4. Me
Usability specialist
10 years in usability research
6 years in consultancy
Used to write a blog (goodusability.co.uk)
Took a „proper job‟ this year
BBC, British Museum, Schuh, Covestor, Share Centre,
lots of big banks (please don‟t hate me) etc. etc.
5. Skyscanner
Europe‟s most popular flight comparison website
60m+ sessions per month (site and apps)
25m+ app downloads
70 currencies and over 30 languages
Also cover hotels and car hire
Over 250 employees and growing very very fast
…and we‟re hiring UX people
www.skyscanner.net/jobs
6. What I do at Skyscanner
1. Usability testing
Design iterations
Live website and apps
International testing (not me yet)
2. Research
Travel planning needs and behaviour
Bury my head in analytics
3. Annoy everyone with my opinions
8. About Skyscanner
Little and often
Use meeting rooms (sometimes coffee shops) not labs
Around 6 participants per study (always target users)
Mostly use interview-based tasks
Promote observation over reports
16. Usability testing - top tips
Test the clarity of
information
Bad
“Is this information clear?”
Good
“Tell me about this flight so I know the information is clear”
34. Usability testing - top tips
Write pretend notes
Make a „Stuff to ignore‟ section but don‟t write
that on it
35. Usability testing - top tips
Make tasks very specific
Even when you don‟t need them to be
“Choose a destination, it doesn‟t matter where”
This is bad
