1. Dana C. Lee
4224 N. Wittfield St.
Indianapolis, Indiana 46235
lee.dana46@yahoo.com
317-646-5268
Customer Service Representative – Data Entry, responsible Cashier with 5+ years of experience working in fast-paced
environments, and solid team player with great positive attitude. Dedicated customer service representative with
motivation to maintain customer satisfaction and contribute to company success.
Core Strengths
 Conflict resolution
 Excellent communication skills
 Proficient with handing large sums of money
 Experience trainer
 Supervised/Managing (30+) people
 Proficient in MS Word, Excel, and PowerPoint
 Editing & Proofreading skills
 Type 40 wpm
Accomplishments
Customer Service 10+
 Consistently receiving positive feedback from guests and createdrepeated business by developing long-term
relationship with customers.
 Handled high volume sales with cash, creditand gift cardtransactions, andbalancingcash drawer at the end of
shift with 100% accuracy rate.
Work Experience
Front Desk Associate August 2014 to March 2016
Best WesternCrossroads Hotel
Work as Night Audit, continue to work second, and first shifts. Know how to make and change reservations. I also learn
how to make Group Reservations. I learn how to set up breakfast, check in questand check out. Work as a team on the
Front Desk withother co-workers. Countlarge amountof money and deposits. I have volunteeredto work in the Laundry
Room for Housekeepingfolding sheets and towels.
Cashier September 2013 to February 2014
Southern Foodservices Mgmt.
Work as a team assisting customers that are handicap or blind withfinding products that they want to buy;making coffee,
popcorn, help with stocking shelves, and assist withcashiering.
Appointment Line Clerk October 2011 to May 2012
Community Action of Greater Indianapolis
Work as a team assisting clients with scheduling, providingother resources such assistingwithrent, andproviding great
customer services. Assistedwithgiving feedback on location, date of appointment times, and providingsome answer to
frequent ask questions.

2. ConcessionStand Associate, Supervisor, and Manager July 2008 to Sept. 2008
Centerplate – Indianapolis, Indiana
Trained cashier person in performing monetary functions such as receiving and processing cash, debit and credit
payments usingan electronic cash register. Supervised multiple concession stands (30+) by assisting with breaks,
cashiering, and preparingfood orders and worked at a wide variety of events including High School football games, Colt’s
games, and concerts.
Crew Member April 2007 to July 2007
Arby’s – Indianapolis, Indiana
Performedgeneral set up includingoperating ovens, assemblingshake machine, making iced tea, and assist with front -
line associates withbagging food orders. Trainedcashier personand helped with training new employees in receiving
customer orders. Ensured customer satisfactionand assistwith solving customer’s issues and concerns and wipingdown
the tables as well as the entire store.
Teacher’s Assistant October 2003 to May 2006
Shalom Daycare Ministries – Indianapolis, Indiana
Greetedthe kids and their parents uponarrival, assisted in the education, of the childrenby teachingthem to read, write,
and sign language. Also provided a safe and nurturingenvironmentfor the children, assistwithensuringthat the children
was properly fed, carefully maintained the hygiene, and played with the children.
Education
Arlington High School 1995