Current resume - Looking for an opportunity for the next 20 years with a solid company providing a high degree of customer satisfaction.

1. DAVID R. OSMAR
303 River Ridge Dr. Georgetown, Texas 78628 * renman303@gmail.com * (512) 818-2221
Profile Summary
Veteran with strong global communication, organization and negotiation skills in Sales/Customer
Relationship Management. High degree of analytical ability; multitasking and liaison operations.
Key Accomplishments
 Customer “Rep of the Year” 4 times by 3 separate customers over a 3 year period, by driving
marketing initiatives that established business standards and competitively positioned
company products in the marketplace.
 Five years’ experience working with Salesforce.
 Senior Project Manager and Team Lead of 15 internal team members, field service installers,
and third party vendors, installing Wi-Fi “Hot Zones” in cities and stadiums across the U.S.
 Department Manager of 23 CCIE Engineers and Project Managers coordinating “Transition
Teams” handling new customers signing on, developing process, order confirmation, and test
acceptance procedures for each individual customer. Budget, forecast and projections averaging
nearly 50% of the company monthly profits.
 Project Manager-The Home Depot, WAN monitoring; finished on time/under budget, saving
AT&T $3million in fines.
 First Hotel in North America to go wireless for internet access. Implemented upgrade of
$485,000.00 in NorTel telephone switch and Meridian voice mail systems. Equipped hotel-wide
Ethernet for all guestrooms, T1 line and fiber optics backbone for Internet access.
Summary of Qualifications
 20 years of management experience
 15 years Excellent Customer Relationship Management and Public Relations.
 Strong global communication, organization and negotiation skills.
 High degree of analytical ability and understanding of liaison operations.
 Implementation of forecast and projections for enhanced quality and efficiency.
 Streamlining of daily operations with focus on cost savings.
 Experience with Microsoft PowerPoint, Word, and Excel
 Conversational knowledge of: Italian, German, Korean and Spanish.
Experience
2014-Present: AIM-Artist Integrity Management / Studio-“G”
Principal – Artists & Repertoire/Customer Relationship Management
 Artist Relations and Repertoire with partner music companies representing companies with Artist
or Educational Endorsers of equitable musicians.
 Astute in day to day management, booking, formulation of Electronic Press Kits, web site design,
in house recordings and videos as well as photography/videography.
2011-2014: Vollrath, LLC. – Sheboygan, WI
District Manager-Central and West Texas
 Customer accounts totaling $6.5M.
 Customer “Rep of the Year” 4 times by three separate customers.
 Drives marketing initiatives, competitively position products in the marketplace.

2.  Extensive technical expertise and strong leadership skills for developing products that meet
customers’ needs and accomplish our company’s strategic goals.
 Collect customer and competitive intelligence, analyze market trends to identify business
opportunities that maximize revenue and profit potential for product lines.
 Establish objectives, monitor and measure performance and results, and provide training and
assistance to distributors in the selling of these products.
 Prepare cost of ownership and strategic direction & plan for new product rollouts.
 Participate in trade shows, as required and deemed beneficial.
 Trainer to dealer/distributor, salespeople, and buyers to strengthen brand.
 Develop relationships with major end users.
2010-2011 AT&T Wi-Fi Services. – Austin
Senior Project Manager-Operations
 Senior Manager/Team Lead/Liaison of 15 internal engineers, all field service and third party
vendor’s installers for Wi-Fi “Hot Zones” in cities and stadiums across the U.S.
 Established Processes across internal organizations, Business Requirements Documents and
Critical Paths for AT&T entities.
 Setup lease negotiations, site surveys, deployment, installation and on-going monitoring of Wi-Fi
Hot Spots.
 Set up Operations Metrics to present a clear and concise goal for each new customer.
 Assists customer with escalations within and across departments.
2002-2010 Nonna’s Cucina – Georgetown
Owner/Executive Chef
 Designed, implemented and oversaw construction of sandwich shop into Williamson County's
only Multi-Star Italian/Mediterranean restaurant.
 Oversee all day-to-day operations including; forecasting, inventory, scheduling, taxes, cost
control, payroll, advertising, and guest relations.
 Executive Chef; established menus, set pricing, and training of all staff.
 Innovative “Fusion Nite”. Accolades from Austin American Statesman & Bon Appétit Magazine.
1999-2002 NetSolve, Inc. – Austin
-Customer Relationship Manager for Channel Partner Broadwing
-Department Manager, Customer Engineering – Custom Accounts/Frame Relay Plus
-Project Manager/Lead Implementation Engineer
 Coordinate Processes as Professional Project Manager between channel partner and NetSolve.
 Establish internal processes relating to scenarios presented by channel partner.
 Set up Operations Metrics to present pass/fail rates and percentages of each individual request.
 Provide clear and precise meeting minutes to all parties during conference calls.
 Liaison between channel partner and all third party vendors.
 Notate improvements for shipment of equipment destined for end users.
 Assists customer with escalations within and across departments.
Education
 ACC/Texas State University–Bachelor of Business Admin./Management Pursuant (3.7gpa):
 University of Maryland – Mathematics concentration
 USAF Technical School, Computer Science
 Lockheed Missiles and Space Co. L-245/RIM Program
 Novell Engineering, CNI Certificate
 PMP Boot Camp