1. DAVID LUGO : (407)683-1379
720 Post Lake Place Apopka, FL : davidlugo787@gmail.com
SUMMARY OF QUALIFICATIONS
6 Years of experiences as a Freelance Technician in the IT technologic, Fully bilingual ( English , Spanish), 1 Year Experiences
in healthcare as data entry, customer service, worked MIS department Desktop/Technical Support Saint Luke Hospital located Ponce, PR.
Move in Orlando, FL to keep gain experiences, looking forward to work directly in a Technological Information Business.
TECHNICAL SUMMARY SKILLS
 Desktop/Technical Support
 Data Entry
 PC Rollout/Migration
 Virtualization Remote
 Freelancer Technician
 Upgrade Hardware/Software
 Setup Laptop/Desktop
PROFESSIONAL EXPERIENCE
Refresh Computer Longwood, FL (Only Temporary) 03/2015-03/2015
Retail Store/Warehouse
 POS
 Answer Calls
 Diagnostic Devices
 Scrap Electronic
 Repair Devices
 Inventory Online
IfixyourI Altamonte Springs, FL (Only Temporary) 12/2014-12/2014
Tech
 Customer Service
 Answer Phone
 Troubleshoot and repair smart phones
 Pos
AEI Altamonte Springs, FL
IT Assistance 11/2012-11/2014
 Troubleshooting Devices
 Migration Win XP/7
 Support desktop via Remote
 Upgrade Hardware/Software
 Active Directory
 Win Server 2008
 Microsoft Exchange Admin
 Voip Ext Setup List
 Inventory
 Domain Group Policy
 Team Viewer
 Ticketing System
 PC Rollout
 Network Setup LAN

2.  Backup Data weekly
 Repair Devices
 Maintain all data secure and updated
 Setup New OS and run test hardware/software
 Install Voip Phone and update
 Maintenance Devices with most update security patch’s
 Customer Service Representative
 Customer Services
 Prosite Business
 Document notes of customer to tech install
 Schedule installations
 Hotline issues troubleshooting
 Team work
 Organized data entry
CPR Cell Phone Repair, Altamonte Springs, Fl 03/2012-11/2012
Tech Support
 Customer service
 Answer phone calls
 Troubleshooting Devices Laptop, desktop
 Repair console games, iphones, blackberry, others
 Inventory
 Greet Customers
 POS
Saint Luke Hospital, Ponce, PR 03/2011 – 09/2011
System Analyst/Desktop Support Technician
 Audited all incoming desktops and laptops, including damage inspection, complete hardware reformatting and
troubleshooting, reconditioning and hardware/software installation and upgrade
 Manage and Organized inventory of devices
 Support Via VPN, Team Viewer
 Configuration VOIP
 Network Users
 Document/Follow-up hardware software issues
 Install/Upgrade OS( image, disk, etc)
 Tech Support
 Dispatcher
 Programmer installer
 MS Office
 Windows Xp/7 Migration
 Active Directory
 PC Rollout
 Travel Around different Health Care Department to fix issue of devices
 Migration Win XP/7 on all laptop, desktop
 Prepare all laptop desktop with all hardware/software required by clients
Gilberto A. Rodríguez M.D., Ponce, PR 01/2009 - 03/2011
PC technician Healthcare/ Sys Admin/ Tech Support
 Freelance technician

3. DAVID LUGO : (407)683-1379
720 Post Lake Place Apopka, FL : davidlugo787@gmail.com
 Troubleshooting hardware & software
 Support Via VPN
 Data Entry
 Windows System Administrator
EDUCATION
2011 INTERAMERICAN UNIVERSITY of PUERTO RICO Ponce Campus
BS Degree of Networking & Telecommunications