENCE:
• 12+ Years of Administrative Support Experience
• Advanced experience with Microsoft Word, Excel, Outlook and PowerPoint
• Excellent internal and external customer service skills with focus on building relationships across teams
• 6+ Years Business Continuity Plan (BCP) administrator
• Proficiency with HRG Travel System, Concur, and Time Tracker
• Managed department compliance
• Compiling information and preparing reports
• Ability to work independently and manage multiple priorities
• Ability to manage multiple calendars
• Strong organizational skills
• Experience handling confidential and sensitive information and issues
• Experience supporting business units with team members in multiple locations
• Administer and maintain SharePoint Sites
EXPERIENCE:
Point of Sale/Cashier, December 2016 - Current
Kohl’s, Blaine MN
POS/Cashier. Responsibilities include:
• Responsible for greeting customers
• Assist customers in a friendly courteous manner. Efficiently resolve customer’s questions and requests.
• Process customers’ purchases accurately and efficiently at the point-of-sale.
• Maintain a neat, clean and organized register area.
• Open and close the registers and counts out register drawers. Records appropriate information on the balance
sheet to prevent cash losses.
Business Initiative Analyst, June 2015 to January 2017
Wells Fargo Corporate Human Resources – Global Ethics & Integrity; formerly Ethics Program Office,
Minneapolis MN
EthicsLine Process and Reconciliation. Responsibilities include:
• Manage reconciliation process for EthicsLine/Sales Quality, EthicsLine/HR-ER, Sales Quality Monthly ICE Data
Base cases to mitigate risk for the enterprise
• Data mine all EthicsLine Review reports for Wells Fargo on a daily basis
• Execute the EthicsLine Report Reassignments during review on a daily basis
• Distribute TNWCALLS Email Box and provide various assistance with EthicsLine Reassignments, HR/ER
Questions, Investigator Requests
• Assist in the handling of EthicsLine Research Requests from Legal and HR/ER
• Administer and maintain the Business Continuity Plan
Administrative Assistant 4, March 2014 to June 2015
Wells Fargo Corporate Security – Enterprise Services, Minneapolis MN
EthicsLine Process and Reconciliation. Responsibilities included:

2. Dawn N Nelson Page 2
• Managed reconciliation process for EthicsLine/Sales Quality, EthicsLine/HR-ER, Sales Quality Monthly ICE Data
Base cases to mitigate risk for the enterprise
• Oversaw EthicsLine Import and Review of all reports for Wells Fargo on a daily basis
• Handled the EthicsLine Report Reassignments during review on a daily basis
• Maintained accurate file sizes on closed cases in ICE and Strongbox Data Bases
• Monitored the TNWCALLS Email Box – provide various assistance with EthicsLine Reassignments, HR/ER
Questions, Investigator Requests
• Assisted in the handling of EthicsLine Research Requests from Legal and HR/ER
• Created a report of Sales Quality ICE Data Base cases and validated the numbers on a monthly basis
• Confirmed Fraud Report on a monthly basis for SAS (Store Accounting Support Referrals)
• Administered second reviews of Quarterly Reporting
• Assisted with STAR (Security Trending Assessment Results) tasks and testing
Administrative Assistant 4, July 2007 to March 2014
Wells Fargo Corporate Human Resources - HR Policy & Employee Relations, Minneapolis MN
Provide administrative support to two managers and a team of policy and employee relations consultants.
Responsibilities included:
• Distributed and tracked EthicsLine Reports for HR related concerns that are reported on the system.
• Prepared monthly EthicsLine management reports for Corporate Security and reporting to the Board of Directors.
• Handled confidential and sensitive calls received on the Dispute Resolution phone line, and routing callers to the
appropriate Employee Relations team.
• Executed complex and sensitive inquiries from external and internal sources
• Administered and maintained SharePoint sites
• Coordinated online and teleconference training sessions for facilitators
• Balanced GL lines and researched issues; processed commercial card expenses for manager; approved team
commercial card expenses
• Travel arrangements - reservations for airline, hotel and car rental
• Scheduled meetings and teleconferences – booked rooms, ordered refreshments, lunches, equipment, supplies,
etc., when needed
• Ordered office supplies, computer hardware, and software
• Project coordination support – scheduled meetings, prepared agendas, distributed meeting materials, and coordinated
communication with participants/attendees
• Provided Administration support to the Salary Continuation Pay Plan (SCPP) Claims and Appeals process.
• Provided Administration support to the Corporate Hire Date Escalation process.
• Administered and maintained the Business Continuity Plan
Administrative Assistant 2, April 2007 to July 2007, January 2003 to November 2005
Wells Fargo Corporate Human Resources - Employee Assistance Consulting, Minneapolis MN
Provided administrative support to a manager and team of EAC consultants. Gathered data for reporting, provided
team with resources for development, managed complex and sensitive calls from team members seeking Employee
Assistance services; referred callers to available EAC consultants.
Administrative Assistant 3, November 2005 to December 2006
Wells Fargo Home Mortgage, Minneapolis MN
Provided administrative support to a team of 20+ managers – duties included producing daily team production reports,
managing monthly service score reports, coordinating team member events, conduct compliance activities.