2. ABOUT US
OUR ACTIVITY AND KEY FIGURES FOR 2014
VEOLIA DESIGNS AND DEPLOYS CIRCULAR ECONOMY SOLUTIONS FOR WATER, WASTE
AND ENERGY MANAGEMENT TO IMPROVE EFFICIENCY FOR CITIES, INDUSTRY AND CITIZENS.
€23,880
millionrevenue
179,000
employees
on 5 continents
6.8 M
tons equiv. CO2
avoided and
15.3 M
tons equiv. CO2
reduced
39.3 M
MWh of renewable or
alternative energy
consumed
34%
of the company’s total
consumption
WATER WASTE ENERGY
Veolia – April 22, 2015 2
3. DANONE / FRANCE: share the
creation of value by optimised
management of water-energy-
waste resources on the Saint-
Just site (yoghurts and dessert
creams).
LE GRAND LYON / FRANCE:
provide driving water 1.3 million
inhabitants. Through an
intelligent network, manage the
data of 6,000 captors and use
the tele-surveys of 400,000
subscribers. And save
33,000 m3 of water a day from
260,000 m3 produced.
ABOUT US
REFERENCE CONTRACTS
SOUTHWARK, LONDON
/ UNITED KINGDOM:
produce heat and hot
water from local domestic
waste, or 120,000 tons a
year.
NOVARTIS / EUROPE:
Manage water, energy
fluids and valorise waste
on 15 sites in Europe with
20% of CO2 avoided.
NEW ORLEANS /
NORTH AMERICA:
process 682,000 m3 of
waste water per day in
two facilities and optimise
investments in the city
after Katrina.
REFAP PETROBRAS /
BRAZIL: valorise 74,000
barrels per year of oily
sludge in solid residues,
reused for coking, and
divide treatment costs by
two.
ECOPETROL AMERICA
/ COLOMBIA: process
water produced by
extraction of petroleum
while limiting its
environmental impact.
NESTLE / MEXICO:
Recover and reuse
1,600 m3 of water per
day contained in milk,
equivalent to the local
consumption by 6,400
persons.
ANGLOGOLD ASHANTI /
GHANA: process the
water from the gold mine
which produces
220,000 ounces a year,
managing resources in
water under extreme
weather conditions.
BP KHAZZAN / OMAN:
construct and operate a
plant providing 4,000 m3 of
processed water 2,000 m3
of drinking water per day
for the gas field with 300
wells.
TANGSHAN IRON &
STEEL / CHINA: process
waste water from the
coking plant and from a
natural gas liquefaction
plant. 60% of water
reused.
HONGWON PAPER /
KOREA: Produce
330,000 tons of steam per
year for the fourth South
Korean paper.
HAKONE / JAPAN:
manage two water
processing plants
(20,000 m3/day for 6,200
inhabitants) and a
pumping station for
5,000 m3 per day for
natural hot water.
BORÅS / SWEDEN:
Make this city a "zero
fossil fuels" pioneer
city.
IASI / ROMANIA: Extend
the urban heating
network by 16 km for 90
public buildings. 30%
energy savings, and
24,000 tons of CO2
avoided.
3
HUNTER WATER /
AUSTRALIA: managing
6 drinking water
treatment plants , one
recycling facility and 19
waste water treatments
plants for half a million
inhabitants.
SINGAPORE: ensure
cleanliness of the city and
cleaning of the canals of
the Singapore River.
Manage public parking lots,
parks and electric sub-
stations.
MERITT / CANADA:
valorise 307,000 tonnes
of biomass per year and
produce green electricity
for 40,000 households.
Veolia – April 22, 2015
4. VEOLIA, LEADER TO MEET
THE CHALLENGES OF THE 21ST CENTURY
4
Economic dynamism
and expansion of the
middle classes in emerging
countries
Development
of mega cities
More water stressed
areas
FOR
THE PLANET
Water demand is growing
twice as fast as
the population
Growing demand
for energy and raw
materials
Resource
depletion
CITIES
AND THEIR POPULATION
INDUSTRY
Universal access to essential services in constantly
growing and more complex cities
Energy efficiency
Development of a circular economy in urban
services and lifestyle
Increased sensitivity of people to consumption
and the need to conserve resources
Water, a strategic growth issue for some
industries and regions
The need to boost energy efficiency
for competitiveness
Integration of circular economy solutions in
production processes
CSR agenda, condition for business development
FOR OUR CUSTOMERS
Veolia – April 22, 2015
5. OUR MISSION “RESOURCING THE WORLD”
We contribute to increasing access to resources as well as
preserving and renewing them
DEVELOPING
ACCESS TO RESOURCES:
Veolia offers operational
solutions that consume fewer
environmental resources and
are more economically
efficient, so as to expand both
the potential and the accessibility
of the resources available.
PRESERVING
RESOURCES:
Veolia develops solutions
to conserve resources and
optimize their use, while
protecting their quality and
efficiency throughout the
usage cycle.
REPLENISHING
RESOURCES:
Veolia provides solutions
for creating new
“secondary” resources
that will gradually offset
the increasing scarcity
of natural “primary” resources,
generating new opportunities for
social and economic development
that protect the environment.
6. DECENTRALIZED ORGANIZATION
SERVING OUR CUSTOMERS
6
NORTH AMERICA
€2,020 million revenue
9,000 employees
LATIN AMERICA
€895 million revenue
14,100 employees
€23,880
million revenue
179,000
employees on 5 continents
FRANCE
€9,305 million revenue
53,000 employees
AFRICA
MIDDLE EAST
€1,810 million revenue
12,000 employees
EUROPE
€7,680 million revenue
65,300 employees
ASIA / OCEANIA
€2,170 million revenue
25,600 employees
Veolia – April 22, 2015
7. OUR ACTIVITIES
7
Management of the
global water cycle, from
production and distribution of
drinking water to the collection,
treatment and recycling
of wastewater.
Liquid and solid non-
hazardous and hazardous
waste management
Our expertise covers the
entire waste life cycle from
collection to recycling, leading
to the final recovery of waste
as materials or energy.
Energy efficiency, efficient
management of heating and
cooling systems, green energy
production, all unique expertise
for a sustainable world.
WATER
WASTE
ENERGY
Veolia – April 22, 2015
8. OUR ACTIVITIES
8Veolia – April 22, 2015
SUSTAINABLE
DEVELOPMENT
AND CUSTOMERS
COMPETITIVENESS
3,338
wastewater treatment plants
managed
4,455
water production plants
managed
59.6
million people connected to
wastewater systems
96
million people
supplied with water
WATER
42.8
million people provided
with collection services on
behalf of municipalities
31.3
million tons of waste
recovered as materials
or energy
730,000
business customers
655
waste-processing
facilities operated
52
million MWh produced
2.4
million collective housing
units managed
529
heating and cooling
netwoks managed
1,802
Industrial sites managed
ÉNERGY
WASTE
10. OUR SOLUTIONS
FOR GROWTH SECTORS (1/4)
10
Constantly growing in size and under
financial stress, cities must optimize the
management of their public services. As a
partner of cities, we are inventing new,
more efficient models.
In Washington DC in the United States, we
are improving the management of water by
sharing the value created. This new
model of partnership, thanks to crossed
public-private innovations, increases
efficiency and reduces expenses by 12
million dollars a year.
DIFFICULT-TO-
MANAGE
MATERIALS
INNOVATIVE
SOLUTIONS FOR
CITIES
Low-level radioactive waste, chemical products
and hydrocarbon derivatives, etc.: as certain
types of waste are hazardous for human health
and the environment, high level expertise
and non-standard equipment are needed for
their treatment.
For the city of Changsha in Hunan province in
China, Veolia is constructing a processing
centre (24h/24) for 80,000 tonnes of
dangerous waste per year which associates
energy valorisation, physical-chemical
treatment, solidification and storage.
Veolia – April 22, 2015
11. OUR SOLUTIONS
FOR GROWTH SECTORS (2/4)
11
Population growth: The rapid growth in
food needs and consumers’ growing
demands are placing pressure on the
industry. Veolia works with them to
reduce their environmental footprint
and contain their costs.
In Bjuv in Sweden, Veolia operates and
provides maintenance of the production
site in Findus. We are reducing by 15%
the costs of the utilities by lowering
energy consumption.
FOOD AND
BEVERAGE
INDUSTRY
OIL AND
GAS
The oil and gas industries sit at the crossroads
between major regulatory, societal, economic
and operational challenges. Veolia helps
ensure extraction is handled in an
environmentally friendly manner.
In Mailiao, for Formosa Petrochemical
Corporation FPCC, Veolia processes the
waters from the largest petrochemical site in
Taiwan, saving 60,000 m3 a day in raw water.
The Moving Bed Bio Reactor filtering
technology makes it possible to reuse 5,000 m3
a day.
Veolia – April 22, 2015
12. OUR SOLUTIONS
FOR GROWTH SECTORS (3/4)
12
Passenger liners, aircraft, trains, production
plants, oil platforms, etc.: Veolia provides
complete solutions for complex situations
while guaranteeing the market’s highest
standards.
In Bordeaux in France, Veolia is dismantling
for the French Navy the ex-Jeanne d’Arc
helicopter carrier, 9,000 tons and 182 metres
long. We valorise 90% of the materials
with total traceability of the waste in this
new branch which is respectful of the
environment.
DISMANTLING
INDUSTRIAL
FACILITIES
Veolia – April 22, 2015
13. OUR SOLUTIONS
FOR GROWTH SECTORS (4/4)
13
For economic, regulatory and
environmental reasons, mining effluent
treatment is a major challenge.
In Ghana, for Anglogold Ashanti, we
process waters from the Iduapriem gold
mine which produces 220,000 ounces of
gold per year. Under extreme weather
conditions, we manage water resources
with precaution, respecting the
environment.
MINING
INDUSTRY
A sustainable alternative to the current
production and consumption approach, the
circular economy is already a reality. Industrial
companies and local government authorities
are starting to produce alternative resources
and local supply loops are emerging.
In France, Castorama’s new kitchen counter,
co-designed and co-developed with Veolia,
is a product coming entirely from renewable
resources. This is the first time that a stratified
kitchen counter has been manufactured using
entirely recycled materials composed 35% of
wood and 65% of plastics.
CIRCULAR
ECONOMY
Veolia – April 22, 2015
14. OUR SOLUTIONS
INNOVATIONS FOR OUR TRADITIONAL MODELS
14
Continuously increasing needs for access to
water, wastewater treatment, services energy,
and waste, require ceaseless modernisation of
infrastructures and services. Veolia co-
constructs innovative solutions with its clients.
In Az Zour North in Kuwait, Veolia is constructing
a seawater desalination plant with a capacity
of 486,400 m3 of water a day, or 20% of the
country’s installed capacity. This installation
completes the one in Az Zour South, already
constructed by Veolia (136,000 m3 per day).
CO-CONSTRUCT
WITH OUR CLIENTS
In Chile, Veolia collects waste of the 284,000
inhabitants of Las Condes, the most dense
community in economic and financial activities in the
area of Santiago of Chile.
Veolia – April 22, 2015
15. OUR COMMITMENTS FOR SUSTAINABLE GLOBAL
AND REGIONAL DEVELOPMENT
15
IMPROVING
access to essential services
for all the populations we
serve, including the most
underprivileged, by offering
access conditions adapted
to local circumstances.
Our vocation of “Resourcing the world” is reflected in our commitments
to the sustainable development of people, regions and the planet,
in particular:
REDUCING THE
ENVIRONMENTAL
FOOTPRINT,
in particular through optimal
resource management and
reductions in CO2 emissions
contributing to combating
climate change.
PRESERVING
AND RESTORING
BIODIVERSITY
by maintaining and enhancing
the services provided by
ecosystems in the course of our
operations.
6.8 Mtons equiv. CO2 avoided
15.3 Mtons equiv. CO2 reduced
25%share of renewable or
alternative energies in the
Group’s energy production
Veolia – April 22, 2015
16. VEOLIA'S ONGOING COMMITMENT TO
PEOPLE, REGIONS AND THE PLANET
16
A UNIQUE NETWORK
OF RESEARCH AND
INNOVATION, matched
with operational innovation
throughout the organization.
An internationally recognised
scientific reference.
INNOVATION THAT
IS OPEN TO THE
WORLD through the
Veolia Innovation
Accelerator program to
identify, accelerate and
deploy the most innovative
environmental start-ups
and enhance services to
customers.
CUSTOMER-FOCUSED
INNOVATION: a closed-
loop innovation process
between R&D and operations
to deploy cutting-edge
ecotechnology as quickly
as possible.
850EXPERTS
worldwide
6RESEARCH
CENTERS
3 of them
specialized
220INTERNATIONAL
PARTNERS
278PILOT SITES
MORE THAN
2,000PATENTS FILED
3TRIAL
PLATFORMS
5RESEARCH
CHAIRS
Veolia – April 22, 2015
17. VEOLIA’S COMMITMENT TO ITS EMPLOYEES
17
A center of excellence with 15 world
specialists and 130 local correspondents
1/3 of the training hours devoted to health
and safety each day
Objective of reducing the accident frequency
rate by 10% per year
CONSTANT VIGILANCE:
improve safety and ensure occupational health within activities.
INTERNATIONAL COMMITMENT
Veolia signed the International Labor
Organization's Seoul Declaration recognizing
health and safety at work as a basic human
right in 2013.
COMPREHENSIVE MANAGEMENT
Veolia deploys a comprehensive and efficient
health and safety prevention management
system based on audit programs and
corrective action.
Veolia – April 22, 2015
18. QUALIFIED AND COMMITTED EMPLOYEES
SERVING OUR CUSTOMERS
18
An international network of training centers
and campuses in 10 countries, delivering
diplomas, certificates and authorizations
450,000 training courses provided in 2014
80% of employees received training in 2014
Over 7,000 graduations in 2014
Over 2,000 employees benefited from
geographical and functional mobility in 2014
Percentage of women in management: 25%
PROACTIVE TRAINING POLICY
Veolia trains Veolia is the principle of an
extensive training and skills development system
allowing Group employees to meet the
challenges of innovation and constant
development of its activities.
CAREER DEVELOPMENT FOCUSED ON
QUALIFICATIONS
Veolia's development in growth sectors requires
the renewal and expansion of knowledge
supported by personal career development.
COMMITMENT TO DIVERSITY
Veolia is a socially responsible employer and, as
such, must ensure non-discrimination and
mutual respect between employees. Respect for
diversity and equal opportunities is supported
internally by a policy and action plans.
GROUP VALUES SHARED BY ALL:
Responsibility, solidarity, respect, innovation and customer focus.
Veolia – April 22, 2015
19. 9 COMMITMENTS TO ENSURING SUSTAINABLE
DEVELOPMENT
19
1 SUSTAINABLY MANAGE
NATURAL RESOURCES
BY SUPPORTING
CIRCULAR ECONOMY
2
CONTRIBUTE TO
COMBATING
CLIMATE CHANGE
3
CONSERVE AND
RESTORE
BIODIVERSITY
4 BUILD NEW MODELS
FOR RELATIONS AND
VALUE CREATION WITH
OUR STAKEHOLDERS
5
CONTRIBUTE TO
LOCAL DEVELOPMENT
6 SUPPLY AND MAINTAIN
SERVICES CRUCIAL TO
HUMAN HEALTH AND
DEVELOPMENT
7 GUARANTEE
A HEALTHY AND
SAFE WORKING
ENVIRONMENT
8 ENCOURAGE THE
PROFESSIONAL
DEVELOPMENT AND
COMMITMENT OF
EACH EMPLOYEE
9 GUARANTEE
RESPECT FOR
DIVERSITY AND HUMAN
AND FUNDAMENTAL
SOCIAL RIGHTS
Veolia – April 22, 2015
20. Our experience: 160 years of
industrial history
Our organization: an integrated
group for sustainable growth
The Veolia Foundation
The Veolia Institute
APPENDICES
21. OUR EXPERIENCE:
160 YEARS OF INDUSTRIAL HISTORY
1853
FOUNDING
of Compagnie
Générale des Eaux
1853 – 1900
Drinking water is delivered
to cities to meet the
challenge of urbanization.
1900 – 1939
Wastewater services,
waste treatment and
access to energy
expand on a large scale.
1945 – 1992
Environmental services
provide support for
reconstruction and the
industrial growth.
1992 – 2013
A concern for sustainable
development gradually
emerges as a global
priority.
2014 - …
In the face of growing
scarcity, resource
management must be
reinvented to create a new
economic and social
dynamic.
2003
THE GROUP
is renamed
Veolia
Environnement
2014
THE NEW
VEOLIA
Resourcing the world
21Veolia – April 22, 2015
22. OUR ORGANISATION: AN INTEGRATED
GROUP FOR SUSTAINABLE GROWTH
22
An integrated group for greater agility
and performance:
a single Veolia per country, with
a management structure based
on 11 geographic zones,
cross-functional strategic departments to
bring us closer to our customers
and optimize our performance:
Innovation and Markets, Technical and
Performance.
THE VEOLIA EXECUTIVE COMMITTEE, A COHESIVE
TEAM DEDICATED TO DEPLOYING A COHERENT
STRATEGY :
Antoine Frérot,
Chairman and
Chief Executive Officer
Claude Laruelle,
Director of Global
Enterprises
François Bertreau,
Chief Operating Officer
Philippe Capron,
Chief Financial Officer
Jean-Marie Lambert,
Senior Executive
Vice President
Human Resources
Régis Calmels,
Senior Executive
Vice President Asia
Laurent Auguste,
Senior Executive
Vice President
Innovation and Markets
Estelle Brachlianoff,
Senior Executive
Vice President UK & Ireland
Philippe Guitard,
Senior Executive
Vice President
Central & Eastern Europe
Patrick Labat,
Senior Executive
Vice President Northern
Europe
Helman le Pas de Sécheval,
General Counsel
Veolia – April 22, 2015
23. THE VEOLIA FOUNDATION
23
ESTABLISHED IN 2004, THE VEOLIA FOUNDATION
SUPPORTS NON-PROFIT GENERAL INTEREST
ACTIONS THAT CONTRIBUTE TO THE FIGHT
AGAINST EXCLUSION AND ENVIRONMENTAL
PROTECTION:
Types of action: financial and skills-based sponsorship.
Three priority areas: development assistance and humanitarian
emergency, employment support and social cohesion,
environmental protection and biodiversity.
Employees involved:
Each project that is financially supported by the Foundation is
sponsored by one of the Company's employees.
The Foundation offers its partners as well as international
associations and institutions the skills of 600 volunteer
employees who belong to the "Veoliaforce" network for
humanitarian missions.
WWW.FONDATION.VEOLIA.COM/EN
1,350PROJECTS backed
since its creation
150HUMANITARIAN
emergency or
development
assistance
missions
Veolia – April 22, 2015
24. THE VEOLIA INSTITUTE
24
CREATED IN 2001, THE VEOLIA INSTITUTE IS AN
ENVIRONMENTAL FORESIGHT INSTITUTE:
International forum for discussion and exchange on issues at
the interface of society and the environment.
The Institute engages in prospective activities, partnerships
with universities, research organisations, field practitioners such
as members of NGOs so as to shed light on the environmental
stakes over the coming decades.
Its main tools:
International conferences
Two scientific journals: FACTS Reports and S.A.P.I.EN.S
Study partnerships
This original platform favours the company’s innovative
modes of interaction with civil society.
35PARTNER
ORGANISATIONS,
centres of
excellence,
institutions,
ministries,
funding agencies,
NGOs, think-tanks
350LECTURERS
for a total of
3,000
participants
In 6 different
countries
350ARTICLES
published
in 2 journals
S.A.P.I.EN.S
and FACTS Reports
WWW.INSTITUT.VEOLIA.ORG
Veolia – April 22, 2015