Presented for the Modern Workplace Summit Teams Day 2020 on how to grow your internal communities using Microsoft Teams

1. BuildingyourInternalCommunitieswithMicrosoftTeams
Collaboration from the
Trenches:
D’arce Hess MVP, PSM
Sr. Cloud Architect, CloudWay

2. D’arce Hess, MVP, PSM
@darcehess
Darce.Hess@cloudway.us
http://darcehessllc.com
https://www.linkedin.com/in/darcehess/
Office Apps and Services MVP
Sr. Cloud Architect, CloudWay

3. Getting Started with Microsoft Teams
Basic Teams Architecture
Governance
Customization Capabilities
Agenda

4. Microsoft Teams
Communicate
through chat, meetings & calls
Collaborate
with deeply integrated Office 365 apps
Customize & Extend
with 3rd party apps, processes, and devices
Work with confidence
enterprise level security, compliance, and
manageability

5. Three Phases
Get
Started Experiment Scale

6. Getting Started

7. Essential Roles
+ + +
EXECUTIVE SPONSOR PROGRAM MANAGER CHAMPIONS

8. Collection of people and tools used
towards a common purpose
Teams
Where work and collaboration happens
Channels
For private conversations or sub-sets of a
Team
Private Channels
Whatare…

9. When the audience is more Topic Focused.
When a new project is starting that will have a
limited or unique audience.
Create a Team
Teams are a great opportunity for a group of people to collaborate, share
information and access a wide range of applications they can use on a daily
basis.

10. Conversations are not relevant for everyone in
the General channel
Separate WorkstreamsCreate a Channel
Channels allow for teams to break up workloads or focus content and
conversations towards a sub-set of users within a Team. They are where the
work happens.

11. Content and chats are private or pose security
risks
Create a Private Channel
Private Channels create a new site collection and allow for content to be
stored completely separate from the rest of the Team.
Private Channels do not have all of the same features that come with a
regular Team or Channel.

12. Create Your First Teams
Get to Know Teams
• Getting Started
• How do I?
• Feedback
Support
• Executives
• Managers
• Team Leads
• End-Users
Teamwork Champions
• Best Practices
• Feedback & Support
• Program Leads
• Social Hub
Teams Implementation
• Adoption
• Business Engagement
• Early Adopters
• Feedback and Insights
• Security & Compliance
• Strategy & Planning
• Service Health
• Training

13. Experiment

14. Stepstosuccess
CREATE A
GOVERNANCE PLAN
DEFINE YOUR USE
CASES
SET UP FEEDBACK
CHANNELS
GET YOUR SUPPORT
STAFF ONBOARD
CREATE A CHAMPIONS
PROGRAM
WHO ARE YOUR
EARLY ADOPTERS?
1 2 3
4 5 6

15. Create a Champions
Program
• Be formally trained to increase their depth and
breadth of knowledge
• Be encouraged and empowered to guide,
teach, and train their peers
• Have consistent and positive reinforcement that
affirms the impact of their efforts
• Have a clear plan to execute

16. WHO CAN CREATE TEAMS
Who is the initial set of users? IT-Led or
Self-Service Creation?
Governance
TEAMS NAMING CONVENTIONS
Should there be consistency or search,
manual or automated?
GUEST ACCESS
Is there a need to collaborate with those
outside your organization?
APPROVED APPS
Do you have custom apps?
ARE MEETINGS INCLUDED
Is call quality and meeting quality on the
list to test?
LENGTH OF EXPERIMENT
How long is the initial roll-out before
going org wide and expanding?

17. Guest Access
• Enable in Teams Admin Center
• Access can be grated to existing Teams
Channels in Microsoft Teams
• Teams Admins can control which features
guests can and can’t use in Microsoft
teams
• Gives access permission to an individual
user

18. External Access
• Configure in Teams Admin Center
• No access to Teams or Teams Resources
• External users in other domains are allowed to
find, call, chat and set up meeting with you
• By default, all external domains are allowed,
with option to add allowed domains or
blocked domains

19. Use Case Scenarios
ENABLE
• Office Apps
• Hold Conversations in
Teams Channels
• Pins apps and
Documents for easy
access
• Document Versioning
EMPOWER
• Personal Apps to
organize notes and
tasks
• Send online and offline
messages
• Persistent Chat
EXTEND
• Chat and content
sharing for meetings
• Use video and apps to
enhance meetings
• Capture notes for
absent attendees

20. What Business Scenarios Do You Have?
As someone in… I want to… Using… I am successful
when…

21. Onboard Early Adopters
• Send an invitation email to them to invite
them into the community.
• Host a kick-off call to share with them the
goals and outcomes of the early adopter
program,
• Ensure access to the feedback channel of
your teamwork champions team and any
other internal social networking tools you
may use.
• Consider creating periodic surveys for them
to complete that will gather targeted
information.

22. Create Feedback
Channels UNDER 5,000
PEOPLE?
Use a Team
HAVE MORE
THAN 5,000
PEOPLE?
Try Yammer

23. Onboard Support Staff
• Foundations of Microsoft Teams
• Troubleshooting Teams
• Known issues list
• #ThisisTeams Introductory Webinar
• Enabling Microsoft Teams IT Pro course
Is your support team ready to help end-users and
support your business cases?
Resources to help them be ready for action

24. Scale

25. ORGANIZATIONAL
CULTURAL
INDIVIDUAL
Define Outcomes
TANGIBLE

26. Organizational
• Cultural transformation
• Employee retention
• Talent acquisition
• Social engagement
• Operational agility

27. Cultural
• Employee sentiment
• Employee recommendations
• Customer feedback
• Innovation measures (for
example, idea forum
contributions, hackathons,
product innovation engagements)

28. Individual
• Use of desired tools
• Employee morale
• Employee productivity
• Employee engagement
• Idea generation

29. Tangible
• Customer experience impacts (faster
service, reduction in service incidents,
customer referral/loyalty program
participation)
• Cost savings
• Revenue generation
• Data security
• Process simplification
• Retirement of legacy systems

30. Remote Workers

31. Stay in Touch
• Using Calling from Approved Teams Devices
• Co-Author Documents in real-time with colleagues
• Send Praise to each other
• Use Announcements to keep the Team up-to-date
• Mobile App for those on the go.

32. Co-Authoring
Work on documents together without the
email hassle in real-time editing.
Communicate with colleagues using chat
while in the document

33. Customization
Capabilities

34. What can you Do?
Apps
Create custom apps for firstline workers or
line-of-business processes
Integrate PowerApps
Templates
Create consistent experiences for new teams
creation
Bots
Engage users with QnA bots, chat bots, and
line-of-business needs.
Extensions
Use Azure and extend connectors to
additional applications

35. Extensible Platform
Capabilities
Bots Tabs
Notifications Messaging extensions
Commands and Actions MS Graph
Scopes
Team Personal
Publishing Modes
Sideloading App Store Company Store

36. Talent Bot
TalentTalent
list all active positions..

41. QUESTIONS?

42. Thank
you.
Get In Touch
www.CloudWay.no
Darce.hess@cloudway.us
@darcehess
Darcehessllc.com