1. DAVITA DE GRACE
degracejrs@gmail.com
3716 Belden St. 916-612-9533
Sacramento, CA
SUMMARY OF QUALIFICATIONS
I’m a creative, organized, problem solver, able to adapt and communicate effectively
with customers and co-workers with the ability to multi-task. I am trustworthy with
a great work ethic; in addition I am knowledgeable in all aspects of the
administrative and customer service profession.
EXPERIENCE
Hyatt Regency Front Office Agent
1201 L. street 06/15-Current
Sacramento, CA
Greet guest during check in check out process. Answer all inquiries over phone,
corresponding emails and entire stay. Hotel operator as needed, heavy phones,
transferring to multiple departments, updating reservations, performing light
office duties and radio dispatch as needed.
Hyatt Place Front Desk/Night Manager
220 Conference Center Drive 12/13-06/15
Roseville, CA
Greet guest while performing the check in and check out process. Handle a multi-
line phone system answering all inquiries. Prepare, set up and maintain the
breakfast buffet, along with lunch and dinner menu service upon request for
guest and employees. Make to order Starbucks beverages with fresh bakery
items. Clean and maintain host stand equipment including computers, printers,
copy machines, and a variety of professional kitchen equipment. Ordering all
food, beverage and housekeeping products for property, updating inventory on a
weekly basis. Night Audit Manager when needed. Running audit reports, batch
reports and expense reports in regards to hotel productivity and ensuring timely
rollover of all systems.

2. Majestic Restaurant and Lounge Assistant Manager
2355 Arden Way 10/07-01/11
Sacramento, CA
General restaurant duties such as host, cashier, cook and bartender. Assistant
managerial duties consisting of but not limited to running batch reports for
credit /debit entries and other general accounting purposes, maintained till, and
inventory. Trained service staff to enhance customer service in regards to food &
beverage service, also increased profits through suggestive selling.
Sunny Day Child Care Child Care Assistant
110 Battle Creek Cir 01/05-06/07
Sacramento, CA
Assist in interviews for new enrollment; arrange activities for children ages 4
mo. - 12 Years of age. Arrange children’s files, assisted school age children with
homework, transport children to and from school, attend childhood education
classes along with First Aid and CPR certification.
HAIR STYLIST (Specializing in Braiding) Self Employed
Greater Sacramento area 1997-Present
Travel toclients homes to braid hair in various styles and sizes.
SUPERVISION/TRAINING
Supervised, scheduled, and motivated a small staff of employees, trained service
staff to enhance customer service and quality assurance.
Conducted training with new employees on various company databases.
Trained on global and local reservation systems during hotel software upgrade.
EDUCATION
Grant High School Diploma received 06/1998
Educational Business Microcomputers Certificate received 02/2000
(Microsoft Software training)
CPR FIRST AIDE CERTIFIED
REFERENCESAVAILABLE UPON REQUEST