Resume

1. Dawn A Chapman
11550 SW 14th
St. ◊ Beaverton,OR97005
503.547.3890 ◊ d.chapman417@yahoo.com
Experience
Administrative Supervisor
Aesthetic Medicine
Lake Oswego,OR - February2009 to present
 Oversees,andperformsclerical andadministrative supporttasks
 Assures that all departments are fully functioning during employee absences
 Assuring office is stocked with necessary tools for functionality
 Sets up scheduling software to facilitate multi-department scheduling
 Training employees on software used by Aesthetic Medicine
 Developed and update standardized forms including treatment sheets, fee sheets, consent forms and patient
intake forms
 Management of interns including interviewing, task delegation, and scheduling
 Advocates for exceptional interns for permanent employment with Aesthetic Medicine
 Assisted in the successful accreditation of two facilities
 Examines and submits multiple patient charts to outside source for objective, evidence-based independent
medical review
 Provides financial reports to business manager showing productivity of sales staff
 Creates binders with information regarding the policies and procedures for each department
 Included in staff Quality assurance meetings where changes to policies and employee reviews are
discussed
 Resolves patient issues and determine action in cases of dissatisfaction
 Procures patients for KATU, AMNW television segments where results of recent procedures are significant
 Assists in company fundraisers including Oregon Humane Society, Susan G Komen-race for the cure and
The American Cancer Society-relay for life
 Schedules anesthesia using an on-line program for multiple plastic surgeries per month
 Performs an unanticipated, in-house chart audit to assure standardization and accuracy of charting
 Take calls from home and make changes to schedule from personal computer when unanticipated changes to
the schedule need to be made prior to opening
 Promotes employee satisfaction by spearheading employee appreciation days and employee potlucks
Medical Insurance Billing
Dr. Peter Guzy, UCLA
Santa Monica, CA 1995-2002
 Medical coding and billing for busy cardiology office at UCLA
 Processing of insurance and patient payments
 Scheduling appointments
 Data entry
Education
L.A.C.C. (Los Angeles Community College)
Courses in Medical Insurance Billing
Medical Management courses
Skills
 Excellent verbal and written communication skills
 Ability to mentor large or small groups
 Skilled in creating forms used by entire company
 Ability to develop policy and procedures
 Create databases and procedures for Aesthetic Medicine
 Maintain confidential and sensitive information
 Effective problem prevention and problem solving skills
 Appreciation of grammar and spelling

2.  Adept with computers and standard computer programs (ie: Word, Quickbooks, Excel, etc)