Smart City 2012-2016 strategy

Moscow
Smart City 2012-2016 Information Technology
Department

Moscow
Current status of IT technologies of Smart
IT
The city of Moscow city Department

CITY IT-
QUALITY OF LIFE INFRASTRUCTURE MEDIA and
MANAGEMENT
ADVERTISING

3% of state services are provided 15% of municipal facilities 15% of broadband networks Advertising spaces density
electronically are monitored through IT have more than 10 Mbits speed within Sadovoye Ring is 15
7% of inhabitants can visit a 60% of the city’s territory times higher than
doctor using IT for making an covered by 4G networks
appointment 16% of households are advertising spaces density
outside the Third Ring Road
equipped with technological 16% of households are equipped
10% of teaching time is sensors with technological sensors 60% of the total large-scale
supported by IT
40% of municipal facilities 20% of citizens can receive advertising spaces are placed
30 working hours are under control of CCTV digital signal from cable or air TV
on the buildings facades
are needed to collect papers for
receiving subsidies 4% of law infringements
stations 63% of books are
supported by the city’s budget
8.6 PCs per 100 schoolchildren recorded by CCTV at high 24% of housings are under
footfall locations CCTV enforcement 310,000
up to
20 PCs per 100 state physicians
19% of executive authorities and books are distributed
5% of the city’s Internet its subsidiaries have Internet throughout the city’s public
resources can be used by disabled broadband access with more than 10 schools and libraries
people Mbits speed

201,500 RUR
(6,716 EUR) is Total cost
of ownership of ICT

2

Smart Moscow
Program Tasks and Objectives city
IT
Department

OBJECTIVES OF THE PROGRAM
 Improvement of the quality of life of Moscow city inhabitants by means of:
- the large-scale use of information and communication technologies:
• in the sphere of health care, education, and social protection
• in the sphere of managing municipal facilities
• in the sphere of assuring integrated city safety and security
- improving efficiency and transparency of city administration
- developing municipal advertising and mass media

TASKS OF THE PROGRAM
 Provision of equal access to the modern ICT environment
 Public services quality and promptness improvement
 Creation and implementation of the efficient mechanisms and technologies for the management of
municipal facilities
 Improvement of the quality and affordability of education, health care and social services
 Integrated citizens safety assurance using ICT technologies
 Promotion of the interactive and open dialogue between the municipal executive authorities and the
citizens
 Creation of favorable conditions for the development of the city ICT industry
 Enhancement of the level of information availability to the public; city information products popularization
and quality upgrade 3

Smart Moscow
Program Key Figures city
IT
Department

QUALITY OF 3%
100% 100%
State services provided in 7% Possibility of making
LIFE 20 electronic form appointment with a
8.6 PCs per 100 35 doctor via Internet

30% schoolchildren 20 PCs per 100
physicians
4% CCTV recording of law
infringements in the 75%
high footfall areas 40%Municipal facilities under
CCTV control
CITY
70% MANAGEMENT
15% Monitoring 70%
15% The status of
65%Broadband
of the state of
municipal facilities household equipment with
15% technological sensors
access at the speed of
>10 Mbps 100% 95%
19%Executive authorities 60% 4G coverage
60% having Internet broadband access
20% Digital TV at the speed of ICT
coverage >10 Mbps
By 2% a INFRASTRUCTURE
MASS MEDIA year Gain in circulation of the
printed publication materials 5%percentage of illegal
The
AND covering the activity of public 60%outdoor advertising and
authorities information objects 4
ADVERTISING

Program Structure

ICT Development
aimed at Creation of the Building public ICT Development of
improving city Intelligent City environment advertising and
inhabitants Management mass media
quality of life and System
facilitating
business conduct

Program Implementation Management

5

Subprogram I
Moscow
ICT development aimed at Smart
IT
improving city inhabitants quality of life and city Department
facilitating business conduct
ICT development for improving
city inhabitants quality of life
and facilitating business
KEY ACTIVITIES
conduct

Conversion of state services into electronic
1. format and creation of new electronic
services
Creation
of the Intelligent Implementation of information-and-
City Management System

THE QUALITY OF LIFE
CONTRIBUTION INTO
TECHNOLOGY
2. communication technologies (ICT) in
education, health care, and social sphere
Building public ICT environment

3. Development of the universal
electronic card infrastructure

Program Implementation
Promotion of interactive, open,
Management
4. and efficient dialogue between
Moscow city executive authorities,
citizens, and business
Development of advertising and representatives
mass media

6

Subprogram I
Moscow
IT

CONVERSION OF STATE SERVICES INTO ELECTRONIC FORMAT AND
1. CREATION OF NEW ELECTRONIC SERVICES
1. Conversion of state services into electronic format, including creation of Web services for rendering state services
and granting access to them via the Unified State Service Portal and Moscow City State Service Portal

2. Development of the integrated municipal infrastructure used for rendering state services, development of municipal
registers, records, directories, and classifiers, as well as the unified geo-information space of Moscow city

3. Promotion of the legal relevance of state services for business and citizens and creation of the electronic notary office

4. Development of new additional electronic services, including on-line payment for the state services and bills payment,
raising public awareness about state services available with the use of the instant messaging service of cellular
communication operators and other electronic services

KEY • The percentage of inhabitants obtaining state services by virtue of ICT at least once a
FIGURES
year: up to 80% in 2016
• The percentage of citizens possessing electronic signature: up to 85% in 2016
• The share of state services rendered electronically of the total scope of state services
that can be rendered in the electronic format : 2010 – 3%, 2016 – 100%

COMFORTABLE CITY
7

Subprogram I
Moscow
IT

2. ICT IMPLEMENTATION IN EDUCATION, HEALTH CARE, AND SOCIAL SPHERE

For parents and students:
1. Introduction of electronic grade books and class registers
2. Implementation of monitoring, recording, and education achievements expert assessment systems (electronic portfolio)
For teachers and students:
1. Implementation of electronic educational resources into the teaching process, and distance learning systems (tele-
education) for handicapped persons
2. Providing citizens with the possibilities of additional optional education and occupational retraining using ICT assets
For the management and executives of educational institutions and industry:
1. Implementation of City ERP system in educational domain

• The percentage of IT-based study time of the total curriculum time: up to 50% in 2016
• The percentage of students electronic grade books and class registers are kept for: up to 100% in 2016
KEY
• The percentage of students electronic educational portfolios are generated for: up to 90% in 2016
FIGURES • The percentage of handicapped persons in need for distance learning provided with such education
opportunity using distance education technologies: up to 90% in 2016
• The percentage of educational institutions that conduct resource management and accounting using ICT:
up to100% in 2016
• Number of PCs in schools and other general education institutions per 100 students: 2010 – 8.6 PCs, 2016 –
20.0 PCs.

RESPONSIVE CITY
8

Subprogram I
Moscow
IT

2. SPHERE
ICT IMPLEMENTATION IN EDUCATION, HEALTH CARE AND SOCIAL

1. Implementation of the patient flow management system and the system of monitoring medical and preventive
treatment facility work load
2. Implementation of the unified electronic medical record and medical information systems, e-Health
3. Medical care quality improvement and control of medical standards compliance by means of application of
information-and-communication technologies
4. Implementation of the remote health monitoring facilities
5. Implementation of City ERP systems in medical and preventive treatment facilities
6. Enhancement of the efficiency of social support of citizens based on ICT

• The share of medical and preventive treatment facilities with implemented electronic medical record of
the total number of medical and preventive treatment facilities: up to 95% in 2016
KEY • The percentage of citizens having the possibility of making an appointment with a doctor using ICT:
FIGURES 2010 – 7%, 2016 – 100%
• The percentage of medical and preventive treatment facilities that conduct resource management and
accounting using ICT: up to 100% in 2016
• The number of PCs per 100 employees of the state medical facilities: 2010 – 20 PCs, 2016 – 35 PCs

RESPONSIVE CITY
9

Subprogram I
Moscow
IT

DEVELOPMENT OF THE UNIVERSAL ELECTRONIC CARD INFRASTRUCTURE
3.
1. Development of the universal electronic card issue, use, and servicing system

2. Development of the universal electronic card services

KEY • The percentage of citizens who have obtained universal electronic cards:
FIGURE
2010 – 0%, 2016 – 85%

SIMPLE CITY
10

Subprogram I
Moscow
IT

PROMOTION OF INTERACTIVE, OPEN, AND EFFICIENT DIALOGUE
4. BETWEEN THE CITY EXECUTIVE AUTHORITIES, CITIZENS, AND BUSINESS
REPRESENTATIVES

1. Development and information support of Internet-based representative offices of Moscow
executive authorities

2. Development of the system for citizens’ applications receipt and processing via various
communication channels (telephone, Internet-based representative offices, etc.)

3. Development of the automated system for social monitoring of the executive authorities activity

• The level of citizens satisfaction with the transparency of the city executive authorities
KEY (in percentage of the total number of respondents): up to 90% in 2016
FIGURES
• The percentage of notifications of inefficient performance of authorities and municipal
services received based on the data from interactive municipal systems and portals of
executive authorities (of the total number of notifications): up to 60% in 2016

OPEN CITY
11

Subprogram II Moscow
Smart
Creation of the Intelligent City Management IT
city Department
System
ICT development aimed at
improving city inhabitants quality
of life and facilitating business KEY ACTIVITIES
conduct

1. Enhancement of the public utility service
quality by means of ICT application
Creation of the Intelligent City
Management System

DEVELOPMENT OF THE
TECHNOLOGIES IN THE
CONTRIBUTION OF
2. Enhancement of the city management efficiency
based on ICT implementation
Upgrade of the level of inhabitants
3. safety assurance by means of IT
application
CITY

Program Implementation Creation of the ICT component of
Management 4. the Intelligent Transportation System

Development of advertising and
Enhancement of the efficiency of
mass media
5. performance by the city executive
authorities of their functions by
means of ICT application

12

Smart
city Department
System

ENHANCEMENT OF THE PUBLIC UTILITY SERVICE QUALITY BY MEANS OF
1. ICT APPLICATION
1. Provision of monitoring and management of the condition of municipal facilities (building plots of land, roads, green areas, water-supply networks,
etc.), particularly using CCTV systems

2. Provision of automatic collection and analysis of data received from the technological sensors and other surveillance systems installed in
households, organizations, and at the municipal facilities, as well as creation of the automated billing system

3. Provision of intelligent management of all types of production and consumption wastes

4. Creation of the integrated center for the receipt of Moscow city citizens’ applications in the sphere of municipal facilities
Enabling citizens participation in the management of municipal facilities, i. a. with the use of mobile communication devices , in particular the receipt of
5.
electronic photo images of failures in the sphere of municipal facilities , and provision of remedial measures; integration of the corresponding information
system with the unified geo-information space of Moscow city.

6. Creation of the integrated automated system for the support and monitoring of activity of the companies managing Housing and Public Utilities

CONTROLLABLE CITY
KEY • The share of municipal facilities monitored in terms of their condition using information-and-
FIGURES communication technologies: 2010 - 15%, 2016 - 70%
• The share of households equipped with the technological sensors: 2010 - 16%, 2016 - 70%
• Municipal facilities under CCTV coverage: 2010 – 40%, 2016 – 75%
• Operating costs reduction for the maintenance of municipal facilities: by 15% from
2010 to 2016
13

Smart
city Department
System

ENHANCEMENT OF THE EFFICIENCY OF MUNICIPAL UTILITIES AND FINANCE
2. MANAGEMENT BASED ON THE IMPLEMENTATION OF INFORMATION-AND-
COMMUNICATION TECHNOLOGIES
1. Creation of the unified automated municipal system of management, monitoring, and integrated analysis of the activity of Mosc ow
city executive authorities, institutions, and economic entities (UAMMS – short for the Unified Automated Municipal Management
System):
Stages of UAMMS implementation:
1) 2011. Development of the system project, audit of the existing information systems in terms of conformity to the system project, and collection
and systematization of requirements to UAMMS.
2) 2012 . Determination, structuring, and description of the through processes subject to automation within the frameworks of UAMMS, making
decisions on integration of the existing information systems conforming to the system project in UAMMS, development of the UAMMS technical
specifications, development of the system’s individual components mock-up, and testing system components.
3) 2013 – 2014. Design, development, and phase-to-phase implementation of UAMMS, UAMMS integration with the information systems of
executive authorities based on the unified integration bus, particularly with the Intelligent Transportation System, automated state functions
management system, unified medical information analysis system, and information system of the general-purpose electronic card.
4) 2015 – 2016. UAMMS commissioning.
2. Enhancement of the efficiency of the public procurement management
3. Enhancement of Moscow city finance management efficiency
KEY • Reduction in time for performance of the standard budget processes: by 25% of 2010 level by 2016
FIGURES • Enhancement of budget planning accuracy, reduction of budget adjustments: by 10% of 2010 level by
2016

INTELLIGENT CITY
14

Smart
city Department
System

UPGRADE OF THE LEVEL OF PUBLIC SAFETY ASSURANCE BY MEANS OF
3. APPLICATION OF INFORMATION-AND-COMMUNICATION TECHNOLOGIES

1. Implementation of the automated intelligent system of public safety assurance

2. Information-and-communication support for integrated counterterrorism measures

Enhancement of the efficiency of the prompt response services activity based on the implementation of
3.
information-and-communication technologies, including the use of GLONASS

4. Creation of the automated system for administrative offence recording, accounting, and payment

KEY
FIGURE • The percentage of offences recorded with the use of CCTV system (at the
high footfall locations): 2010 – 4%, 2016 – 30%

SAFE CITY
15

Smart
city Department
System

4. CREATION OF THE INFORMATION-AND-COMMUNICATION COMPONENT OF
THE INTELLIGENT TRANSPORTATION SYSTEM

1. Reduction of transport delays in the street and road network

2. Increase in the average movement speed in the street and road network

3. Decrease in fuel consumption and hazardous emissions to the atmosphere

4. Increase in regularity and speed of movement of the municipal land passenger transport
* Provisions for the creation of the Intelligent Transportation System have been made within the framework of the Government-sponsored Moscow city Program
“Transportation System Development (2012-2016)”

• The share of the city territory covered by the Intelligent Transportation System (ITS): 2011 – 30%, 2016
– 100%
KEY
• The number of the state passenger transport vehicles equipped with GPSGLONASS equipment: 2011
FIGURES
– 0 vehicles, 2016 – 7,800 vehicles.
• The number of cameras within the CCTV system for recording traffic-related offences: 2011 – 150
cameras, 2016 – 8,500 cameras.
• The number of the traffic-light facilities controlled within the ITS: 2011 – 350 units, 2016 – 1,700 units.

MOBILE CITY
16

Smart
city Department
System

ENHANCEMENT OF THE EFFICIENCY OF MUNICIPAL EXECUTIVE
5. AUTHORITIES’ PERFORMANCE OF THEIR FUNCTIONS THROUGH THE ICT
APPLICATION
1. Acceleration of execution of the standard operations within the framework of functions performance by
the municipal executive authorities

2. Promotion of automated data exchange among the municipal executive authorities, as well as between the
municipal executive authorities and the federal executive authorities, and Moscow city institutions

3. Costs reduction for municipal executive authorities’ execution of their functions through the adoption of
standard information-and-communication solutions

• The share of electronic document circulation among the state authorities of the total
KEY
scope of document circulation among the state authorities: 2011 – 16%, 2016 – 95%
FIGURES
• The share of standard ICT solutions of the total number of ICT solutions that ensure
the performance by the municipal executive authorities of their functions: up to 30%
by 2016

QUALIFIED CITY
17

Subprogram III Moscow
Smart
Building public information-and-communication city
IT
Department
environment

improving city inhabitants quality KEY ACTIVITIES
of life and facilitating business
conduct

1. Creating conditions for efficient development of information-and-
communication infrastructure of the city

Development of the information-and-communication
Management System 2. infrastructure of Moscow city executive authorities and their
subordinate institutions

THE DEVELOPMENT OF
TECHNOLOGIES INTO
CONTRIBUTION OF

THE CITY 3. Rendering telecommunication services for the municipal
executive authorities and their subordinate institutions

Organization of efficient development

4. and operation of information systems
and resources of Moscow city executive
authorities
Management Support of the city safety assurance

5. system operation (CCTV recording in
building blocks) in line with the service
model
mass media
Provision of the centralized

6. arrangement of the municipal
information systems and resources
on the basis of the integrated Data
Processing Center

18

Smart
Building public information-and-communication city
IT
Department
environment

CREATING CONDITIONS FOR EFFICIENT DEVELOPMENT OF ICT
1. INFRASTRUCTURE OF THE CITY

1. Development of the state incentive measures for promoting penetration of the broad-band Internet access, digital TV,
and expansion of Moscow city area under the coverage of 4G

2. Development of mechanisms and implementation of investment projects in the sphere of information-and-
communication technologies based on the principles of public-and-private partnership

3. Implementation of mechanisms affording access to information-and-communication technologies for the
socially-unprotected citizens
4. Upgrade of the level of citizens computer literacy in the sphere of ICT, new technology using instructions, popularization of
electronic services, and building proactive citizens’ attitude towards ICT use in the every-day life.

KEY • Penetration of the wired broadband Internet access (min. speed of 10 Mbps)*:
2010 – 15%, 2016 – 65%
FIGURES • The share of the city area under the coverage of 4G technologies*: 2010 – 60%, 2016 - 95%
• The percentage of inhabitants who can receive signals of air and air-and-cable digital TV channels *:
2010 – 20%, 2016 – 60%
• The share of telephony (landline) based on digital technologies*: 2010 – 69%, 2016 – 100%

* - the target values of the key figures to be achieved using, inter alia, non-budgetary funding sources

HI-TEC CITY
19

Subprogram III
Moscow
Building public ICT Smart
IT
environment city Department

DEVELOPMENT OF ICT INFRASTRUCTURE OF MOSCOW CITY EXECUTIVE
2. AUTHORITIES AND THEIR SUBORDINATE INSTITUTIONS

1. Providing Moscow city executive authorities and their subordinate institutions with the access to telecommunication services, including Internet
access at the speed of 10 Mbps min

Providing Moscow city executive authorities and their subordinate institutions with the standard automated working stations and information
2.
services (electronic document circulation, integrated electronic mail, Intranet portals, etc.)

3. Promotion of the legal relevance of the state officials work in the course of electronic interaction with the public, business, and between each
other
Assurance of information security for Information Systems and Resources of Moscow city executive authorities and institutions, including creation of the
4.
threat detection system, assurance of protection against intruder attacks, development of the series of measures aimed at elimination of the consequences
relating to the infringement of the information security, development of the system for monitoring and analysis of information systems and resources
security, as well as timely upgrade of protection systems

KEY • The percentage of executive authorities and their subordinate institutions provided with the
wired broadband Internet access (min. speed of 10 Mbps): 2010 – 19%, 2016 – 100%
FIGURES
• The percentage of state officials using standard automated working stations and information
services: up to 90% in 2016
• The percentage of state officials using electronic signatures: up to 100% in 2016

ADVANCED CITY
20

Smart
Building public ICT city
IT
Department
environment

3. RENDERING TELECOMMUNICATION SERVICES FOR THE MUNICIPAL
EXECUTIVE AUTHORITIES AND THEIR SUBORDINATE INSTITUTIONS

1. Providing Moscow city executive authorities and their subordinate institutions with the access to
telecommunication services, in particular, the Internet access at the speed of over 10 Mbps

KEY
• The percentage of executive authorities and their subordinate institutions
FIGURE
provided with the wired broadband Internet access (min. speed of 10 Mbps):
2010 – 19%, 2016 – 100%

COMMUNICATIVE CITY
21

Subprogram III
Moscow
IT

ORGANIZATION OF EFFICIENT DEVELOPMENT AND OPERATION OF
4. INFORMATION SYSTEMS AND RESOURCES OF MOSCOW CITY
EXECUTIVE AUTHORITIES
High-quality and continuous operation of information systems and resources of Moscow city executive
1.
authorities

Planning implementation and coordinating performance of the activities in the sphere of information-and-
2.
communication technologies by the executive authorities and their subordinate institutions funded from the
municipal and federal budgets, as well as non-budgetary sources

Enhancing efficiency of use of the information-and-communication resources through implementation of the new
3. technologies in resource planning and management

4. Arrangement of access to systems and resources on the basis of the service model principles

KEY
• Decrease in the total cost of ownership (TCO) of ICT infrastructure of Moscow city
FIGURE
executive authorities: 2016 – by 30% compared to 2010

EFFECTIVE CITY
22

Smart
Building public ICT city
IT
Department
environment

SUPPORT TO THE CITY SAFETY ASSURANCE SYSTEM OPERATION (CCTV)
5.
1. Implementation of CCTV terminal points network on the basis of the service model with the purpose of cost
optimization and enhancement of the efficiency of the city safety assurance system operation

KEY
FIGURE • Percentage of coverage of the residential sector with CCTV facilities:
2010 – 24%, 2016 – 95%

SAFE CITY
23

Subprogram III
Moscow
IT

ENSURING CENTRALIZED ARRANGEMENT OF MUNICIPAL INFORMATION
6. SYSTEMS AND RESOURCES ON THE BASIS OF THE MUNICIPAL DATA
PROCESSING CENTER

1. Centralized arrangement of information systems and resources on the basis of the integrated data
processing center (DPC)

KEY • The share of information systems and resources of the municipal executive
FIGURE authorities that work using the integrated data processing system in the total
number of information systems and resources of the municipal executive
authorities: 2010 – 0%, 2016 – 30%

EFFICIENT CITY
24

Moscow
Subprogram IV Smart
IT
Program Implementation Management city Department

conduct

Development of the system project of the

1. Program implementation

Management System Development and execution of public control and
2. technical supervision procedures

DEVELOPMENT OF THE
TECHNOLOGIES IN THE
CONTRIBUTION OF

Building public ICT environment Developing of training methodology
3. and vocational training of state civil
officials and employees of Moscow
city institutions; creating and providing
CITY

methodological component of the
technology training center activity
Management

mass media

25

Moscow
Subprogram IV Smart
IT

1. DEVELOPMENT OF THE SYSTEM PROJECT OF THE PROGRAM IMPLEMENTATION

1. Carrying out integrated analysis and assessment of applicability and relevancy of the existing Moscow city information
systems and resources

Developing requirements to the solution architecture within the framework of the system project of the Program
2. implementation

3. Integrated simulation of the processes of implementation of functions of Moscow city authorities and institutions, and
description of their targeted state

4. Development of the risk management system, including development of the package of risk prevention measures

KEY
FIGURE • The share of Moscow city information systems and resources meeting the system project
requirements: 100% by 2016

WISE CITY
26

Moscow
Subprogram IV Smart
IT

2. DEVELOPMENT AND EXECUTION OF THE PUBLIC CONTROL AND
TECHNICAL SUPERVISION PROCEDURES

1. Development of the public control procedures

2. Development of the technical supervision procedures

3. Execution of the public control and technical supervision procedures

KEY
FIGURE • The percentage of technical supervision procedures complying with the
assigned requirements: min. 90% by 2016

TRANSPARENT CITY
27

Moscow
Subprogram IV Smart
IT

DEVELOPING METHODOLOGY FOR TRAINING AND VOCATIONAL TRAINING OF
3. STATE CIVIL OFFICIALS AND EMPLOYEES OF MOSCOW CITY INSTITUTIONS;
CREATING AND PROVIDING METHODOLOGICAL COMPONENT OF THE
TECHNOLOGY TRAINING CENTER ACTIVITY

1. Developing methodology for training and vocational training of state civil officials and employees of Moscow
city institutions in the sphere of information-and-communication technologies for different-level specialists

2. Development of methodological component of the technology training Center

3. Creation of the technology training center

KEY • The percentage of employees of Moscow city authorities and institutions who have
FIGURE undergone training and/or advanced vocational training: min. 7 % a year by
2016

PROACTIVE CITY
28

Subprogram V
Smart Moscow
Development of advertising IT
city Department
and mass media
conduct

1. Development of the printed mass media and
popularization of book publishing industry
Management System

INFORMATION
SUPPORT 2. Development of electronic mass media

3. Development of advertising, holiday-
related and theme-based decorations
of the city
Management

Development of advertising
and mass media

29

Smart Moscow
ICT
city Department

dit.mos.ru

twitter.com/emoskva

facebook.com/smartMoscow

DIT Moscow 107078 Russia
10 bld.1, Novaya Basmannaya str.
tel.: +7(495)620-20-00
fax.: +7(495)957-75-42

30

Smart City 2012-2016 strategy

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