This document summarizes a presentation about how DevOps engineers at Datadog provide customer support. Some key points discussed include: - Datadog got customers through word-of-mouth due to the quality of their product and support provided by DevOps engineers. - Datadog treats customers like they treat themselves by answering all questions thoroughly and making sure issues are fully resolved. - Engineers spend a week at a time helping with customer support to continuously learn. - Datadog uses a variety of tools like IRC, email, in-app chat, and social media to engage with customers and share information. - Metrics like response time, resolution time, and channel volume are analyzed monthly to improve support.