1. DANA ROWE
7227 Woodward Ave #103 Woodridge IL 60517
(630) 697-5625
dana.rowe19@yahoo.com
OBJECTIVE
To continue my career in Claims with a diverse corporation that encompasses utilization of my
Claims management experience and high claims technical expertise.
EXPERIENCE
Gallagher Bassett, IL
Claims Supervisor 6/15 to 2/16
 Manage a team of six adjuster's handling Commercial and General Liability claims.
 Assign claims daily to appropriate handler.
 Complete quality file reviews each month.
 Review and approve coverage and liability denials.
 Interview and hire new adjusters.
 Review and grant authority to settle claims within my authority.
 Resolve complaints and coverage issues.
 Handle injury and litigation in all states.
Liberty Mutual Insurance , Warrenville IL
Claims Team Manager 9/10-4/15
 Responsible for the direction of a team of Bodily Injury Claims Specialist handling Auto
and Homeowner BI, Litigation, Med Pay, PIP and UM claims.
 Ensured through on going coaching, performance and quality metrics are met within the
team and the office.
 Reviewed and approve coverage and liability denials.
 Assigned new claims to appropriate Claims Specialist.
 Performed Quality Assurance reviews monthly.
 Provided technical guidance to team members.
 Resolved complaints and coverage questions which are escalated through the team.
 Responsible for performance management, employee evaluations and establishing
objectives.
 Participated in the selection of new hires.
 Provided ongoing training and employee development to team members
 Ensured all corporate and department policies and procedures are communicated.
Affirmative Insurance, Chicago IL
AVP Casualty Claims 11/04-5/10

2.  Responsible for non-standard Auto, Bodily Injury and Litigation claims for all offices
including IL, TX, FL, and LA.
 Developed QA audit tool used to complete audits for Bodily Injury, PIP and Med Pay
lines of business.
 Responsible for TPA accounts in CA and MI.
 Developed best practices guidelines for personal lines auto claims.
 Chair Claims Committee in all offices, providing guidance on large loss claims, reserving
and coverage denials.
 Extended settlement authority as warranted on files over office authority.
 Maintain High Potential and Large Loss logs.
 Responsible for training of new and existing claim representatives.
 Implemented a Low Impact unit in all offices and then centralized into the Texas office.
 Provided face to face and written guidance on all aspects of liability investigation,
evaluation and negotiation of claims in all offices.
 Completed closed and open file reviews as requested by Chief Claims Officer. Travel to
all offices for on-site reviews and meetings with management.
 Collaborated with claim management across other lines of business as well as
Underwriting, Marketing and Claim legal to develop strategies to increase productivity,
reduce expenses and share resources.
Farmers Insurance, IL, CA
Lead Quality Assurance Consultant 6/2001-11/2004
 Completed quality audit reviews of Bodily Injury and Liability files for offices nationwide.
 Identified specific areas of opportunity. Develop solutions to process and procedure
when gaps found.
 Measured quality of all functionality to ensure company standards are being adhered to.
 Included travel to on-site reviews and conducting meetings with management staff.
 Compiled quarterly reports and trend analysis and provide training to offices as needed.
CCC Information Services, Chicago, IL
Senior Claims Manager 5/1998–6/2001
 Managed a Third Party Administrator (TPA) of Property and Casualty Claims for clients
with claims in all states with offices in two locations.
 Reporting responsibility to six clients with four team managers and 25 Claim
Representatives.
 Managed and controlled losses and expenses. Supervised compliance of established
procedures, maintained diary on “reporting” files, reviewed and approved reserves
and/or payments within authority levels.
 Developed with claims officer Best Claims Practices, metrics reporting, auditing, and
client implementation.

3.  Member of the creative development team for automated auditing process.
 Provided ongoing claim technical training of team members, developed claim technical.
“Tool Kit”, a basic claim handling manual used by all claim representatives to ensure
efficiency and productivity by applying the industry best claim practices.
 Completed monthly unit file audits and yearly performance reviews. Including
developmental plans for improvement.
 Ensured compliance with all state regulations for all lines.
 Developed and maintained client relationships.
Universal Casualty, Niles IL
Claims Unit Manager 1996–1998
 Managed non-standard automobile multi-line claims in the state of Illinois.
 Supervised files handled by six Casualty Representatives as well as maintain a pending
of Litigation files.
 Participated with management to establish of multi-line procedures and guidelines for
the Claims Department.
 Evaluate and reserve claim files according to reserving philosophy.
21st Century Insurance, Woodland Hills, CA 1989-1996
Claim Associate- Litigation Unit Manager
 Managed a unit of 6 claims associates handling Auto ,Bodily injury and Homeowner
litigation files.
 Managed a unit of Bodily Injury associates handing non- litigated Auto, Bodily injury and
Homeowner files.
 Handled a pending of Auto only files and then later promoted to handling Bodily injury
file and litigation.
EDUCATION
University of San Diego San Diego, CA
Bachelor of Arts - Sociology
1980