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Semelhante a 10.3 Monitor Communication
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10.3 Monitor Communication
- 2. Monitor Communications Coincides with PMBOK 10.3 Process Group and Knowledge Area Mapping Knowledge Areas Initiating Planning Process Group Executing Process Group Monitoring and Controlling Process Group Closing Process Group 4. Project Integration Management 4.1 Develop Project Charter 4.2 Develop Project Management Plan 4.3 Direct and Manage Project Work 4.4 Manage Project Knowledge 4.5 Monitor and Control Project Work 4.6 Perform Integrated Change Control 4.7 Close Project or Phase 5. Project Scope Management 5.1 Plan Scope Management 5.2 Collect Requirements 5.3 Define Scope 5.4 Create WBS 5.5 Validate Scope 5.6 Control Scope 6. Project Schedule Management 6.1 Plan Schedule Management 6.2 Define Activities 6.3 Sequence Activities 6.4 Estimate Activity Durations 6.5 Develop Schedule 6.6 Control Schedule 7. Project Cost Management 7.1 Plan Cost Management 7.2 Estimate Costs 7.3 Determine Budget 7.4 Control Costs 8. Project Quality Management 8.1 Plan Quality Management 8.2 Manage Quality 8.3 Control Quality 9. Project Resource Management 9.1 Plan Resource Management 9.2 Estimate Activity Resources 9.3 Acquire Resources 9.4 Develop Team 9.5 Manage Team 9.6 Control Resources 10. Project Communications Management 10.1 Plan Communications Management 10.2 Manage Communications 10.3 Monitor Communications 11. Project Risk Management 11.1 Plan Risk Management 11.2 Identify Risks 11.3 Perform Qualitative Risk Analysis 11.4 Perform Quantitative Risk Analysis 11.5 Plan Risk Responses 11.6 Implement Risk Responses 11.7 Monitor Risks 12. Project Procurement Management 12.1 Plan Procurement Management 12.2 Conduct Procurements 12.3 Control Procurements 13. Project Stakeholder Management 13.1 Identify Stakeholders 13.2 Plan Stakeholder Engagement 13.3 Manage Stakeholder Engagement 13.4 Monitor Stakeholder Engagement
- 3. What is it? Monitor Communications is the process of ensuring the information needs of the project and its stakeholders are met. Why? The key benefit of this process is the optimal information flow as defined in the communications management plan and the stakeholder engagement plan. Monitor Communications Coincides with PMBOK 10.3
- 4. Overview • Monitor Communications determines if the planned communications artefacts and activities have had the desired effect of increasing or maintaining stakeholders’ support for the project’s deliverables and expected outcomes. • Monitor Communications may require a variety of methods, such as customer satisfaction surveys, collecting lessons learned, observations of the team, reviewing data from the issue log, or evaluating changes in the stakeholder engagement assessment matrix. Coincides with PMBOK 10.3 Monitor Communications
- 5. Monitor Communications Coincides with PMBOK 10.3 Inputs Tools & Techniques Outputs 1. Project management plan • Resource management plan • Communications management plan • Stakeholder engagement plan 2. Project documents • Issue log • Lessons learned register • Project communications 3. Work performance reports 4. Enterprise environmental factors 5. Organizational process assets 1. Expert judgment 2. Project management information system 3. Data analysis • Stakeholder engagement assessment matrix 4. Interpersonal and team skills • Observation/conversation 5. Meetings 1. Work performance information 2. Change requests 3. Project management plan updates • Communications management plan • Stakeholder engagement plan 4. Project documents updates • Issue log • Lessons learned register • Stakeholder register Inputs, Tools & Techniques, Outputs
- 6. Monitor Communications Coincides with PMBOK 10.3 10.3 Monitor Communications Project Management Plan Enterprise/Orga nization 4.3 Direct and Manage Project Work • Work performance information • Issue log • Lessons learned register • Project communications • Enterprise environmental factors • Organizational process assets • Resource management plan • Communications management plan • Stakeholder engagement plan Project Documents • Work Performance Report Project Documents Project Management Plan • Change requests • Communications management plan • Stakeholder engagement plan • Issue log • Lessons learned register • Project communications 4.6 Perform Integrated Change Control 4.5 Monitor and Control Project Work
- 7. Monitor Communications - Inputs Coincides with PMBOK 10.3 Project Management Plan Project Management Plan components include: • Resource management plan • Communication management plan • Stakeholder engagement plan
- 8. Monitor Communications - Inputs Coincides with PMBOK 10.3 Project Documents Project Documents include: • Issue log • Lessons learned register • Project communications
- 9. Monitor Communications - Inputs Coincides with PMBOK 10.3 Work Performance Data Work performance data contains data on the types and quantities of communications that have actually been distributed.
- 10. Coincides with PMBOK 10.3 Enterprise Environmental Factors The enterprise environmental factors that can influence the Monitor Communications process include: • Organizational culture, political climate, and governance framework • Established communication channels, tools, and systems • Global, regional, or local trends, practices, or habits • Geographic distribution of facilities and resources Monitor Communications - Inputs
- 11. Coincides with PMBOK 10.3 Organisational Process Assets The organizational process assets that may influence the Monitor Communications process include: • Corporate policies and procedures for social media, ethics, and security • Organizational communication requirements • Standardized guidelines for development, exchange, storage, and retrieval of information • Historical information and lessons learned repository from previous projects • Stakeholder and communications data and information from previous projects. Monitor Communications - Inputs
- 12. Monitor Communications – Tools & Techniques Coincides with PMBOK 10.3 Expert Judgement Expertise should be considered from individuals or groups with specialized knowledge or training in the following topics: • Communications with the public, the community, and the media, and, in an international environment, between virtual groups • Communications and project management systems
- 13. Monitor Communications – Tools & Techniques Coincides with PMBOK 10.3 Project Management Information System Project management information systems provides a set of standard tools for the project manager to capture, store, and distribute information to internal and external stakeholders with the information they need according the communications plan. The information contained in the system is monitored to assess its validity and effectiveness.
- 14. Monitor Communications – Tools & Techniques Coincides with PMBOK 10.3 Data Representation A data representation technique that can be used includes but is not limited to the stakeholder engagement assessment matrix, which can provide information about the effectiveness of the communications activities. This is achieved by reviewing changes between desired and current engagement and adjusting communications as necessary.
- 15. Monitor Communications – Tools & Techniques Coincides with PMBOK 10.3 Interpersonal and Team Skills Interpersonal and team skills that can be used for this process include but are not limited to observation/conversation. Discussion and dialogue with the project team helps determine the most appropriate way to update and communicate project performance, and to respond to requests from stakeholders for information.
- 16. Monitor Communications – Tools & Techniques Coincides with PMBOK 10.3 Meetings Face-to-face or virtual meetings are used for: • Decision making • Responding to stakeholder requests • Having discussions with suppliers, vendors, and other project stakeholders.
- 17. Monitor Communications – Outputs Coincides with PMBOK 10.3 Work Performance Information Work performance information includes information on how project communication is performing by comparing the communications that were implemented compared to those that were planned. It also considers feedback on communications, such as survey results on communication effectiveness.
- 18. Monitor Communications – Outputs Coincides with PMBOK 10.3 Change Requests The Monitor Communications process often results in the need for adjustment, action, and intervention on communications activities defined in the communications management plan. Change requests are processed through the Perform Integrated Change Control process. These change requests may result in: • Revision of stakeholder communication requirements, including stakeholders’ information distribution, content or format, and distribution method • New procedures to eliminate bottlenecks
- 19. Monitor Communications – Outputs Coincides with PMBOK 10.3 Project Management Plan Updates Any change to the project management plan goes through the organization’s change control process via a change request. Components that may require a change request for the project management plan include: • Communications management plan • Stakeholder engagement plan
- 20. Monitor Communications – Outputs Coincides with PMBOK 10.3 Project Document Updates Project documents that may be updated as a result of carrying out this process include: • Issue log • Lessons learned register • Stakeholder register
Notas do Editor
- This process is performed throughout the project.
- The impact and consequences of project communications should be carefully evaluated and monitored to ensure that the right message with the right content (the same meaning for sender and receiver) is delivered to the right audience, through the right channel, and at the right time. The Monitor Communications process can trigger an iteration of the Plan Communications Management and/or Manage Communications processes to improve effectiveness of communication through additional and possibly amended communications plans and activities.
- Resource management plan - The resource management plan can be used to understand the actual project organization and any changes through understanding of roles and responsibilities and the project organization charts. Communications management plan - The communications management plan contains the current plan for collecting, creating, and distributing information in a timely manner. It identifies the team members, stakeholders, and the work involved in the communication process. Stakeholder engagement plan - The stakeholder engagement plan identifies the communication strategies that are planned to engage stakeholders.
- Issue log - The issue log provides the project’s history, a record of stakeholder engagement issues, and how they were resolved. Lessons learned register - Lessons learned earlier in the project can be applied to later phases in the project to improve communication effectiveness. Project communications - Provides information about communications that have been distributed.
- Observation and conversation enables the project manager to identify issues within the team, conflicts between people, or individual performance issues.
- The communications management plan is updated with new information to make communication more effective. The stakeholder engagement plan is updated to reflect the actual situation of stakeholders, their communication needs, and their importance.
- Issue log - The issue log may be updated with new information on issues raised, their progress, and resolution. Lessons learned register - The lessons learned register may be updated with causes of issues, reasons behind the corrective actions chosen, and other communication lessons learned as appropriate. Stakeholder register - The stakeholder register may be updated with revised stakeholder communication requirements.