1. DANA L. KRELL
714-308-9908
DBKRELL@GMAIL.COM
Seeking a position as a Customer Service Representative
WORK EXPERIENCE
Manager, Spradley Trucking, LLC 2/ 2011-1/ 2013
• Managed a 1 truck company; dispatched owner/operator to sub-haul dirt, gravel, rock,
asphalt and hazmat materials to/from varied external customers
• Maintained daily record of pick up/delivery of materials hauled and job site location
• Coordinated with repair shops for truck maintenance & repairs
• Obtained price comparisons on repair parts and tires ensuring lowest costs
• Tracked and managed expenses and income using Excel spreadsheet
• Provided required documents to Bookkeeper and Tax Preparer annually
VP, Silver Lining Property Solutions, Inc. 4/ 2006-2/ 2014
• Researched available real estate for purchase, rehabilitation and resale
• Attended and bid for properties at Weld County, Colorado auction
• Priced and purchased all required supplies and furnishings &/or appliances to
complete remodel of home for resale
• Staged and decorated properties for resale
• Coordinated with realtor to facilitate resale of rehabbed property
• Provided required documents to Bookkeeper and Tax Preparer annually
Proposal Manager, Credit Foundation of America 7/ 2003-7/ 2004
• Managed five employees
• Facilitated debt repayment arrangements between client and creditor
• Customized individual debt repayment programs for each client
• Tracked proposal acceptance or rejection by creditor
• Negotiated mutually acceptable payment and interest amounts
• Ensured department employees properly maintained client communication and
records
Specialist, Disneyland Resort 3/1989-5/2001
• Data entry into ETRS (HRIS) system for 400-750 Facilities Division hourly union
Cast Members ensuring correct pay amount and task-hour location assignments
• Managed Preventive Maintenance department issuing maintenance work orders for
all Facilities Division departments
• Created, tracked and closed phone requested work orders received from Cast
Members for preventive maintenance and repairs on and off stage
• Wrote purchase orders for required departmental projects, services, parts, supplies,
including creating capital expense requests with justification for high-dollar
purchases
• Coordinated shipments incoming and outgoing for the parts warehouse
• Chaired division safety meetings, facilitated needed safety improvements,
coordinated with Safety Department and various departmental managers to ensure
Cast Member and Guest safety

2. • Trained instructors and students in Medic First Aid, First Responder/CPR classes
Facility Manager, Krell & Associates 1/2000-Present
• Managed all supply procurement, comparing quality and pricing
• Maintained facility cleanliness and supplies for all anticipated needs
• Ensured culinary facilities and food preparation were efficient and well maintained
• Coordinated with grounds keeper and facility maintenance to ensure safety and
pleasing visual impact of property
• Ensured financial accounts were accurate and payments were on-time
EDUCATION
AA, Cypress College, Cypress, CA
Certificate, Professional Marketing, Cypress College, Cypress, CA
Certificate, Hospitality Management, Academy Pacific, Hollywood, CA
COMPUTER SKILLS
Microsoft Office - Word, Excel