2006 KM World & Intranets presentation

1. Personal Knowledge Management (PKM) Dave Pollard KMWorld & Intranets 2005

2. Confessions of a CKO: My Story

4. From know- what collection just-in-case… acquire store disseminate add value synthe- size connect canvass apply … to know- who connection just-in-time PKM: The Model

5. From Contributing Know-What … to Harvesting Know-How PKM: The Strategy Users contribute best practices to large central content repositories for re-use to reduce costs Context-rich stories and conversations are automatically harvested from shared personal repositories to discover and learn From Central Content Management … to Personal Content Management Knowledge managers administer Intranets and create databases and websites for departments enterprise-wide Individuals administer personal databases and websites and share them peer-to-peer From Enterprise Application Training … to Personal Productivity Improvement Classroom and CBT training and newsletters teach users how to make effective use of central K/T/L resources Knowledge managers observe and advise individuals how to make more effective use of K/T/L resources on their desktop

8. Knowledge (Know- Who ) Canvassing & Connection Process Create simple process for network coordinators and others to use the Canvassing Lists & Templates to find people “who know about X” just-in-time Establish and distribute Canvassing Lists (e-mail groups) and create and distribute Canvassing Templates Identify & distribute Maps of Social Networks with appointed network coordinators Create one-click methods to make it easy to connect with people once you’ve found them

9. Know-How Harvesting Process Establish automated mechanism to regularly harvest and index this information centrally Create folders on each employee’s hard drive for ‘shareable’ knowledge, and ‘save as’ and ‘copy’ processes that encourage people to keep knowledge in these folders; launch internal weblog program Consider software that also automatically harvests content from e-mails Also create RSS and other automated and just-in-time peer-to-peer searching mechanisms to access this knowledge

10. Personal Content Management Process Develop RSS and other subscription and publication lists and processes for each Knowledge Worker Work with each Knowledge Worker to develop a ‘personal filing cabinet’ taxonomy of their knowledge that works for them Deploy Google Desktop or other desktop search tools Develop Personal Knowledge Management processes for groups and individuals

11. Personal Productivity Improvement Process Conduct one-hour face-to-face sessions: assist each Knowledge Worker to use knowledge & technology more effectively, answer questions, get immediate feedback. Pre-interview each Knowledge Worker to understand their job, what knowledge they use and how they use it. Pre-assemble file of possible improvement opportunities and ‘leave-behinds’. Compile a list of observations & additional needs for senior management attention.

12. What Needs to Change to Get PKM Accepted? Stories, ideas, advice ‘ Best practices’ What knowledge is most valued In networks In hierarchies Where power resides Management preoccupation What motivates people How knowledge flows What drives decision-making Ineffectiveness Inefficiency Personal satisfaction Promotion, raise Peer-to-peer through collaboration Top-down from ‘leadership’ Long-term resilience Short-term profits Tomorrow’s Businesses Traditional Businesses

14. Making Knowledge More Meaningful: Ten Interesting New Tools Visualizations

15. Making Knowledge More Meaningful: Ten Interesting New Tools Mind Maps and Concept Maps EcoLanguage

16. Making Knowledge More Meaningful: Ten Interesting New Tools Single Frame Presentations

17. Making Knowledge More Meaningful: Ten Interesting New Tools Next Generation ‘Weblogs’ Open Space Technology + Next-gen Wikis

18. Making Knowledge More Meaningful: Ten Interesting New Tools “ Crowd” Canvassing Tools Stories Cultural Anthropology

19. For More Information… Personal Knowledge Management - http://blogs.salon.com/0002007/stories/2003/05/02/businessPapersTableOfContents.html#06 MindMaps - http://www.innovationtools.com/resources/mindmapping.asp Stories & Narrative, and Tools Dealing With Complexity - http://www.cynefin.net/kbase.php The US Energy Visualization - http://eed.llnl.gov/flow/ The Wisdom of Crowds - http://blogs.salon.com/0002007/2004/11/15.html EcoLanguage - http://ecolanguage.net/ Open Space Technology - http://www.openspaceworld.org/wiki/wiki/wiki.cgi?AboutOpenSpace