1. Danane M. Patrick
9124 Jackies Bend, Reynoldsburg, OH 43068
(614) 371-9899 * danane_patrick@yahoo.com
ProfessionalSummary
I have 10 years of Customer Service Skills; I have 4 years of Sales Skills, and great phone and customer relation skills.
Skill Highlights
• Conflict resolution
• Strong organizational skills
• Creative problem solver
• Developed listening skills
• Excellent communication skills
Education and Training
1996 North Alabama Skills Center,Sheffield, Alabama, General Studies
Work History
August 2012 to December 2014 JCP CCC, Customer Service Rep, Columbus, OH
Inbound and Outbound calls to/from JCP Cardholders, order searches,placed catalog orders for customers, provide
warranty information, credit card credit adjustments, tracking packages,handle customer complaints and concerns
August 2012 to August 2014 Serenity Home Health LLC, Homecare Provider, Columbus, OH
Provide homecare services to the elderly and disabled, work with parents and providers, clean residence, meal
preparation, laundry, medication distribution, safety regulations and exercise routines
February 2012 to June 2012 LifeSaver, Homecare Provider, Columbus, OH
Provided homecare services for the elderly, cleaned residence, prepared meals, laundry, supplied medication
October 2008 to November 2011 Comcast Cable, Customer Service Rep, Chicago, IL
Handled inbound and outbound calls for new and current cable subscribers, process bill payments, trained new employees.
July 2002 to May 2008 Affinion Group, Travel Specialist, Westerville, Ohio
Assisted frequent flyer customers, booked hotel, airline tickets and rental cars,floor team leader, outbound calls to
airlines, hotels and rental car companies,
April 2001 to May 2002 Dollar General, Assistant Store Manager, Columbus, Ohio
Customer Service, open and closing of store, registers operation, inventory management, and general store maintenance
References Available upon request.